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I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free

I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free
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204 replies

  • 1 reply
  • April 8, 2021

Hi there,

My premium account also seems to have disappeared. I was asked to log in, so I did using my Google account, and it looks like it has opened a new account and allmy music is gone.

 

Could you please look into it?

Thanks


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5123 replies
  • April 9, 2021

Hi @Andjela you are logged in to the wrong account. 
Please log out (gear wheel>My account>Log out) and login again with your email linked to your account and the corresponding password.
If the problem persist just let me know.
Thanks :relaxed:


Hello,

I paid for premium subscription for whole year but I cannot access premium subscription content, and it keeps telling me to subscribe to Premium, now I´m using free deezer.

The charges have been made to my account already 52 Euro in February.

Kindly advise.

Thanks.


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5123 replies
  • April 11, 2021

@privalinec I am sorry to hear that.
It seems there has been a problem with you payment and you need to contact our Deezer Support Team
Thanks :nerd:


Ik heb via mijn tmobile abonnement Deezer alleen kan ik deze niet meer gebruiken. Mijn account zegt dat er geen toestel verbonden is met mijn account.  


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5123 replies
  • April 15, 2021

Hi @Miriam2105 you might be logged in to the wrong account as you also have a free account linked to your msn email. click on the gearwheel>My account>logout. Then login again with your Tmobile account info.
If the problem persists please get in touch with our Deezer Support Team.
Thanks :)


  • Tiny Dancer
  • 1 reply
  • April 18, 2021

I paid for premium dezzer and I don't have it it still says free 


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5123 replies
  • April 20, 2021

@teddybear it seems that your payment was rejected and that’s the reason why you are still on free.
If you have a copy of the payment please contact our Deezer Support Team and one of our agents will be able to help.
Thanks :)


  • Tiny Dancer
  • 1 reply
  • April 24, 2021

I have been trying for ages to log into my account with 1000+ songs.!! This is cracking me up.!!! Please just let me log into my account that I pay every month to use.!!!


Jaime.Deezer
Community Manager
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  • 5123 replies
  • April 25, 2021

Hey @Themeatsmrs apparently you have more that one account. 
please log out (gearwheel>My account>Log out) and login again with the email and corresponding password linked to your premium subscription.
Thanks :)


Hi there

I am paying for a premium account but cannot access it. When inputting my phone number it says, not recognised.

Thanks

 

Ronelle de Beer 


  • Tiny Dancer
  • 1 reply
  • April 26, 2021

Hi,

 

My Deezer account is showing Deezer Free, but I've been paying for Premium for years.

 

Please can you let me know why

 

 


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5123 replies
  • April 27, 2021

Hey @ronelledebeer @David Grist please contact our Deezer Support Team and one of our agents will be able to help with your request.
Apologies for the inconvenience.
Thanks :nerd:


  • Tiny Dancer
  • 1 reply
  • April 30, 2021

Paid for premium, still on free. Have done the troubleshooting and I'm still on free. Any help would be great.


I have paid for Deezer premium but it is not reflecting in my account. What might have gone wrong?


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5123 replies
  • May 6, 2021

Hi @Mikel Arteta your subscription should be active now.
If the problem persists please let me know.
Thanks:)

 


  • Tiny Dancer
  • 1 reply
  • May 15, 2021

Hi I just subscribed to deezer premium using fawry pay but then I didn’t activate and I don’t know where to insert the code I just got from fawry pay 

pls help cuz the code is gonna expire after two days 


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5123 replies
  • May 16, 2021

Hi @spacey I wish I could activate your account straight away but you will need to contact our Deezer Support Team and provide the code and a copy of your Fawry payment and one of our agents will be able to help yoy with the activation.
Thanks :)


  • Tiny Dancer
  • 1 reply
  • May 18, 2021

So just subscribed to a 3 month trial period, but in the app it still comes up as basic user account, and I can’t skip songs, or fast forward them.


Jaime.Deezer
Community Manager
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  • 5123 replies
  • May 18, 2021

Hi @Jkzzz I have checked in our system and your account is still on Free.
Please make sure you have not subscribed with a different email or account. If that’s not the case, please contact our Deezer Support Team and provide the relevant information to our agents (email linked to the account and payments details) and they will be able to help.
Thanks :nerd:


  • Tiny Dancer
  • 1 reply
  • May 21, 2021

Hi.

I made payment for deezer family. My card was credited for 8.99€, but account was not upgraded from premium.

 


Jaime.Deezer
Community Manager
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  • 5123 replies
  • May 23, 2021

Hey @Robi Rajer you family account is active now. 
If you have any further questions please let us know :relaxed:


  • Tiny Dancer
  • 1 reply
  • May 27, 2021

I paid for premium and it's not active


Hej jag undrar om ni har fått min prenumeration på premium som verkar ha gått ut. Jag är rädd för att jag har gjort både från mitt apel konto och från bakkontot. 
mvh Jessica 


Jaime.Deezer
Community Manager
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  • 5123 replies
  • May 28, 2021

Hi @Eva Jessica Yeo-seung Ivansson I can see in the system that your premium subscription via Apple is active now.
If you have any further questions please let us know :)


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