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I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free

I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free
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204 replies

I have the same issue, and your support is the worst support i have ever had to deal with in my life. Are these robots or real people? I am so frustrated and there is no way to live chat or call you guys. I have paid through the app store but i get the free version in the app. When i try to re-subscribe, it says i already have a subscription. I am stuck and i NEED YOUR HELP. 


  • Tiny Dancer
  • 1 reply
  • May 11, 2022

Pagué y activé deezer con tigo colombia y sigue apareciendo “free”, qué hago?


Yula
Moderator
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  • Moderator
  • 3225 replies
  • May 11, 2022
Uba1979 wrote:

Pagué y activé deezer con tigo colombia y sigue apareciendo “free”, qué hago?

Please contact our Support here: 

https://support.deezer.com/hc/en-gb/requests/new


Hi. I have a deezer account. It is paid but once accessed it asks me to choose a subscription. If I choose one it says it is already linked to my acc and then I am stuck. Please help


I want to complain because you have terminated my premium subscription!My money is regularly deducted from my account and you have canceled my subscription. Please solve this problem! Thank you


Yula
Moderator
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  • Moderator
  • 3225 replies
  • May 25, 2022

Hey there @suzana herceg and @Stiaan.Cloete

Please contact our Support  for all issues linked to your payments. 

For security reasons we can not help you here, as it is a public forum :) 


  • Tiny Dancer
  • 2 replies
  • July 18, 2022

Hi I have a deezer premium account and suddenly it doesn't work. It's said I have a free account and Some of my new songs are gone. Whats going on. 


Yula
Moderator
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  • Moderator
  • 3225 replies
  • July 19, 2022

Hey @ElmienR, we had an outage the other day, but it has been fixed. 

If the problem persists please contact our support here: https://support.deezer.com/hc/en-gb/requests/new


Hi. I have annual subscription from 7/13/2022 but in Subscription Plan see "Deezer Free". I already tried relogin and reinstall app (


  • Tiny Dancer
  • 1 reply
  • November 9, 2022

Hi! 

I’ve paid for my subscription 2days ago and yet I am on free mode. I logged out and in over and over and nothing changed.


  • Tiny Dancer
  • 1 reply
  • July 28, 2023

Hi, my payment usually goes of around the 24th but it went off 4th of July and for the past few days it is asking me to subscribe, why?


GropplerZorn
Deezer Legend
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  • Deezer Legend
  • 1014 replies
  • July 29, 2023

hey @Letitea 

just about everyone here on the forums are fellow subscribers such as yourself, and therefore do not have access to your account. I would suggest opening a ticket with deezer support and they can try to resolve the issue with you.

here is the link → https://support.deezer.com/hc/en-gb


Hi I can’t access my service but I’ve paid I can show proof 

 


  • Tiny Dancer
  • 2 replies
  • December 8, 2023

I paid the premium but account not active. Used iTunes to pay. Help 


  • Tiny Dancer
  • 2 replies
  • December 8, 2023

Paid using iTunes, account isn't yet active. Help
(The screenshot has been removed for security reasons)

 


Nina Nebo
Deezer Legend
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  • Deezer Legend
  • 4647 replies
  • December 8, 2023

 

Hi @kibet !

 If you've paid through your mobile provider or a third-party service, such as Apple, it can take up to 48 hours to process .

 

or contact Deezer support

https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000058285


awesomemac
Deezer Legend
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  • Deezer Legend
  • 1454 replies
  • December 9, 2023

Hopefully you have received an email and that your account is working. Or that you have send in a request. Please let us know.


Off topic a bit:

I saw that you paid by Apple, you could consider to change this next month. Instead of paying Apple in de AppStore, you can pay Deezer instead. If I’m correct, it’s a bit cheaper.


  • Tiny Dancer
  • 2 replies
  • January 17, 2024

I paid my anual premium subscription using PSE 2 days ago and I do not have access yet. I paid and have screenshots, I contacted support and they said the payment was cancelled however mi money isn't back in my account. It just  doesn't make sense since in the Deezer app I can see the payment history shows that I paid. Now support just doesn't reply, I feel awful about the customer service.


  • Tiny Dancer
  • 2 replies
  • January 17, 2024
Claire Groombridge wrote:

Hi I can’t access my service but I’ve paid I can show proof 

 

Were you given a solution on this ? I am having kind of the same issue.


Leonídia.Deezer
Alien SuperStar
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Hi @Juan1499, I've reviewed the system, and I've identified an active Deezer Premium account.

This account is associated with the email jc****@misena.edu.co.

Please try to access your Deezer Premium account using your email and password.

Let me know if you need further help.

 

 

 

 


  • Tiny Dancer
  • 1 reply
  • March 26, 2024

Paid via the play store last week, (removed for security purpose), but saying I only have a free account now. Any help?


Leonídia.Deezer
Alien SuperStar
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Hi @Glenn4338, thank you for reaching out.

Upon checking your account, I noticed that your payment via Google was declined.

In this case, I suggest contacting Google Payment support to clarify your situation, as they have access to your account details.


  • Tiny Dancer
  • 1 reply
  • April 19, 2024

I activated a free trial, but was charged £14.99 for a month - I can’t access any premium services despite the money being taken from my bank. I’ve followed all of the steps above!


awesomemac
Deezer Legend
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  • Deezer Legend
  • 1454 replies
  • April 19, 2024

Hi @Stef_008

That doesn’t sound good. Could you please check if the email address you are using on Deezer is the same email address as the payment? Just to be sure.

If you go to the Deezer settings (app, desktop or website) and then access your subscription, you can see there if there is an active subscription or not.

If one of the Community Managers won’t respond here, please send in a request to Deezer, using the link below:

https://support.deezer.com/hc/en-gb/requests/new


Leonídia.Deezer
Alien SuperStar
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Hi @Stef_008, thank you for reaching out, and a big thank you to @awesomemac for your help.

I've reviewed your account associated with the email st *** @ yahoo.co.uk and observed that you attempted to subscribe to Deezer via Apple, but the process was not completed.

I recommend reaching out to Apple's support team to clarify your situation, as they are the only ones with access to it.


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