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One Hit Wonder
Zveropanda
One Hit Wonder
January 3, 2019
Answered

How do I change the country of my Deezer subscription?

  • January 3, 2019
  • 132 replies
  • 13583 views
Hello! How can i change my country? I don't want see music that recommended for my country
    Best answer by Pia.Deezer

    Hello @sampasquier Happy New Year :slight_smile:  

    I just checked your Deezer Family and I was able to see that your subscription was started whilst being in Norway, which is why you are getting charged in this currency. To change the country settings, please cancel your current subscription:

    • Please take a PC or Mac (not mobile phone or tablet) » open internet browser Chromecast, Firefox or Safari » log into your Deezer account » click on your profile in the top right corner » click on account settings » My information tab » Manage my subscription » click on Cancel subscription

    Once your Deezer account reverts to the Deezer Free version on 15/01/2020, you can activate a new subscription on the same Deezer account whilst being in Switzerland. You will then have access to the Deezer Switzerland music library and will get charged with the corresponding currency.

    Please also bear in mind that you need to use a local payment method (payment method issued in the default country).

    Please let me know if you need any further help.

    132 replies

    Show previous replies
    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    March 12, 2019
    Hi there @michalinka

    I've moved your comments here so that you can check how to change country above.
    Guitar Hero
    Eva.Zeman
    Guitar Hero
    March 13, 2019
    Hi there @Eva.Zeman


    I get your frustration. As you've subscribed from Czech Republic, the ip address was recognised and your account is set to that country.

    If now you live in the Netherlands and wants the account to be charged in EUR and also listen to your local music (not Czech) you need to wait for the subscription to finish/cancel and resubscribe again from where you live now - NL.

    Give it a go and let me know if you still need any help ;)
    Hi Rudi,
    thanks for your help, so my subscription ends in 3 days, and then I'll subscribe again.
    Still - it amazes me that there is no easier way how to do this.
    But thank you!
    Eva
      Roadie
      przemoo99
      Roadie
      March 16, 2019
      Hey, I live at the border on the German side and want to get deezer Premium but for 19.99zł in Poland (bc I also have only a polish bank account). Do I have to go extra to Poland to get it? And how does it work? I installed deezer bc it showed the polish price, my account is in polish the german price is 9.99€, so double the price, that's too much for me unfortunately... Is there any possibility I could get the polish version?
      Thanks in advance 🤙🏻
      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      March 17, 2019
      Hey there @przemoo99

      Please follow the tips above and you should be able to register your account in Poland (currently in Germany) 😉
      Guitar Hero
      Eva.Zeman
      Guitar Hero
      March 18, 2019
      You have to cancel your current account and subscribe again from the country of origin. the country is set automatically, depends on of your ip.
      Btw - Deezer guys - this is really strange way how to bill your customers - especially in the modern days when we travel around the whole globe, so my IP address can be different every month, so I could basically just every month get a different subscription fee, until I would find a country with the lowest fee... and believe me I travel a lot.

      Just for inspiration - e.g. Adobe where I also have an account, connects customer's account to the country where is the billing address for the payment card which is used for paying the bill (also PayPal accounts have linked country). By switching the account localization from IP location to payment card's billing address, this way your end-users would get more accurate content, than when their account is linked it to their IP address... you would get more satisfied customers... just saying...
        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        March 19, 2019
        Hi there @Eva.Zeman

        That's definitely good feedback, thank you 😉
          Roadie
          AFB
          Roadie
          March 19, 2019
          Hi. I am located in the Czech Rep, but I do not want to listen to Czech music in the flow. How can I switch to a different location?
          Thanks
          Anne
            Rudi
            Ultimate Superstar
            Rudi
            Ultimate Superstar
            March 19, 2019
            Hey there @AFB

            Please see above 😉
            Guitar Hero
            Jonathan Mathew
            Guitar Hero
            March 21, 2019
            I started using Deezer and was paying USD 9.99. Recently Deezer started locally and is available for AED 18/ month in the UAE. I went to manage subscription and chose other plan options and it says that my current plans is AED 18/ month. But this is wrong because my current payment is still taking USD 9.99 from my card.

            How do I change my subscription plans from USD 9.99 to AED 18/ month without disconnecting my current connection?
            Rafael.
            Ultimate Superstar
            Rafael.
            Ultimate Superstar
            March 22, 2019
            I started using Deezer and was paying USD 9.99. Recently Deezer started locally and is available for AED 18/ month in the UAE. I went to manage subscription and chose other plan options and it says that my current plans is AED 18/ month. But this is wrong because my current payment is still taking USD 9.99 from my card.

            How do I change my subscription plans from USD 9.99 to AED 18/ month without disconnecting my current connection?


            Hi Jonathan, you can't change it, the country is set automatically, it depends on your ip...
              Show more replies
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