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Security certificate issue on a number of devices

  • 4 October 2021
  • 85 replies
  • 4999 views
K
Rank
Userlevel 7
Badge +6

Hello Community,

Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform.

 

We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.

We thank you for your understanding while we work with our partners to resolve these issues.

Anonymous 2 years ago

Hello everyone. According to information from Bose, the technicians have been working on the problem for several days. On October 8th or 9th the error should be fixed and everything should run as usual again by the beginning of next week at the latest.

View original
https://www.deezer.com/en/profile/3421485864

85 replies

W
Rank

My Phillips stopt working with Deezer, infinity loding screen 🤷🏼

S
Rank

Hi

Is this issue still unresolved. I'm getting an error for more than a week now, trying to log into my Onkyo TX-NR686. I get a message saying  “Your details are incorrect, please try again.” I'm able to login to the android app with the same credentials so it's not incorrect.

Thanks. 

J
Rank

Hello,
I am since recently unable to login my Elipson wifi receiver to Deezer. I have been using this device until recently for High Quality listening ( premium plan).
I removed/reinstall the Android  app, reset/reinstall the device, changed my password, it still keeps saying “Invalid signature”. I can listen to online radios so the wifi connection is ok.
I can successfully login using the Deezer Android app using my new credentials, so I guess only the device can’t connect, probabbly due to this certificate issue not solved with Elipson.


Can you please quickly reach Elipson to solve this problem ?
Thanks.

A
Rank

So no Deezer for jaguar. Maybe use apple 

A
Rank

SEEMS DEEZER IS BEING REMOVED FROM MANY PLATFORMS NOW.

 

DEEZER PLEASE RESPOND BEFORE WE ALL CANCEL OUR SUBSCRIPTIONS 

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @Alan.Ferrari sorry for the late answer.

Indeed Deezer doesn’t have a partnership with Jaguar, but depending on your device iOS or Android, you can use Apple Car or Android Auto.

Please check this article - here.

B
Rank
Userlevel 5
Badge

Have you actually removed Squeezebox or mysqueezebox.com from the list of supported devices? A large number of users is having trouble and they are forced to move to Spotify. This really is a sad story.

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @buttyradio, thank you for reaching out.

I'd like to inform you that the Squeezebox should be functioning well since last Monday.

Please feel free to let us know if everything is okay on your end.

B
Rank
Userlevel 5
Badge

Hi @buttyradio, thank you for reaching out.

I'd like to inform you that the Squeezebox should be functioning well since last Monday.

Please feel free to let us know if everything is okay on your end.

Thank you! Your developers fixed the problem and Squeezebox users are really happy.

B
Rank

Hello, I am trying to use an iPhone 4 to bring Deezer to a stereo system with a 30-pin dock. Sadly the certificate seems expired for this device (running iOS 7) and I am unable to connect in the Deezer application. 
 

Is there a solution to my problem ?

Best Regards

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