Hello Community,
We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.
We thank you for your understanding while we work with our partners to resolve these issues.
In the Fitbit Community, a moderator wrote that the problem was known and a solution was being sought. Unfortunately, it's not really clear whether Fitbit needs to adjust something or Deezer needs to reopen something.
The problem with the first-generation Amazon Echo devices is ongoing too. On the brink of cancelling my sub as I need a music service that works.
Problem with Sonos (S1) still ongoing. Cannot stream from Deezer “too much activity” everything else on Sonos works fine!
I don't know if the problem is deezer or Fitbit but I will not continue my subscription. The reason of acquiring deezer was having offline music in my runs with Fitbit Sense
Deezer takes our money for a (Premium, HiFi, Family) subscription service that suddenly stops working due to a GLOBAL security certificate expiration?!?
This can’t be the truth as it’s your task Deezer, to monitor e.g. such important certificates for expiry and inform your partners about needed certificate renewal actions before hand, so it does not disrupt the service payed by your customers.
I expect Deezer will not only fix this issue together with its partners but also takes some lessons learned here and offers some kind of compensation to paying customers.
Not sure if the problem lies with Deezer. On my iPhone it works without issue. Only not on my Bose appliances…But yeah, expiring certificate is something that should be monitored. Certainly if it is on a critical system…
Actually, i am having issues with my fitbit versa. I have done all troubleshooting with fitbit including a full factory reset and re install of both fitbit and deezer apps. But it still would not synch. I am an iphone user.
Deezer takes our money for a (Premium, HiFi, Family) subscription service that suddenly stops working due to a GLOBAL security certificate expiration?!?
This can’t be the truth as it’s your task Deezer, to monitor e.g. such important certificates for expiry and inform your partners about needed certificate renewal actions before hand, so it does not disrupt the service payed by your customers.
I expect Deezer will not only fix this issue together with its partners but also takes some lessons learned here and offers some kind of compensation to paying customers.
Not sure if the problem lies with Deezer. On my iPhone it works without issue. Only not on my Bose appliances…But yeah, expiring certificate is something that should be monitored. Certainly if it is on a critical system…
Actually, i am having issues with my fitbit versa. I have done all troubleshooting with fitbit including a full factory reset and re install of both fitbit and deezer apps. But it still would not synch. I am an iphone user.
That user says that it works on his iPhone standalone, but it doesn't mean his fitbit synced with the iPhone. The problem is located in certificates for additional devices... In the fitbit community they have said that fitbit is working on the solution. But the problem is here for more than one month
We do understand that it has been a month and that some devices still aren’t working.
We have contacted all partners and each of them have to work too in updating this global security certificate.
It is frustrating for you as users and for us as community managers and we would love to have better news for all the affected users.
We appreciate your patience and hopefully this will be completely fix soon.
Hi,
I also have a problem with the Samsung TV-app. Login and showing my music is OK, but when I want to play music I got the message: "An error has occured!"and the music don't start. I am using a Samsung UE55F6340 (2014).
On my MOTO-phone everything is working normally.
Is this also a certificate problem?
It's working on my fitbit now. I had to update both fitbit and deezer apps and restart my fitbit. My music transferred over quickly.
Working right now after update of my Fitbit. Thanks
Updated both apps and Sense software up to date, generally working but still seems to be some songs that will not transfer across to Fitbit. Seems to be recently released songs / albums that won’t transfer. Any ideas pls?
Updated both apps and Sense software up to date, generally working but still seems to be some songs that will not transfer across to Fitbit. Seems to be recently released songs / albums that won’t transfer. Any ideas pls?
Also experiencing this problem.
Its working now 
Thank you!
Updated both apps and Sense software up to date, generally working but still seems to be some songs that will not transfer across to Fitbit. Seems to be recently released songs / albums that won’t transfer. Any ideas pls?
Also experiencing this problem.
Same here.
I can't stream Deezer on Bose SoundTouch. I comply get the message that it's loading until it no longer is.
SoundTouch app/speakers are up to date.
Where is the fix with the security certificates?? Whether it's Deezer or one of it's partners this needs to be fixed. I subscribed to Deezer to stream to my Bose speakers and can't.
I can't stream Deezer on Bose SoundTouch. I comply get the message that it's loading until it no longer is.
SoundTouch app/speakers are up to date.
Where is the fix with the security certificates?? Whether it's Deezer or one of it's partners this needs to be fixed. I subscribed to Deezer to stream to my Bose speakers and can't.
We are so sorry about this, it is still linked to the security certificate issue, but we are still working on it and pushing for a fix. Thank you for your patience.
Do we have an ETA for this yet please?
2 months feels like an eternity when I'm unable to play my paid for music in the kitchen. I'm slowly going mad listening to the clock ticking and the oven fan whooshing. I miss my tunes whilst cooking.
I’m still having the same problem. Deezer said I must speak to Google.
But the certificate is still saying it has expired. I’m so tired and frustrated. I’ve tried using a different browser but I still have the same problem. I’m still using Windows 7 and I’m streaming deezer on the web. I’ve cleared all the cache settings I’ve allowed most of the settings on this website. Still, when You play a song it stops at the end but does not continue then I have to go into the web to activate the web as if Deezer goes into a sleep mode. The adverts also doesn’t show then all the music stops. If i click on a song or an album it gives me an error message. I’m not sure if this is related to the certificate issue or is it something on it’s own.
I’m still having the same problem. Deezer said I must speak to Google.
But the certificate is still saying it has expired. I’m so tired and frustrated. I’ve tried using a different browser but I still have the same problem. I’m still using Windows 7 and I’m streaming deezer on the web. I’ve cleared all the cache settings I’ve allowed most of the settings on this website. Still, when You play a song it stops at the end but does not continue then I have to go into the web to activate the web as if Deezer goes into a sleep mode. The adverts also doesn’t show then all the music stops. If i click on a song or an album it gives me an error message. I’m not sure if this is related to the certificate issue or is it something on it’s own.
hey Brumilda, very weird behaviour. What browser are you using?
This is the screen I get when I log onto my Deezer app on my Hisense tv. So this is because of the security certificate issue? Have had this issue for over a week now
The limitation here is that tv2.deezer.com got a new SSL/TLS certificate which (is valid) but the SSL library used by Hisense is not trusting the certificate.
This is an issue with older versions of OpenSSL, more modern/recent versions of OpenSSL added flexibility around trusting certificates which have an expired root cert if another path is available which is what has happened here (the original post in this thread).
Deezer can help somewhat thou, as Deezer is using Letsencrypt for its SSL/TLS certificates and Letsencrypt anticipated this issue they added a feature to somewhat get around it. Deezer could request the cert from Letsencrypt passing on the argument to enable that feature which removes the expired root cert. It would then be up to Hisense to make sure you have the newer root cert on your TV (ISRG Root X1), its possible it is already on your TV .
TLDR: OpenSSL is out of date on the TV (or speakers etc) so Deezer’s cert from Letsencrypt is not trusted, workarounds exist but are not being utilized.
The problem with the first-generation Amazon Echo devices is ongoing too. On the brink of cancelling my sub as I need a music service that works.
While I agree and also want a music service that just works technically this is an Amazon failure in that Amazon has not kept the echo device up to date. If the echo is using OpenSSL then the fix for this was released back in 2016.
Over time if Amazon does not update the SSL library echo will break more and more
This is the screen I get when I log onto my Deezer app on my Hisense tv. So this is because of the security certificate issue? Have had this issue for over a week now
i just recieved a new Hisense smart TV and i get the same screen. tried to do an update but it says the latest version is installed
Hey
Thanks
Hi Deezer team. Adding a report that this issue is present on Sandman Doppler devices using Alexa. The Sandman team (Palo Alto Innovation) has said that this is an issue on Amazon’s end and there is nothing they can do.
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