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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

883 Topics
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883 Topics

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Dankamic80Runaway Baby

asked in Subscription and payments

resubscribe

Had the free trial (family), cancelled the free trial as i didn't want it to roll over, was just testing deezer to see if i like it. I do. I want to keep the plan, but i an unable to manage the subscription. On the manage my subscription page it says "family plan ending on *date*) but I cannot change anything and there's a little padlock in the top right corner. Have tried login to website and tried via app. Cannot change it!

1 year ago

Pablito811Runaway Baby

asked in Subscription and payments

Problem with independent account deezer

Hello, Recently our family account expired, so we renewed our subscription. Except i had an independent account, and now this independent account is not part of the family anymore. I basically lost my account (when I log in to it I am on deezer free, even though I paid the family subscription!). Thank you for your help, this is a big problem as I had more than 10 thousand songs saved in my playlists, and I have paid for a service which I am not getting.

7 months ago

LilasTiny Dancer

asked in Subscription and payments

I payed for dezzer premium, but actually eanted hifi. How to refund money

I payed for premium accidentally, noticed and payed for hi-fi 5 mins later. Basically payed for 2 subscriptions on same account, first payment were not refund. Can I refund money for premium subscription?

1 year ago

Loll.WardRunaway Baby

asked in Subscription and payments

cant add partner to family plan

Helloive just cancelled my premium account to go back to a family account so odviously my partners has stopped working which is fine… now I’ve paid for the family plan to be put back on but I can’t find anywhere where to add him please can you help me I’m sure it’s something really simple

1 year ago

DADULJARunaway Baby

asked in Subscription and payments

I am changing a number, could I keep same subscription?

Hello, I have a question. Currently I am using deezer acc connected to my business number. If I change a number, could I use the same subscription ( same acc with same mail)? Could I connect new number but keep everything else? I have lots of playlist and I would be so happy if I can keep everything but connect to same mobile provider but different number.

5 months ago

Alex1991Tiny Dancer

asked in Subscription and payments

Deezer offline

I have deezer premium paid through an operator in Serbia. Now I'm in Germany, can I put my favorite folder on download so I can listen even when I'm offline. Can I get a fine if those songs are downloaded from the internet on deezer in Germany?

6 months ago

Chantelle MaassRunaway Baby

asked in Subscription and payments

Family Plan to Year Premium Subscription

Hi I need urgent help. I was part of a Family plan and decided to get myself a Premium Account and paid for the year subscription as a birthday pressent to myself.Problem now, the main member of the family has my Premium account and I cannot accessz my music anymore.I also logged in with my own email and I suddenly have two Premium accounts, the Family Members main account and my own. I cancelled the one subscription but need a refund. I also cannot make my account (on the family) a stand alone because the email has already been linked to an account.I bought a years subscription, does that mean I will be without my music for a solid year?!?! HELP!!!!

4 months ago

ghostdogg74Runaway Baby

asked in Subscription and payments

failed payment

Is my music safe for 5 days ? My subscription ran out today but I can't pay it until Thursday which is 5 days time. Will I lose my account ? Any help much appreciated 🙂

6 months ago

erin48Runaway Baby

asked in Subscription and payments

cedelsonRunaway Baby

asked in Subscription and payments

does Deezer run on Virtual DJ?

The only reason I signed up was because it's integrated in my Virtual DJ program. It won't log me in even though I just paid for a premium account.

7 months ago

pharoah999Runaway Baby

asked in Subscription and payments

payment

Hey, I want to know if I was charged for the annual subscription for Deezer? If so I would like to cancel it. Thank you!

3 months ago

Petra9Runaway Baby

asked in Subscription and payments

family subscription price

Hi, I have had a Deezer Family plan for a long time and the monthly price is 17.99 british pounds (GBP). I am a resident of Croatia so I was wondering how do I switch to being charged in euros and, more important, why is my plan so much more expensive than 10.99 euros stated on the Deezer’s website for a family plan? It is almost double when you convert gbp to euros. thanks.

9 months ago

Garus 1980Runaway Baby

asked in Subscription and payments

платная подписка на год

Приветствую как оформить Hifi подписку на один год.

1 year ago

odzodzTiny Dancer

asked in Subscription and payments

Change of price for Latvia

did any Latvian user have a spike in pricing unannounced to 10,99 a month in January? Or is it just me? Did you get any notice? Or did they just change the price all alone and charged my credit card because they felt like it?

1 year ago

kauaalvesRunaway Baby

asked in Subscription and payments

DESVINCULAR O MERCADO LIVRE DA CONTA DEEZER

eu usei o teste grátis do mercado livre nessa conta deezer mas agora queria vincular o meu mercado livre em outra conta deezer, mas não consigo mesmo cancelando o plano e ativando novamente. pra explicar melhor: minha conta deezer (yannn3) foi vinculada ao meu mercado livre pelo nível 6, mas agora eu queria desvincular essa conta (yannn3) do mercado livre e vincular a que eu uso normalmente (kauaaaalves). esse serviço não é feito pelo mercado livre, segundo eles Código de serviço4102603096301

1 year ago

Hammond27Runaway Baby

asked in Subscription and payments

Deezer trial ends prematurely

Hello Deezer admin, I signed up for a one-year Deezer Premium trial running through 27 December 2023, at £7.99 pcm. Your Deezer app is now forcing me to cancel this trial prematurely, putting up the price to £14.99 pcm from 28 August 2023. What is going on, Deezer folks, and can you put me back on the trial, please? Regards, Hammond27

9 months ago

Sleepy_F0XTiny Dancer

asked in Subscription and payments

refund

30 minutes ago i lost 5€ because forgot off my subscription after free period, as I think. Can you refund me 5€ and off this month subscription?

1 year ago

DJTRunaway Baby

asked in Subscription and payments

add member

I'd like to add a member to my existing premium account, what do I need to do? Thanks Darren

8 months ago

NataliiaRunaway Baby

asked in Subscription and payments

Deezer Ukraine

I am from Ukraine and used Deezer Ukraine, then switched to the free version. I live temporarily in Egypt so the free version was banned for me recently. Can I use the free version? Thank you

1 year ago

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