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I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free

I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free
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I have had the one month free via my Fitbit. I have now paid for the premium service but cannot access this on my iPhone. It says I am still on the free version. I am also finding it impossible to cancel it


Jaime.Deezer
Community Manager
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  • 5123 replies
  • October 10, 2021

Hi @Wendell I am sorry to hear that. 
I have done some investigation on my side and I think the problem is that your premium account is linked to a different email (bigdad****@****.com)
Let me know if that works. :relaxed:


Jaime.Deezer
Community Manager
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  • October 10, 2021

Hi @victoria17577 please contact our Deezer Support Team and provide the payment information you used to activate your Fitbit free month subscription and one of our agents will be able to find your account and help you.
Thanks :)


  • Tiny Dancer
  • 3 replies
  • October 10, 2021

I haven't used that e-mail for years, I changed it to the one I'm using now months ago 


  • Tiny Dancer
  • 2 replies
  • October 25, 2021

I paid for deezer hifi but it saying am on free


Alfredo.Deezer
Community Manager
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  • 682 replies
  • October 26, 2021

Hello @mayhem23 

Please contact our Deezer Customer Care team directly, they will be able to check your subscription and check what’s going on with your payment.

Thanks :) 


  • Tiny Dancer
  • 1 reply
  • November 4, 2021

Paying for deezer but getting adverts with my music


Jaime.Deezer
Community Manager
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  • 5123 replies
  • November 4, 2021

@GAZZAPRICE I am sorry to hear that.
Please get in touch with our Deezer Support Team and one of our agents will be able to help you.
Thanks :)


  • Tiny Dancer
  • 2 replies
  • November 19, 2021

My Deezer is not working and I’ve been charged for it 


Jaime.Deezer
Community Manager
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  • November 21, 2021

Hey @Thatio if you have paid and still on Free, please get in touch with our Deezer Support Team and one of our agents will be able to help.


Hello, I subscribed earlier today for Deezer premium and it’s not working. How is it possible. Please help or just refund me my money so I can subscribe to Spotify... 


GropplerZorn
Deezer Legend
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  • Deezer Legend
  • 1014 replies
  • November 24, 2021
AlejandraVillatoro wrote:

Hello, I subscribed earlier today for Deezer premium and it’s not working. How is it possible. Please help or just refund me my money so I can subscribe to Spotify... 

Hello Alejandra, this forum is full of folks who are happy to try to help, but most of them are fellow subscribers like yourself.
 

Have you submitted a ticket to deezer support? They are the ones who are most likely to be able to solve your issue.

In the meantime, more information is usually helpful. How did you subscribe, through the deezer website or through the Apple Store?

Did your subscription appear to go through? You have an account? What isn’t working?


Jaime.Deezer
Community Manager
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  • November 25, 2021

Hi @AlejandraVillatoro as @GropplerZorn mentioned, please contact our Deezer Support Team and one of our agents will be able to help.
Thanks :)


  • Tiny Dancer
  • 1 reply
  • November 26, 2021

Good day

I currently paying monthly premium and  my music that i downloaded over the years is no longer there and I am asked to subscribe.

Regards


GropplerZorn
Deezer Legend
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  • Deezer Legend
  • 1014 replies
  • November 26, 2021
Sydney wrote:

Good day

I currently paying monthly premium and  my music that i downloaded over the years is no longer there and I am asked to subscribe.

Regards

Hello Sydney,

Your downloads disappearing leads me to believe that your account might be at a deezer free status.

Are you able to check to see your account status? That feels like a good place to start troubleshooting. 
 

Or if you prefer, you can just submit a ticket to deezer support.

 

G


  • Tiny Dancer
  • 1 reply
  • December 25, 2021

Hello, I’m a long time member of Deezer however I subscribed Premium last December 21 using apple device and its not working. Because its already frustrating so I subscribe again as yesterday as Deezer Family and it’s not working again. I did submit 2 times in support but still same problem. 

account: Derick.Torr 

 

Please help me resolve this issue at soonest.

Thank you.


Can I get a refund for a paid subscription?


Yula
Moderator
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  • February 27, 2022

Hey @Nikita Solovyev, you can request a refund to our Support here: 

https://support.deezer.com/hc/en-gb/requests/new


  • Tiny Dancer
  • 1 reply
  • March 5, 2022

Good day!

 

Is there any announcement or news about subscriptions disappear in Russia? I was looking through “About us”, “Press”, different pages and no luck. I get why that possibly happened. But is it temporary? Or forever? Or what? Is there any possible solutions (aside from ludicrous stuff, like impeach current president)? If it’s temporary, what’s the end date? Will my previous subscription be reinstated after this mandatory time period passes? Is there any place where i can see updates and stuff?

 

I’m asking this here because i didn’t receive any kind of notification (email, top bar notification, even no alert in my subscriptions page, just - poof! - and i’m free user). This change was like a bolt from the blue.


  • Tiny Dancer
  • 1 reply
  • March 29, 2022

Have been using Deezer for almost 10 years.

Today all of a sudden, I open the app and find myself with my subscription canceled mid month (after it was paid 2 weeks ago) and having to pay 11€, so 3.5€ more than usual to make a new subscription. Thank you Deezer


I've been using deezer premium for years, and now it says I can only use the free version and won't give me the option to subscribe again. Please help


John.Solorzano wrote:

I've been using deezer premium for years, and now it says I can only use the free version and won't give me the option to subscribe again. Please help

Hi this has happened to me to, what do you suggest we do about this ? 


Yula
Moderator
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  • March 29, 2022

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i have the same problem of my account reverting to "free"


  • Runaway Baby
  • 1 reply
  • April 2, 2022

I just paid for a premium subscription everything seems okay but can't find my playlists and favourite music. I turned off my android device and logged in to Deezer this time to find the account on the same email address with my entire favourite music list and the same device but with a Deezer free subscription. Please resolve this confusion. The two accounts have different ID codes. 


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