My Deezer account is being used by someone else

Apparently everything is working fine now. Must have been a temporary glitch.

Hi Jaime 

I changed my password, deleted all linked devices, re added my device and changed my password again and it seemed to work

i also added 2 factor authentication to my email address.

I checked everything and my previous Deezer password was unique to Deezer so not sure how my password was compromised. Are you going to implement 2 factor authentication for added security?

 Thanks 

james

I found that I needed to download the latest version from the APP. store. Once I done that all was fine. It was just dumb luck that I came across this idea. So my problem is solved.

Hi @Brettandtracy I am sorry about that.
I have done some adjustments to your account and sent you a link to your email. Please click on that link, reset your password and login again.
That should fix the problem.
Apologies for the inconvenience.

Hi @Donizete Beck @Sarah-Moon I have unlinked devices from the account and closed session in all devices where your Deezer account could be opened. I have also sent you an email with a link to reset your password. Could you follow those steps and then inform me if the problem persists?
Thanks :)

Thanks!  Looks like you’ve fixed the problem. 

Thanks.  Looks like you’ve fixed the problem! :-)

@Jaime. I have just done it. Thank you.

The number of people facing the same hacking issue is, in lack of a better word, unsettling.

I’m having the same issue. But can’t find a way to log them out. I don’t know who it is either 

Dear sir/madam,

someone is using my deezer account. I allready change my password but its still going on. Could you please reset my account? 
 

i dont know that person and its really annoying because my music is stopping all the time and than i get a pop up with sorry someone else is listening

Hey @Nharmom @Stella.Pecorino @Philippe Muri @Alexandre Soares I am sorry about the problem you are experiencing with your account.
I have close any session where your account could have been opened if you already changed your password as that won’t close session immediately. But we do have the tool to do it from here. Now that I’ve donde that, please click on the link I sent you via email and proceed to reset your password. After that login again.
That should fix the problem.
Apologies for the inconvenience 

I have been a subscriber for a few years now. Starting today, I am getting the message that Deezer cannot play on my android phone because it is in use elsewhere. I know for a fact that it is not.

I have the family plan, and i have it on my and my wife’s phone. I have deleted on both phones, and went through the process described elsewhere in this forum. I then opened the web App on my computer and am getting the message there. I have also reset my password multiple times, to no avail.

I own and operate a WISP, so I know that my phone was not hacked as I am VERY strict about security and the apps on my phone and running through my network.

If indeed there are others using my account, then Deezer itself was hacked. If this is a programming error on a recent applied update, please acknowledge it and address it.

I think this process can be automated by setting up a subdomain on deezer for those who think their accounts have been compromised, and a survey on why they think it happened, what device they are using, etc. It would be a lot easier to manage that page than constantly writing back to everybody who has a problem with hacked account. 

Hi @martin.fejfar.73 I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
That should fix the problem :)

Thanks, hope this helps

Completly random albums that I don't listen to started appearing on recently listened and are being added to my favourites. They are from unknown artists and bands. And they completly overshadow the albums I do listen to. Sometimes I open the app and a music from one of those albums is sitting there like I was listening to it before. No one uses this account besides me. Whats is going on here?

Hi @Quinn I am sorry about that.

I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link, enter a new password and login again.

If the problem persists, do not hesitate to contact me again.

i dont have any other connected devises or active app..

all unlinked.

why is dezzer site breaking all the time the music?

what to change what can i do?

thank you

slashchat

I’ve been noticing lots of new music appearing in my favourites which I’ve never heard of and that I didn’t put there. My music has also stopped when I’ve been playing it as it said that someone else is listening.

I know that I can change my password but how can I sign out from all devices before doing so?

Thanks in advance!

Dear @Jaime. it worked for me, thanks for your help!

Hi there @ToriS 

Sorry that's the case with you. But don't worry, I've had a look at your account and carried out some maintenance. I've also sent you password reset email so please change your password once more and let me know if the problem persists 

Hi, I've same issue and changed my password, but still have the same issue.

Hi @spittie please let’s try one more time.
I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, do not hesitate to contact me again.