Skip to main content
Rockstar
October 4, 2021
Sticky

Security certificate issue on a number of devices

  • October 4, 2021
  • 85 replies
  • 5824 views

Hello Community,

Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform.

 

We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.

We thank you for your understanding while we work with our partners to resolve these issues.

Pinned Reply By

Hello everyone. According to information from Bose, the technicians have been working on the problem for several days. On October 8th or 9th the error should be fixed and everything should run as usual again by the beginning of next week at the latest.

85 replies

October 7, 2021

Hello everyone. According to information from Bose, the technicians have been working on the problem for several days. On October 8th or 9th the error should be fixed and everything should run as usual again by the beginning of next week at the latest.

One Hit Wonder
October 8, 2021

Thanks dee_dirk. 

I have experience with security certificates as a DBA.  What I’m not quite understanding is who owns the certificates.  That grantee simply pays every two or three years, etc., for the renewal.  Usually the granting authority reveals the expiration way in advance. Perhaps this situation is more complex than what I described.

Roadie
October 8, 2021

Is there an update available for Amazon Echo 1st Gen devices?

Guitar Hero
October 8, 2021

Thanks dee_dirk. 

I have experience with security certificates as a DBA.  What I’m not quite understanding is who owns the certificates.  That grantee simply pays every two or three years, etc., for the renewal.  Usually the granting authority reveals the expiration way in advance. Perhaps this situation is more complex than what I described.

If you don’t have an accurate license management, CMDB or documentation you can get these nasty surprises. I hope they learn from it…

Guitar Hero
October 9, 2021

This is the screen I get when I log onto my Deezer app on my Hisense tv. So this is because of the security certificate issue? Have had this issue for over a week now

 

Jaime.Deezer
Community Manager
Community Manager
October 10, 2021

Hey @Robert KE I’ll check with our devs. I’ve sent them the screenshot and will let you know as soon as they come back to me.
Apologies for all the inconvenience :)

Rising Star
October 10, 2021

advice from Bose  fyi, hopefully they hit this date or better this time

 

"Bose is aware of a technical issue affecting Deezer and Radioplayer music services for the SoundTouch line of products. We are working as quickly as we can to develop a firmware update to address the issue and anticipate having the solution ready by October 15, 2021.

We understand this issue impacts we sincerely apologize for this inconvenience. We appreciate your patience and understanding while we work quickly to deliver a resolution.

Guitar Hero
October 11, 2021

Quick update. I got a system update on my Hisense tv and once I updated the software, Deezer is now working. Thanks all.

For the other devices, perhaps check to see if there is an update. 

Roadie
October 11, 2021

Hello Community,

Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform.

 

We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.

We thank you for your understanding while we work with our partners to resolve these issues.

Can someone tell me what the issue with no being able to use deezer on my fitbit anymore?! Its been a week and its driving me nuts!!

Roadie
October 12, 2021

Hi, I to am experiencing this issue.  Are Deezer looking at compensation to customers who arent able to use the service whilst still paying for the service?..comments please......