My Deezer account is being used by someone else

 I have the same issue and have requested to setup a new password, but no reply and this has been going for months. I keep trying to set it up but then it says that Deezer sent me a verification but never received the code.

Hi @Ninobeats @Brols I’ve done some maintenance in your account and sent you a password recovery link. Please click on the link and change your password.
If the problem persists after that, just let me know and we can take it from there.
Thanks

Thanks @Jaime. But I had already reset my password. Can you explain why this has happened? Have our accounts been hacked? Are you able to identify locations for where the accounts were being used? 

@Jaime. I have not received the link yet. maybe later on

@Ninobeats I’ve just sent another link to your email.
Please let me know.

My account is being used by another user. Please help ASAP

hi @szyman42 I am sorry to hear that.
I have closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
Let me know how it goes

I'm dealing with the same problem I have no other device active then my phone, Bluetoothed to my speaker. Unsure why its happening?

Hi @Lawrence.Stephen.Davies I am sorry to hear that.
I have closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.

If the problem continues after that, please let me know 

I am having exactly this problem. I have unlinked ALL devices from my account (not that there were any strange ones), and I have changed my passport. The problem persists. What can I do?

I am having the same issue. I have deleted all devices and apps that have access and have reset the password, and STILL someone is cutting off my music and playing their own. How do I get this to stop?

And how can I trust Deezer' security going forward? I am deeply disturbed by this...

I am having the same problem. I have deleted all devices that have access, except mine and  and still getting notifications that someone else is playing music on other device? Can you please do something. 

Your account needs some quick maintenance.

Write them on Chat, they are helpful https://support.deezer.com/hc/en-gb

Also please change your password to NEW one. Never use SAME password anywhere else.

Thank you! I looked hard but couldn’t find a way to get in touch, so this is very helpful.

Note: I did change my password before even coming here, and it didn’t help at all.

Thanks, they have right tools to help.

Sometimes you get answer also here, but it depends who is working here and when.

Usually they get back soon, but Chat is always instant help.

Yes, they were able to help me right away in chat! Here’s hoping the uninvited visitor doesn’t come back.

Still raises very troubling security concerns re: Deezer, that this is happening so much… I hope they address this soon.

Hi @Elysia Brenner I am happy that support agents were able to help.
Keep us posted if the same problem happens again :)

Hi @Krizanovicka I have closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, do not hesitate to contact me again.
Apologies for the inconvenience 

Thank you, I used the link to get a support. It's resolved now

Nice to hear.

Now it is time to enjoy your Deezer Music without someone else interrupting it!

Earth has music for those who listen.

Hey @Elysia Brenner 

Sorry about that. Thanks for reaching out.

I've carried out some maintenance to your account and sent a password reset email. Please change your password once more and reinstall the app. And let me know how it goes!

Hello, I'm facing the same issue.

I already changed the password, but still getting this message.

@Marli I have done some maintenance to your account and sent you a password recovery link.
Please click on the link and change your password.
Let me know if the problem persists.
Thanks

Deezer keeps interrupting, asking to join Premium - as if there was another device connected, but there is none

On Android

Thanks 

Hi @ozorus I’ve done some maintenance in your account and also sent you a password recovery link. Please click on that link, change your password and let me know if the problem persists after that.
Thanks :)