Skip to main content
One Hit Wonder
Jonathancova
One Hit Wonder
July 5, 2022
Answered

subscription

  • July 5, 2022
  • 5 replies
  • 62 views

I just paid for a family plan for one month and it does not give me the service 

    This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link
    Best answer by Superschlumpf

    I just paid for a family plan for one month and it does not give me the service 

    Please make sure you are logged in with correct account data. If you are logged in what kind of plan is shown in your account settings?

    Also feel free to contact Deezer support team for help with account /subscription issues. 
    https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057869

    5 replies

    Superschlumpf
    Superuser
    SuperschlumpfAnswer
    Deezer "Sonos Master" Legend
    July 5, 2022

    I just paid for a family plan for one month and it does not give me the service 

    Please make sure you are logged in with correct account data. If you are logged in what kind of plan is shown in your account settings?

    Also feel free to contact Deezer support team for help with account /subscription issues. 
    https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057869

    [he/him] Deezer is music, but Deezer and Sonos is party !
      Roadie
      BevGush
      Roadie
      July 9, 2022

      My account has been suspended but I need the debit to put through again.  I have updated bank details if needed but it doesn't allow me to change them.  Please fix as I need my music.   Aaaaahhhhh help 

      Zayn-T
      Rockstar
      Zayn-T
      Rockstar
      July 9, 2022

      Hi @BevGush 

      You’d be best to contact support who’ll be glad to help with any payment issues. Hope you get your music back quickly. 

      He/him. EDM, Dance, Hardstyle, techno & trance fan using iPhone 14pm, Mac M2 & Apple TV .
        Roadie
        Khalilahameenah
        Roadie
        July 14, 2022

        Everytime I go to the link it says I have a subscription but when I log on it won't let me subcribe

        Superschlumpf
        Superuser
        Superschlumpf
        Deezer "Sonos Master" Legend
        July 14, 2022

        Everytime I go to the link it says I have a subscription but when I log on it won't let me subcribe

        If you already HAVE a subscription you can’t subscribe a second time. No need for this… 

        What is the problem or what doesn’t work as it should?

        For subscription issue contact the support team. 
        https://support.deezer.com/hc/en-gb/requests/new

        [he/him] Deezer is music, but Deezer and Sonos is party !
          TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement