One Hit Wonder

Answered

How do I change the country of my Deezer subscription?

Forum|Forum|7 years ago
January 3, 2019
132 replies
13583 views

Hello! How can i change my country? I don't want see music that recommended for my country

Best answer by Pia.Deezer

Hello @sampasquier Happy New Year :slight_smile:

I just checked your Deezer Family and I was able to see that your subscription was started whilst being in Norway, which is why you are getting charged in this currency. To change the country settings, please cancel your current subscription:

Please take a PC or Mac (not mobile phone or tablet) » open internet browser Chromecast, Firefox or Safari » log into your Deezer account » click on your profile in the top right corner » click on account settings » My information tab » Manage my subscription » click on Cancel subscription

Once your Deezer account reverts to the Deezer Free version on 15/01/2020, you can activate a new subscription on the same Deezer account whilst being in Switzerland. You will then have access to the Deezer Switzerland music library and will get charged with the corresponding currency.

Please also bear in mind that you need to use a local payment method (payment method issued in the default country).

Please let me know if you need any further help.

Show previous replies

Rafael.

Ultimate Superstar

It's 2018, strike that, 2019. Someone please give me a technical answer on why the hell I can't set my country manually. I don't mean saying this is the process, cause it's not enough. I just do not want to see any songs from my current country. That simple. Somewhere, there is a string of data that needs me to un-, then re-subscribe to get it changed? Really? I'm from Hungary, and I really don't enjoy Hungarian music. Is there any way i can filter it out at least? Or do I have to fly to the states and subscribe from there to get my current, awful suggestions gone? Awesome service 5/7.

Edit: I understand that different countries give me different music catalogues, and subscription prices. Let me choose one, and I'll gladly shell out the money for it. Or at least let me filter out country specific recommendations, like a sort of "deezer international mode".

When the subject is music and copyright, there is no way to set up an international mode. Streaming rights are also defined by territory, therefore you can't just change the country of origin if you are not based in the country.

J

Jo.deezer

Roadie

As there are a couple questions about changing the language of recommended Music, I am still not satisfied with the Answer that the Dezzersystem automaticly creates Recommendations accourding to the country it thinks you are in.

For Example, I made my account in Germany, but would like to hear Podcasts in English. Since i already know why i get German recommendations and cant seem to find a way of changing it in the settings of deezer (Googleing diddnt help either) my Question is:

Is there a way of changing those said "countrysettings"?
And is it possible to at least Search for Podcasts in different Languages?

Thank you for your help!

Flo.Deezer

Ultimate Superstar

Hi @Jo.deezer the only way to do so is described above 😉

F

Furqan F Kamal

Roadie

Hi, I want to change my location from USA to be in Cairo.

can you please help me.

Rudi

Ultimate Superstar

Hi there @Furqan F Kamal

Please see above for more help 😉

K

kaotisch

Roadie

You have to cancel your current account and subscribe again from the country of origin. the country is set automatically, depends on of your ip.

That's terrible, some people want worldwide content. I was willing to try Deezer, but if I'm stuck to my country's productions in many aspects, like podcasts, there's no use for me.
Deezer seems to have got a lot of things right, much better than other services. But this is not one of them, and it is critical for, I imagine, a good chunk of users.
I hope you adjust this in the future.

Rudi

Ultimate Superstar

Hi there @kaotisch

If you subscribe on a different country than yours, that country will be set up. I can appreciate that it isn't ideal, but the distributors control the content for each country.

In any case, I've noted your feedback. Check our ideas forum for similar conversations 😉

M

Mystic123

Roadie

How can I change the account country in the settings?
The system incorrectly recognizes the country in which I live and many tracks are marked as "this track is not available in your country." I am Russian-speaking, but this does not mean that I am from Russia.

Rudi

Ultimate Superstar

Hi there @Mystic123

Please have a look above 😉

M

Mystic123

Roadie

Are you suggesting that I delete my account, losing my favorite tracks, losing my payment? And is this a good service?