Hello Community,
We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.
We thank you for your understanding while we work with our partners to resolve these issues.
Deezer takes our money for a (Premium, HiFi, Family) subscription service that suddenly stops working due to a GLOBAL security certificate expiration?!?
This can’t be the truth as it’s your task Deezer, to monitor e.g. such important certificates for expiry and inform your partners about needed certificate renewal actions before hand, so it does not disrupt the service payed by your customers.
I expect Deezer will not only fix this issue together with its partners but also takes some lessons learned here and offers some kind of compensation to paying customers.
Hello everyone. According to information from Bose, the technicians have been working on the problem for several days. On October 8th or 9th the error should be fixed and everything should run as usual again by the beginning of next week at the latest.
+7
Latest update is that it is working in Bose after the latest firmware update.
Users also reported that it is working in Phillips TV app
It is taking longer with other devices such as Fitbit
Thanks for your patience 
Have you actually removed Squeezebox or mysqueezebox.com from the list of supported devices? A large number of users is having trouble and they are forced to move to Spotify. This really is a sad story.
Please let me know when this is resolved as I'm really missing Deezer on my Bose..thank you
Has this been resolved for the Fitbit Sense yet? Been trying for the last few days to sync music to my Fitbit Sense. Fitbit App says that it is connected and playlists have been selected but, there is no device or music on the actual Fitbit Sense. When is this expected to be resolved?
Indeed, just did updates. Working now. Thanks.
Usually, there is warning telling me I need to perform an update. This time none.
For now, it’s working 👍 😊
It’s been four days till now. Who’s to blame, Bose or Deezer? Anyway I am quite disappointed with this poor quality of service.
Any idea when it will be fixed? New certificate publication, if that is the problem, should not take long!
Deezer takes our money for a (Premium, HiFi, Family) subscription service that suddenly stops working due to a GLOBAL security certificate expiration?!?
This can’t be the truth as it’s your task Deezer, to monitor e.g. such important certificates for expiry and inform your partners about needed certificate renewal actions before hand, so it does not disrupt the service payed by your customers.
I expect Deezer will not only fix this issue together with its partners but also takes some lessons learned here and offers some kind of compensation to paying customers.
Not sure if the problem lies with Deezer. On my iPhone it works without issue. Only not on my Bose appliances…But yeah, expiring certificate is something that should be monitored. Certainly if it is on a critical system…
Thanks dee_dirk.
I have experience with security certificates as a DBA. What I’m not quite understanding is who owns the certificates. That grantee simply pays every two or three years, etc., for the renewal. Usually the granting authority reveals the expiration way in advance. Perhaps this situation is more complex than what I described.
Hello Community,
We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.
We thank you for your understanding while we work with our partners to resolve these issues.
Can someone tell me what the issue with no being able to use deezer on my fitbit anymore?! Its been a week and its driving me nuts!!
+7
Thanks for your patience
Hey
Did you use the Bose app to perform the recently released firmware update for the Bose speakers? After that, deezer works again.
In the Fitbit Community, a moderator wrote that the problem was known and a solution was being sought. Unfortunately, it's not really clear whether Fitbit needs to adjust something or Deezer needs to reopen something.
The problem with the first-generation Amazon Echo devices is ongoing too. On the brink of cancelling my sub as I need a music service that works.
Problem with Sonos (S1) still ongoing. Cannot stream from Deezer “too much activity” everything else on Sonos works fine!
I had a message to say in needed Deezer premium so I upgraded but cannot connect to my Bose SoundTouch at all when will this be resolved it’s terrible when you consider what I paid for my Bose system
+7
We do understand that it has been a month and that some devices still aren’t working.
We have contacted all partners and each of them have to work too in updating this global security certificate.
It is frustrating for you as users and for us as community managers and we would love to have better news for all the affected users.
We appreciate your patience and hopefully this will be completely fix soon.
Just chatted with Deezer Helpdesk, their dev team still working on issue, no predicted fix time as of now :( They will email me with any updates.
Is there an update available for Amazon Echo 1st Gen devices?
+5
Hi
I'd like to inform you that the Squeezebox should be functioning well since last Monday.
Please feel free to let us know if everything is okay on your end.
Hi
I'd like to inform you that the Squeezebox should be functioning well since last Monday.
Please feel free to let us know if everything is okay on your end.
Thank you! Your developers fixed the problem and Squeezebox users are really happy.
Updated both apps and Sense software up to date, generally working but still seems to be some songs that will not transfer across to Fitbit. Seems to be recently released songs / albums that won’t transfer. Any ideas pls?
+7
Hey
Apologies for all the inconvenience :)
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