Family Plan to Year Premium Subscription

Question

Hi I need urgent help. I was part of a Family plan and decided to get myself a Premium Account and paid for the year subscription as a birthday pressent to myself.

Problem now, the main member of the family has my Premium account and I cannot accessz my music anymore.

I also logged in with my own email and I suddenly have two Premium accounts, the Family Members main account and my own. I cancelled the one subscription but need a refund. I also cannot make my account (on the family) a stand alone because the email has already been linked to an account.

I bought a years subscription, does that mean I will be without my music for a solid year?!?! HELP!!!!

awesomemac · Accepted Answer

Hi @Chantelle Maass,So if I understand this correctly, the main Family member user is using the same account details as your new Deezer account?If not and if this main member is using his/her own account, he/she has to remove you from the Family Member list.Normally after that your account will change to Deezer Free and you can buy Deezer Premium.https://support.deezer.com/hc/en-gb/articles/206096911-Deleting-a-Family-profileIt is better that you send in a request to Deezer, most of the people here in the Community are also Deezer users and can’t access your account:https://support.deezer.com/hc/en-gb/requests/newAnd please have a little patience, because of the holidays.

Chantelle Maass · Answer

Thanks for the response @awesomemac.I’ve sent a request for assistance and will await a response from the devs.The original owner of the family account cancelled their subscription without telling me and his account went to a free version. However, I was still signed into the account when I bought my Premium Sub. I used my own credencials when I bought it, but obviously something went wrong and I now have two accounts I cannot use.Fingers crossed it will all get sorted.Happy Holidays :)

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