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Answered

Family Plan to Year Premium Subscription

  • 31 December 2023
  • 3 replies
  • 48 views
C
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Hi I need urgent help. I was part of a Family plan and decided to get myself a Premium Account and paid for the year subscription as a birthday pressent to myself.

Problem now, the main member of the family has my Premium account and I cannot accessz my music anymore.

I also logged in with my own email and I suddenly have two Premium accounts, the Family Members main account and my own. I cancelled the one subscription but need a refund. I also cannot make my account (on the family) a stand alone because the email has already been linked to an account.

I bought a years subscription, does that mean I will be without my music for a solid year?!?! HELP!!!!

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Best answer by awesomemac 31 December 2023, 17:05

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3 replies

awesomemac
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Hi @Chantelle Maass, 

So if I understand this correctly, the main Family member user is using the same account details as your new Deezer account?

If not and if this main member is using his/her own account, he/she has to remove you from the Family Member list.

Normally after that your account will change to Deezer Free and you can buy Deezer Premium.

https://support.deezer.com/hc/en-gb/articles/206096911-Deleting-a-Family-profile

It is better that you send in a request to Deezer, most of the people here in the Community are also Deezer users and can’t access your account:

https://support.deezer.com/hc/en-gb/requests/new

And please have a little patience, because of the holidays.

C
Rank

Thanks for the response @awesomemac. I’ve sent a request for assistance and will await a response from the devs.

The original owner of the family account cancelled their subscription without telling me and his account went to a free version. However, I was still signed into the account when I bought my Premium Sub. I used my own credencials when I bought it, but obviously something went wrong and I now have two accounts I cannot use. 

Fingers crossed it will all get sorted. 

 

Happy Holidays :)

awesomemac
Rank
Userlevel 7
Badge +5

I do hope that the Deezer support can help you with this. And please let us know here in the Community 😀

Happy Holidays!

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