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I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free

I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free
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I’m paying for Deezer but getting the free service. I think I had 2 accounts, I cancelled 1 because I was overcharged. and now I can’t log into the one I’m still paying for.


Добрый день.
Оформлчю подписку, деньги снимаются, статус подписки по прежнему Deezer free. Что мне делать?


Jaime.Deezer
Community Manager
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  • Author
  • Community Manager
  • 5123 replies
  • June 16, 2021

Hi @Catherine Gall please contact our Deezer Support Team and provide a copy of the payment of your Deezer subscription plus any email or extra info that might be helpful and one of our agents will be able to help and find the account in our system.
Thanks :)


Hello, 

I am being charged as a premium subscription but still no access on it, only free account. 
Would anybody help me with that please?

tks

Camila


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5123 replies
  • June 17, 2021

Hi @Леонид please get in touch with our Deezer Support Team and provide a copy of the payment and one of our agents will be able to help.
Thanks :)


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5123 replies
  • June 18, 2021

Hi @Camila Medeiros I am sorry to hear that.
Please contact our Deezer Support Team and provide a copy of the payment and one of our agents will be able to help with the activation.
Thanks :)


Hello, I'm interested what is the reason that from nowhere my songs are not existing anymore on my deezer app and asking me to get deezer premium but I already have it and paying last couple of years. 


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5123 replies
  • June 23, 2021

Hi @Andro Gagulić you might be logged in to the wrong account. 
Please log out (gearwheel>My account>Log out) and login again with the email and password linked to your paid account.
Let me know if that works


I've paid for Deezer but I'm still being asked to subscribe!!!!

Please do not remove mine post!!!


I have paid on Friday one year membership and I am still in Free mode?!? What’s wrong? 


  • Tiny Dancer
  • 1 reply
  • July 15, 2021

Hello guys,

 

I just resubscibed my deezer premium and still iam in “deezer free” mode. I did it on my mobile app (android) , got an email with payment confirmation, my bank account was charged, but still i didn’t get deezer premium. Tried to logout, log in few times but nothing changed. I waited for over 30 mins to write this post. Pls send help :v


  • 0 replies
  • July 15, 2021

Hi @Dragan Markovic and @kbrs 

Have you got HiFi now? If not, it might be an idea to contact Deezer Support . You can leave them an offline support request and they can make sure everything is correct on their system. 

 

Hope it gets sorted soon.


Hello! I'm a long term user with a family account. Since  a while ago, I can no longer log into my account (used to do it with Facebook and it says that in-app browser log-in is not allowed).

 

I tried accessing via Google and the system created a new account, which has somehow overriden my previous history. On top of all of that, I'm still being charged for the subscription.

 

Can you please help? I'm tired of battling with the system. It's being quite frustrating.

 

 

 

 


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  • Chart topper
  • 2597 replies
  • August 5, 2021

I paid the Hi Fi upgrade yesterday and still it shows to me as try it and when I go to the page it says deezer premium. How I can resolve this?


Rafael.
Alien SuperStar
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  • Alien SuperStar
  • 8634 replies
  • August 18, 2021
Anna Shtraus wrote:

I paid the Hi Fi upgrade yesterday and still it shows to me as try it and when I go to the page it says deezer premium. How I can resolve this?

 

We won't be able to check your account from here. Please get in touch with our support team here and send a proof of payment, they will be able to have a look for you ;)


  • Runaway Baby
  • 1 reply
  • August 18, 2021

Hello,

 

I have paid for Deezer Premium to my cell services operator - Telenor (Bulgaria). Previously I was paying directly to Deezer for Premium account. However, my account is now free and more than a week I got the same answer from Telenor - "We have raised the ticket to Deezer and we are waiting for their statement, we can't give you a deadline." Please, give me a feedback, as I am going to cancel my contract with Telenor and the Deezer account, so I get better service from other providers.

Thanks!


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14342 replies
  • August 21, 2021

Please reach out to our support team, @Lakhona 

 


  • Tiny Dancer
  • 1 reply
  • September 9, 2021

Hello, i already have a account but i changed the phone and i login it's said to me to make new plan month. How's possible? 


Jaime.Deezer
Community Manager
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  • 5123 replies
  • September 9, 2021

Hi @Delcio Ramos you might be logged in to the wrong account.
Please click on the gearwheel>scroll down and logout. Then login again with email linked to your account and the corresponding password.
If the problem persists, please contact our Deezer Support Team and provide the payment information and one of our agents will be able to find your paid account in the system and help you to login.
Thanks :relaxed:


  • 7 replies
  • October 2, 2021

ik heb normaal gewoon premium  maar ik weet niet waarom staat in de free stand wat nu

 

 


  • Tiny Dancer
  • 3 replies
  • October 7, 2021

Made my payment, premium gone, downloads and playlists 


  • Tiny Dancer
  • 1 reply
  • October 8, 2021

I have a deezer family subscription that I’ve held for at least 6 years and over the last few days I’ve noticed When searching it’s asking me to subscribe. Please help

 

 


Jaime.Deezer
Community Manager
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  • 5123 replies
  • October 8, 2021

Hi @Wendell @caroline09 please get in touch with our Deezer Support Team and one of our agents will be able to help with your request.
Thanks :)


  • Tiny Dancer
  • 3 replies
  • October 8, 2021

I've been doing that for a  week and no one is being helpful, at this point I don't care about the premium, I just was my playlists and downloads back