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F.A.Q.

How do I cancel/unsubscribe from Deezer?

How do I cancel/unsubscribe from Deezer?

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126 replies

Hello I want to cancel my deezer premium, I used paypal as method to pay for premium I already cancel next payment on my paypal but I want to make sure the deezer premium is gone, cause when I open my deezer app its still says I have premium even tho I cancalled next payment on paypal!

Userlevel 7
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Hey @Hatgirl38 in this case what you’ll need to do is to contact our Deezer Support Team and provide the payment details you used to subscribe to that offer. 
Explain the situation to one of our agents and they will guide you and help you with the cancellations.
Thanks :)

I created my account to try the free trial with Fitbit. I then forgot about cancelling the account before it charged me. I went to cancel it and it tells me I don’t have an account. I had to recreate the account. But when I do it tells me I don’t have a subscription. 
I have tried both emails, my google, my phone number, and my Facebook. And all of it tells me I don’t have an account or subscription. 
has anyone else run into the problem? I just want to cancel the account without canceling my credit card.

I need to cancel my Deezer subscription. It is attached to my Fitbit and I haven't used it in months. Not sure where it is. Thanks in advance. 

-Hannah 

Userlevel 7
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Hi @Kargo1 pleas check the info above in this page and follow the steps to cancel your subscription. Otherwise, please contact our Deezer Support Team 

Thanks :)

Userlevel 7
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Hi @Hannahshep2004 please check the information above in this topic on how to cancel your subscription. Otherwise, please contact our Deezer Support Team an one of our agents will deal with your request.
Thanks!!

how do i cancel my deezer hi fi subscription? I subscribed on your site, but I can't find where to cancel

Hello.

I want to end my subscription. 

Kind regards/Lars

Userlevel 7
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Hey @Larsa79 I can confirm that your subscription has been cancelled and will remain active until the current period ends. After that your account will turn into free and no further payments will be processed.
Thanks :relaxed:

I want to cancel all my accounts including emails 

Userlevel 7
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Hi @Laurasp



Please see here how to cancel ;)



In order to request a refund please contact our support here!
Trying to cancel subscription before trial period ends but I can't find a phone number nor customer service option on the website. I've never experienced such issues in contacting a provider!
Userlevel 7
Badge +1
Hi @Noemi Rodriguez we do not offer service on the phone. Please see the link above how to cancel your subscription 😉
How I cancel my subscription?

Hej...jeg vil gerne afmelde min konto, og det kan jeg IKKE...

Userlevel 7
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HI @Sflores0379 please see above!
Userlevel 7
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Hi @Barrett please follow the steps mentioned above in this page in order to cancel your subscription. 
You can also contact our Deezer Support Team and one of our agents will be able to help with your request.
Thanks :)

Hi!! How can I cancel my subscription? Thank you. 

Hello the above link dpesn't exist. Where can i find the link to cancel my subscription?

Userlevel 7
Badge +7

Hi @CalliDawn Grimmett I can’t do it on my side. Please contact our Deezer Support Team and one of our agents will help you to cancel the subscription.
Thanks :)

Userlevel 7
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Hi @STEFF you can do it here:

 

I want to cancel my subscription and have looked everywhere the Help page said to look in order to cancel my subscription. Please cancel my subscription. Thank You

I have tried to cancel my subcription, but I have already payed until november 2019. Now my subcription is cancelled at november 2019 but I want it cancelled now - not in a year. What to do? How can I get the money back?

thanks

Laura
Userlevel 7
Badge +7

Hi @Docpet0808 please check the info in this page and follow the instructions to cancel your account or contact our Deezer Support Team and one of our agents will do it for you.
Thanks :relaxed:

hi i cant cancel mu subscription , apple support and other cant help me , my buttom inactive to cancel , but i saw my subscrition deezer premium. Can you help me to cancel ?

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