I just paid for a family plan for one month and it does not give me the service
Best answer by Superschlumpf
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Userlevel 7
+5
- deezer "Sonos/Master" Legend
- 391 replies
-
5 July 2022
- Answer
I just paid for a family plan for one month and it does not give me the service
Please make sure you are logged in with correct account data. If you are logged in what kind of plan is shown in your account settings?
Also feel free to contact Deezer support team for help with account /subscription issues.
https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057869
My account has been suspended but I need the debit to put through again. I have updated bank details if needed but it doesn't allow me to change them. Please fix as I need my music. Aaaaahhhhh help
Userlevel 6
- Deezer Legend
- 152 replies
-
9 July 2022
Hi
You’d be best to contact support who’ll be glad to help with any payment issues. Hope you get your music back quickly.
Everytime I go to the link it says I have a subscription but when I log on it won't let me subcribe
Userlevel 7
+5
- deezer "Sonos/Master" Legend
- 391 replies
-
14 July 2022
Everytime I go to the link it says I have a subscription but when I log on it won't let me subcribe
If you already HAVE a subscription you can’t subscribe a second time. No need for this…
What is the problem or what doesn’t work as it should?
For subscription issue contact the support team.
https://support.deezer.com/hc/en-gb/requests/new
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