Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??
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Userlevel 7
+10
Hello
Please contact our Costumer Care team and they will help you secure your account: https://support.deezer.com/hc/en-gb/requests/new
Userlevel 7
+7
if the problem persists, please let me know.
Thanks :)
Someone is using my account I have reset my password and unlinked my partners account but someone is still using it
Userlevel 7
+7
Hi
We have unlinked all devices from the account and logged out of all devices where your Deezer account might be open. I have also sent you an email with a link to reset your password. Could you follow those steps and then inform me if the problem persists?
Thanks
Userlevel 7
+7
Hi
If the problem continues after that just let me know.
Thanks
Someone has access to my account, and still has access to it after i've changed my password.
This person also keeps linking their chromecast to my account as well.
When I created this deezer account I originally logged in with my facebook. I have since removed that option today. I’ve set a username and password and this person is still able to use my deezer account.
Userlevel 7
+7
Hi
What I can do from here which will help is to close session in any device where your account is opened. For that to work, and as painful as it sounds, I also need you to reset your password one more time clicking on the link I just sent to your email.
You should not have problems after that.
Regarding the linked devices, I have unlinked all devices from the account for a fresh start… Keep in mind that only mobiles devices will count as connected devices.
Thanks :)
Good day. I am using the Deezer 4.32.20 version, and from what I can see this issue has been going on now for a couple of years.
Every time reseting users accounts is not the source of this problem. I have a very good anti virus, and I do adhere to the recommended security policies. I do not link my social accounts to my apps, neither is my passwords the same.
This is really REALLY frustrating. I have logged a call this morning, and the response was change my password, which i did a few weeks ago.
But just to entertain you guys I still changed my password.
I just have 1 question, if I have Deezer installed on 2 devices, why is it that only 1 device is listed on my profile?
I tried to logon with my mobile number in order to post this, and it didnt allow me, because the verification process isn’t working.
Why does does this have to be so painful to have a Deezer subscription? Maybe I need to check out alternatives.
This is now happening to me! I've already changed my password but it's still happening! There's only mine and my partners phones connected and our google home (but there's no one home and it's still happening!) I've checked devices and no other device but my own has been active...
Userlevel 7
+7
Hi
That should fix the problem, but let me know if that is not the case.
Thanks :)
I have seen that there is a way to fix this, unlink your Google account and restart your password but this fix didn't work for me every few seconds I get this notification and the app is basically unusable
Userlevel 7
+7
Hello
Please get in touch with our Deezer Support Team and one of our agents will check your account and help with your request.
Thanks
I get this Error message: Your Deezer account is currently in listening mode on another device. I have unlinked my accounts but still this error persists. Please help I think someone is using my account as I can see new favorite songs being added.
Userlevel 7
+7
Hi
Let me know if that helps 
The music stop and a someone else listen message popping up. I changed my password and there is only my phone assigned to Deezer. The error still appears even though nobody else has access. I can not listen music more than 3 seconds.
The sam Ething happens to me. I even see not my devices. I already reset the password and issue appears again. This is serious security breach. Please help. Thanks
Userlevel 7
+7
That should fix the problem.
Thanks :)
Userlevel 7
+7
Hey
That should fix the problem.
Thanks 
Hi
If the problem persists do not hesitate to contact me again.
Thanks :)
I have been having this exact same issue for the past few days. I changed my password today but the issue still persists :(
Userlevel 7
+7
Hi
If the problem persists do not hesitate to contact me again.
Thanks :)
Userlevel 7
+7
hi
I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, do not hesitate to contact me again.
I’m getting this message second time. Seems like someone is trying to use my account. What to do?
I don’t have this problem, but it’s making me reconsider signing up for Deezer as it may be only a matter of time before it happens to me. Since this has been going on for quite a while now, you must have some idea why. Care to share your findings with the community?
Hello,
I have the same issue too.
Remove the other linked devices that i had no idea who they were, and reset my password.
Still getting someone lese is using my account on listen mode……
can you help pelase
thanks
Userlevel 7
+7
Hi
I have closed session in all devices where the account could have been open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, do not hesitate to contact me again.
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.