One Hit Wonder

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How do I change the country of my Deezer subscription?

Forum|Forum|7 years ago
January 3, 2019
132 replies
13583 views

Hello! How can i change my country? I don't want see music that recommended for my country

Best answer by Pia.Deezer

Hello @sampasquier Happy New Year :slight_smile:

I just checked your Deezer Family and I was able to see that your subscription was started whilst being in Norway, which is why you are getting charged in this currency. To change the country settings, please cancel your current subscription:

Please take a PC or Mac (not mobile phone or tablet) » open internet browser Chromecast, Firefox or Safari » log into your Deezer account » click on your profile in the top right corner » click on account settings » My information tab » Manage my subscription » click on Cancel subscription

Once your Deezer account reverts to the Deezer Free version on 15/01/2020, you can activate a new subscription on the same Deezer account whilst being in Switzerland. You will then have access to the Deezer Switzerland music library and will get charged with the corresponding currency.

Please also bear in mind that you need to use a local payment method (payment method issued in the default country).

Please let me know if you need any further help.

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E

Eva.Zeman

Guitar Hero

Hi guys,
I live in the Netherlands, and my Paypal is being charged the fee in CZK every month (which is always then always converted to EUR to be deducted from my Dutch bank account...). Also the app always offers me playlists in Czech, and Czech music charts, Czech albums...
I'm sorry but I really don't care about Czech content and I would really like my PayPal account to be charged in EUR for the monthly fee, as currently my bank account is being charged different EUR amount every month...
I tried looking for how to solve this, but haven't found any solution. Can please someone help me?

Thanks,
Eva

Rafael.

Ultimate Superstar

Are you suggesting that I delete my account, losing my favorite tracks, losing my payment? And is this a good service?

No one said anything about losing favorites.... The only way to change the country if you subscribe from the country of origin using the right IP. This is legal requirements to protect the copyright of the songs.

Rudi

Ultimate Superstar

Hi there @Eva.Zeman

I get your frustration. As you've subscribed from Czech Republic, the ip address was recognised and your account is set to that country.

If now you live in the Netherlands and wants the account to be charged in EUR and also listen to your local music (not Czech) you need to wait for the subscription to finish/cancel and resubscribe again from where you live now - NL.

Give it a go and let me know if you still need any help 😉

S

Staggster's Tunes

Roadie

Please help - I originally had a deezer account in Switzerland but have moved back to the UK. Finding no way to change country, I deleted the app, reinstalled, created a brand new account, and yet it’s still telling me that to subscribe to premium I have to pay 17 Swiss Francs per month. I checked my iTunes account and it is linked to UK. CHF17 is too much, plus I’d incur currency exchange fees by trying to pay in francs from my English bank account. After deleting, reinstalling and creating a brand new account, I simply have no idea what to do next, and I miss my music. Help welcome! 🙂

Rudi

Ultimate Superstar

Hi there @Staggster's Tunes

You need to cancel your original subscription which was purchased in Switzerland and resubscribe in the UK - the app recognises the country IP address and that's how the payment will be set up as well. You won't lose your music by cancelling the subscription.
If that subscription was made via iTunes - you need to cancel with them. For more info, please check here.
Once it's cancelled you can subscribe with us directly and pay a little bit less 😉

S

Staggster's Tunes

Roadie

Hi Rudi, perhaps you misread my message... I’ve cancelled my subscription, deleted and reinstalled the app, in UK, connected to a British WiFi service.... and it’s still quoting me prices in Swiss Francs. How can I get around this after those steps have been taken and the problem still isn’t solved? Could I perhaps use a laptop to sign up and see if it works that way?

Thanks in advance for help!

Rudi

Ultimate Superstar

Hi again @Staggster's Tunes

The reason why I've said that is because your account shows as registered on 1 March 2019 with the country set to Switzerland. Were you using a VPN at the time?

The way I see it you need to be on Deezer Free before subscribing again in the UK. The account linked to the email you sued here in the community is set to Premium and from Switzerland as I've mentioned - so try to login to Deezer.com on a PC, cancel the subscription and once it's back on Free, resubscribe in the UK with the same account.

M

michalinka

Guitar Hero

the location on home page is in Israel. im not intrest in the music that showing from them.
I want to change to france home page.

M

michalinka

Guitar Hero

the location on home page is in Israel. im not intrest in the music that showing from them.
I want to change to france home page. i have paid for a year yesterday and the next subscribe will be only 12 mounth from now. its not good to me to use deezer in Israel home page. can someone from technical support do the change for me or without needing to cancel my account and get the money back and subscribe again.

M

michalinka

Guitar Hero

coration.
the location on home page is in Israel. im not intrest in the music that showing from them.
I want to change to france home page. i have paid for a year yesterday and the next subscribe will be only 12 mounth from now. its not good to me to use deezer in Israel home page. can someone from technical support do the change for me without needing to cancel my account and get the money back and subscribe again.

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