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Security certificate issue on a number of devices

  • 4 October 2021
  • 85 replies
  • 5005 views

Userlevel 7
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Hello Community,

Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform.

 

We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.

We thank you for your understanding while we work with our partners to resolve these issues.

Anonymous 2 years ago

Hello everyone. According to information from Bose, the technicians have been working on the problem for several days. On October 8th or 9th the error should be fixed and everything should run as usual again by the beginning of next week at the latest.

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85 replies

Hello, I am trying to use an iPhone 4 to bring Deezer to a stereo system with a 30-pin dock. Sadly the certificate seems expired for this device (running iOS 7) and I am unable to connect in the Deezer application. 
 

Is there a solution to my problem ?

Best Regards

Userlevel 5
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Hi @buttyradio, thank you for reaching out.

I'd like to inform you that the Squeezebox should be functioning well since last Monday.

Please feel free to let us know if everything is okay on your end.

Thank you! Your developers fixed the problem and Squeezebox users are really happy.

Userlevel 7
Badge +5

Hi @buttyradio, thank you for reaching out.

I'd like to inform you that the Squeezebox should be functioning well since last Monday.

Please feel free to let us know if everything is okay on your end.

Userlevel 5
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Have you actually removed Squeezebox or mysqueezebox.com from the list of supported devices? A large number of users is having trouble and they are forced to move to Spotify. This really is a sad story.

Userlevel 7
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Hi @Alan.Ferrari sorry for the late answer.

Indeed Deezer doesn’t have a partnership with Jaguar, but depending on your device iOS or Android, you can use Apple Car or Android Auto.

Please check this article - here.

SEEMS DEEZER IS BEING REMOVED FROM MANY PLATFORMS NOW.

 

DEEZER PLEASE RESPOND BEFORE WE ALL CANCEL OUR SUBSCRIPTIONS 

So no Deezer for jaguar. Maybe use apple 

Hello,
I am since recently unable to login my Elipson wifi receiver to Deezer. I have been using this device until recently for High Quality listening ( premium plan).
I removed/reinstall the Android  app, reset/reinstall the device, changed my password, it still keeps saying “Invalid signature”. I can listen to online radios so the wifi connection is ok.
I can successfully login using the Deezer Android app using my new credentials, so I guess only the device can’t connect, probabbly due to this certificate issue not solved with Elipson.


Can you please quickly reach Elipson to solve this problem ?
Thanks.

Hi

Is this issue still unresolved. I'm getting an error for more than a week now, trying to log into my Onkyo TX-NR686. I get a message saying  “Your details are incorrect, please try again.” I'm able to login to the android app with the same credentials so it's not incorrect.

Thanks. 

My Phillips stopt working with Deezer, infinity loding screen 🤷🏼

Hi Deezer team. Adding a report that this issue is present on Sandman Doppler devices using Alexa. The Sandman team (Palo Alto Innovationhas said that this is an issue on Amazon’s end and there is nothing they can do. 

Userlevel 7
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Hey @Dan2 can you please confirm the Model of your Hisense TV?
Thanks

This is the screen I get when I log onto my Deezer app on my Hisense tv. So this is because of the security certificate issue? Have had this issue for over a week now

 

i just recieved a new Hisense smart TV and i get the same screen. tried to do an update but it says the latest version is installed

 

The problem with the first-generation Amazon Echo devices is ongoing too. On the brink of cancelling my sub as I need a music service that works.

While I agree and also want a music service that just works technically this is an Amazon failure in that Amazon has not kept the echo device up to date. If the echo is using OpenSSL then the fix for this was released back in 2016.

 

Over time if Amazon does not update the SSL library echo will break more and more

This is the screen I get when I log onto my Deezer app on my Hisense tv. So this is because of the security certificate issue? Have had this issue for over a week now

 



The limitation here is that tv2.deezer.com got a new SSL/TLS certificate which (is valid) but the SSL library used by Hisense is not trusting the certificate.

This is an issue with older versions of OpenSSL, more modern/recent versions of OpenSSL added flexibility around trusting certificates which have an expired root cert if another path is available which is what has happened here (the original post in this thread).

Deezer can help somewhat thou, as Deezer is using Letsencrypt for its SSL/TLS certificates and Letsencrypt anticipated this issue they added a feature to somewhat get around it. Deezer could request the cert from Letsencrypt passing on the argument to enable that feature which removes the expired root cert. It would then be up to Hisense to make sure you have the newer root cert on your TV (ISRG Root X1),  its possible it is already on your TV .


TLDR: OpenSSL is out of date on the TV (or speakers etc) so Deezer’s cert from Letsencrypt is not trusted, workarounds exist but are not being utilized.

Userlevel 7
Badge +10

I’m still having the same problem.  Deezer said I must speak to Google.

 

But the certificate is still saying it has expired.  I’m so tired and frustrated.  I’ve tried using a different browser but I still have the same problem. I’m still using Windows 7 and I’m streaming deezer on the web.  I’ve cleared all the cache settings I’ve allowed most of the settings on this website.  Still, when You play a song it stops at the end but does not continue then I have to go into the web to activate the web as if Deezer goes into a sleep mode.  The adverts also doesn’t show then all the music stops.  If i click on a song or an album it gives me an error message.  I’m not sure if this is related to the certificate issue or is it something on it’s own.  

hey Brumilda, very weird behaviour. What browser are you using? 

 

I’m still having the same problem.  Deezer said I must speak to Google.

 

But the certificate is still saying it has expired.  I’m so tired and frustrated.  I’ve tried using a different browser but I still have the same problem. I’m still using Windows 7 and I’m streaming deezer on the web.  I’ve cleared all the cache settings I’ve allowed most of the settings on this website.  Still, when You play a song it stops at the end but does not continue then I have to go into the web to activate the web as if Deezer goes into a sleep mode.  The adverts also doesn’t show then all the music stops.  If i click on a song or an album it gives me an error message.  I’m not sure if this is related to the certificate issue or is it something on it’s own.  

Do we have an ETA for this yet please?

2 months feels like an eternity when I'm unable to play my paid for music in the kitchen. I'm slowly going mad listening to the clock ticking and the oven fan whooshing. I miss my tunes whilst cooking.

 

Userlevel 7
Badge +10

I can't stream Deezer on Bose SoundTouch. I comply get the message that it's loading until it no longer is.

 

SoundTouch app/speakers are up to date.

 

Where is the fix with the security certificates?? Whether it's Deezer or one of it's partners this needs to be fixed. I subscribed to Deezer to stream to my Bose speakers and can't.

 

 

 

We are so sorry about this, it is still linked to the security certificate issue, but we are still working on it and pushing for a fix. Thank you for your patience. 

I can't stream Deezer on Bose SoundTouch. I comply get the message that it's loading until it no longer is.

 

SoundTouch app/speakers are up to date.

 

Where is the fix with the security certificates?? Whether it's Deezer or one of it's partners this needs to be fixed. I subscribed to Deezer to stream to my Bose speakers and can't.

 

 

 

Updated both apps and Sense software up to date, generally working but still seems to be some songs that will not transfer across to Fitbit. Seems to be recently released songs / albums that won’t transfer. Any ideas pls?

 

Also experiencing this problem.

Same here. 

Its working now 😀

Thank you!

Updated both apps and Sense software up to date, generally working but still seems to be some songs that will not transfer across to Fitbit. Seems to be recently released songs / albums that won’t transfer. Any ideas pls?

 

Also experiencing this problem.

Updated both apps and Sense software up to date, generally working but still seems to be some songs that will not transfer across to Fitbit. Seems to be recently released songs / albums that won’t transfer. Any ideas pls?

Working right now after update of my Fitbit. Thanks

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