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I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free

I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free
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My credit card didn’t expire, and my account is canceled. What can I do? 


Jaime.Deezer
Community Manager
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  • February 2, 2021

Hello @jjbarreravalencia please contact one of our agents from the Deezer Support Team and the will help with your problem.
Thanks :)


I paid for Deezer HD via OXXO  but I am still on Deezer Free.  

 

JD


Jaime.Deezer
Community Manager
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  • February 3, 2021

Hi @johnny dawson your account is active now. Please keep in mind that cash payments can take up to 24hrs to be activated.


reyhalcyon1976
Tiny Dancer

Its already deducting my credit card for 129Pesos but still my account is free and PREMIUM announcement is annoying.  Can someone check my account?


Jaime.Deezer
Community Manager
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  • February 7, 2021

Hi @reyhalcyon1976 I am sorry to hear that. Please get in touch with our Deezer Support Team and provide a copy of the payment and one of our agents will be able to help you.

Thanks :)


  • Tiny Dancer
  • 1 reply
  • February 7, 2021

Hi I have subscribed to your app I have used it before but this time I cannot play anything I have downloaded it keeps saying subscribe even though I already have I already have my payment dates hopefully this can be resolved .

Thanks 

Mark nixon


Jaime.Deezer
Community Manager
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  • February 9, 2021

Hi @Mark Nixon I can see that your premium subscription is active now. Do you still have problems or it’s fine now?
Thanks


They gave me a promotional code to get the Deezer premium + offer for 12 months but I can't activate it.  Why?  The code is the following: xxxxxx


  • Tiny Dancer
  • 1 reply
  • February 10, 2021

Good evening 

my Deezer subscription ran out so I updated it and the payment fee went out my account I done this all through the app but when I go on it still says I haven’t paid when I go on to subscribe again it says I’ve already subscribed so I really don’t know what is going on. I can see the money has gone out of my account. My email was hacked so I use another one but because I didn’t want to lose my songs I just made the payment each month on the app on my App Store thingy. 
 

thank you 


Jaime.Deezer
Community Manager
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  • February 11, 2021

Hi @Crazyemily are you still having problems as I have checked in our system and your premium account is active.
Please let me know.
Thanks :)


Jaime.Deezer
Community Manager
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  • February 11, 2021

Hi @LUCA MAGNETTI I have checked in the system and confirmed that you were able to redeem the code with the 12 months offers.

If you have any question please let us know.:relaxed:


  • Tiny Dancer
  • 1 reply
  • February 16, 2021

I have a valid subscription but I can’t see all my favorites 

kindly help


Jaime.Deezer
Community Manager
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  • February 17, 2021

Hi @Mumba you might be logged in to a different account. Please click on favourites> Gear wheel> My account> Log out
Then login again with your email linked to the account and corresponding password.
Let me know how it goes :relaxed:


I’m TIM CLIENT and my plan includes Deezer Premium but it’s not working. I already followed the steps: reinstalling the app and reactivated through the website. But it’s still not working.


Jaime.Deezer
Community Manager
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  • February 21, 2021

Hi @Tielly Rabello please check our dedicated TIM page in our Portuguese Community in order to fix the problem: https://pt.deezercommunity.com.
Otherwise you can get in touch with our Deezer Support Team .
Thanks :)


  • Tiny Dancer
  • 1 reply
  • February 27, 2021

Why are you debiting my card for last two months but I only have access to Deezer free


Jaime.Deezer
Community Manager
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  • February 28, 2021

Hi @Ian Gibbs I am sorry to hear that. Please check the info above in this page as it might be the case that your are logged into the the wrong account. If not contact our Deezer Support Team and provide copy of the payments and they will be able to help.
Thanks :)


  • Tiny Dancer
  • 1 reply
  • March 1, 2021

Hi. I'm paying for Deeser premium but its still not activated. Please activate immediately 


  • Tiny Dancer
  • 2 replies
  • March 6, 2021

Hello. My monthly subscription is done, but it still reads as free plan. I cant't use deezer

 


Jaime.Deezer
Community Manager
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  • March 7, 2021

Hey @Ineta please check the info above in this topic if your subscription has not been activated yet. Otherwise get in touch with our Deezer Support Team 
Thanks :relaxed:


Deezer.com tells me that I cannot link my Free Deezer account to the A1 Xplore Music (Croatian operator A1), because "I have an active paying subscription", which I don't have since the beginning of March. 

 


Jaime.Deezer
Community Manager
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  • March 9, 2021

Hey @Igor Bućo I have check in the system and could see that you were able to link your account to A1 Explore music now :relaxed:
If you have any further questions please let us know.
Thanks


Paid subscription but still no premium


Hi, I paid my premium account still being free, I already try login out and re-opening my account but still the same, Can u help me pls?  I made the paid in the morning today!! thank you


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