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Security certificate issue on a number of devices

Forum|Forum|4 years ago
October 4, 2021
85 replies
5824 views

Hello Community,

Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform.

We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.

We thank you for your understanding while we work with our partners to resolve these issues.

Pinned Reply By

Hello everyone. According to information from Bose, the technicians have been working on the problem for several days. On October 8th or 9th the error should be fixed and everything should run as usual again by the beginning of next week at the latest.

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C

clumberman

Guitar Hero

I have had the same problem. Bose app advising that I need a Deezer Premium + account. What is a premium + account? I can only see Premium, Family and HiFi options on deezer site.

Thats a false message John. I had the same and I have Premium account. I deleted the Deezer music service on Soundtouch, recreated a Deezer service and that message went away, it connects into Deezer ok, but I cannot play any Deezer music, just sits ‘Loading’ until it times out. I can play Amazon and Radio channels in Soundtouch ok, the problem is the security authentication between Bose and Deezer.

K

kerry.lawrence

Roadie

Deezer when this will be rectified? We’ve not been able to play Deezer through our SoundTouch system since Saturday 03 October.

C

clumberman

Guitar Hero

Just chatted with Deezer Helpdesk, their dev team still working on issue, no predicted fix time as of now :( They will email me with any updates.

V

vanessa82

Guitar Hero

How low can this take? Older devices.... My bose soundtouch isn't that old. So are you going to give a discount to us customers?

A

Amanda.Brown

Roadie

Hello Community,

Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform.

We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.

We thank you for your understanding while we work with our partners to resolve these issues.

So will we be expecting a refund for a service we are not receiving through no fault of our own?

A

Amanda.Brown

Roadie

So will be receiving a refund?

J

Jody Roberto

Rising Star

A full week now without any Deezer SoundTouch service, Bose isn’t replying to any questions… As bad luck would have it, I assumed last week that Bose knew my Deezer annual subscription was expiring in a couple of days, so I immediately extended for another year. If I had known the truth, then I wouldn’t have done so.

Deezer has been really good service-wise, but this is lasting too long without enough information. Bose’s service is really bad.

We still don’t know whose fault this is - did Deezer or Bose forget about making sure the global security certificates were going to expire??? And more importantly no indication at all about how long the service is going to be down … frustrating and disappointing …

W

Wim M

Guitar Hero

Deezer takes our money for a (Premium, HiFi, Family) subscription service that suddenly stops working due to a GLOBAL security certificate expiration?!?
This can’t be the truth as it’s your task Deezer, to monitor e.g. such important certificates for expiry and inform your partners about needed certificate renewal actions before hand, so it does not disrupt the service payed by your customers.

I expect Deezer will not only fix this issue together with its partners but also takes some lessons learned here and offers some kind of compensation to paying customers.

Not sure if the problem lies with Deezer. On my iPhone it works without issue. Only not on my Bose appliances…But yeah, expiring certificate is something that should be monitored. Certainly if it is on a critical system…

M

mkocenda

Roadie

I hope this resolved quickly. What I don’t understand is why users have not been advised of the issue. I spent unnecessary time trouble shooting before I got to this. Hard to understand how this can happen in the first instance. Look forward to a quick resolution!

E

EricSMSO

Guitar Hero

At least Deezer gives us some information and we are aware that it is useless wasting time installing and configuring again and again. Bose nothing.

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Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform.

Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform.

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