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How to cancel your Deezer Subscription


Userlevel 7
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You can cancel your Deezer subscription anytime, no commitments. Below are the steps to cancelling, per subscription type.

Not paying directly through Deezer



iTunes customers


As Apple handle all your payments, you will need to cancel your Deezer subscription through them. This is because Deezer cannot access their system, and therefore cannot access the account you pay with. Find out how to Update and cancel your subscription with iTunes.


Customers paying through their phone provider/in a bundle


As your mobile phone provider handle your payments, you will need to contact them in order to cancel your subscription. As we do not take money directly from your account, we have no access to it.

Paying directly through Deezer



Paying by credit or debit card


Cancelling via the Deezer Android app
  1. Log in to the Deezer app
  2. Tap My Music
  3. Tap on Settings
  4. Manage my Account
  5. Manage my Subscription
  6. Cancel my Subscription
  7. Select your reason for cancelling and click on Confirm

Cancelling via Deezer.com
  1. Log in to your Deezer account
  2. Click on ⚙️
  3. Click on Account Settings
  4. Manage my subscription
  5. Cancel my Subscription
  6. Select your reason for cancelling and click on Confirm

If you’ve forgotten your password and can’t log in, request a new one with our handy tool if you’re using the website, or just click on Forgotten your Password? if you’re using the app.

Paying via Paypal


If you’re currently paying for Deezer using PayPal, you can unsubscribe via deezer.com or our app using the steps above. Alternatively, it’s possible to cancel the recurring payment via your PayPal account:
  1. Log in to your Paypal account
  2. Click on the settings icon [img]1435e4de-1276-4ddd-a8a7-116f63532494.png[/img]
  3. Select Payments on the top of the page
  4. Click on the Manage pre-approved payments
  5. Select the payment showing Deezer
  6. Click Cancel
  7. Click Cancel profile to confirm


🚨Still not working?🚨


Very occasionally, a bug might come up. Otherwise, contact our Support Team.

887 replies

I’d like to Cancel my free subscription
Hi
How do i cancel my contract please
I NEED TO CANCEL MY PREMIUM ACCOUNT
How can i cancel my deezer premium membership ?
Userlevel 2
it doesn't give me the option to cancel my premium account !?
I still don’t know how to cancel my Deezer account !!!!
How do I cancel my Deezer account
Thank you
Userlevel 1
it doesn't give me the option to cancel my premium account, i dont have any more iphone and email from dath phone, and it doesn't give me the option to cancel my premium account!!
please help how to cancel subscription
I want to cancel my subscription I have been trying to UNSCRIBE I do not want this account
It is not easy to undcribe there is no clear instructions.
I want to cancel my subscription because I don't use deezer anymore and it's costing me too much money but I can't find where to cancel it
Userlevel 7
Badge +6
@NitroMonkeyz, @Soos, @ferdo.alvir Are you paying for Deezer Premium+ or is it possible that you only have the 15 day free trial which ends automatically?

Also as stated in the article, if you are subscribed through one our telco partners, you need to cancel Deezer with the partner directly. Does that help?
I need help in canceling my subscription i cant seem to have manage your subscription on my account
How can I cancel my deezer premium order?! I can’t find any place for that... thanks for helping me out of this!
Does the free trail for premium + end with out charge ?
The app is not even downloaded and I dont use it at all...
Can I cancel my payment once it's payed?
I hope so...
Thanks!
Hi,
I have just realised I have been paying for Deezer for the last 3 years (£9.99 pm). Its not listed on my bank list of direct debits or standing orders so i don't know how to cancel my subscription. Any info would be appreciated!
Alex
I have forgot my log in details for my deezer account and still being charged for my premium how can I stop this can't get speaking to anyone
Userlevel 7
Badge +7
Below you will find all the possible ways contacting Deezer support :

https://en.deezercommunity.com/your-account-and-subscription-5/contacting-deezer-support-172
Userlevel 1
I need to cancel my subscription today and I followed the instructions above. It does not give the option to 'Cancel Subscription' under 'my account'. I do not wish to subscribe anymore. I was on the one month free trial
necesito bajar mi suscripcion a individual como le hago no me da opcion...
Userlevel 1
I need to cancel my subscription after the one month trial but this option does not exist under 'My Account'. Can you please help?
Userlevel 7
Badge +6
Hi @Lucy.Johnson, as @Noam Asulin mentioned, it's best to contact our support team directly in your case. We will need more details, also for the payments, which is why I can't help you here (publicly). But the Cs Team will be happy and able to fix this for you 😉
Userlevel 7
Badge +6
Hi @DeeDooS, I'd love to help you directly but since we need more details about the account and the payments, I'd suggest you contact us directly here. That way we will be able to see the details and can help you fix this😉
Userlevel 7
Badge +6
Hi @alexander.mackenzie1, here's a great article about this subject. Does that help?
Userlevel 2
Cancelling via the Deezer Android app
Log in to the Deezer app
Tap My Music - NO OPTION TO DO THIS SO THE REST OF THE INSTRUCTIONS CAN’T BE FOLLOWED
Tap on Settings
Manage my Account
Manage my Subscription
Cancel my Subscription
Select your reason for cancelling and click on Confirm

Cancelling via Deezer.com
Log in to your Deezer account
Click on. -Icon Added-
Click on Account Settings
Manage my subscription
Cancel my Subscription
Select your reason for cancelling and click on Confirm

I’m not even paying for a subscription I just want rid of this account and I want all the emails to stop!

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