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Rockstar
October 4, 2021
Sticky

Security certificate issue on a number of devices

  • October 4, 2021
  • 85 replies
  • 5824 views

Hello Community,

Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform.

 

We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.

We thank you for your understanding while we work with our partners to resolve these issues.

Pinned Reply By

Hello everyone. According to information from Bose, the technicians have been working on the problem for several days. On October 8th or 9th the error should be fixed and everything should run as usual again by the beginning of next week at the latest.

85 replies

Roadie
October 12, 2021

Back working in the UK now after Bose update, finally 

Roadie
October 12, 2021

Has this been resolved for the Fitbit Sense yet?  Been trying for the last few days to sync music to my Fitbit Sense.  Fitbit App says that it is connected and playlists have been selected but, there is no device or music on the actual Fitbit Sense.  When is this expected to be resolved?

Roadie
October 14, 2021

Hi, Deezer still not working on my Philips smart tv. It only shows loading page. When the problem will be resolved?

Guitar Hero
October 14, 2021

It is still not working on my fitbit sense

Any idea how long it will take?

Jaime.Deezer
Community Manager
Community Manager
October 15, 2021

Latest update is that it is working in Bose after the latest firmware update.
Users also reported that it is working in Phillips TV app @bobliq  (please let me know).
It is taking longer with other devices such as Fitbit @Lindager but we are getting there. However we don’t have an ETA for the fix yet.
Thanks for your patience :pray_tone1:

Roadie
October 15, 2021

Is this issue affecting the early-generation Amazon Echo, as that still isn’t working, yet I’m seeing no updates posted here on those devices? I was told in another friend that the expired certificates were the problem.

Roadie
October 17, 2021

@Jaime. unfortunetly, but it is still not working. It only shows loading page
My TV: 50PUS6523/12 with last firmware.

Roadie
October 17, 2021

@Jaime. it is not working on my phillips tv either. Just checked for updates and there are none.

TV is 55PUS6704/12.

Guitar Hero
October 17, 2021

Still can't get Deezer to work on my Fitbit Sense!!! Disappointed is an understatement!!! I'm now cancelling Deezer!! I've been using Spotify over the last few days and I have to say, absolutely amazing and blown away with their library of music! Half the stuff on Spotify isn't on Deezer! I think Spotify is that good, just ordered the Spotify mighty, which is a tiny clip on player that allows you to listen to Spotify offline when running, without your phone! Fitbit and Deezer should be ashamed, given these connectivity issues that appear to go back many months and still not resolved!!!!

Jaime.Deezer
Community Manager
Community Manager
October 17, 2021

@bazac yes it is affecting those as well.
I am sorry about that :disappointed: