This problems occurs everytime I am listening to Deezer in my car on my iPhone) and my wife is doing the same in hers (on her Android phone).
i have read that this was a bug solved in the past but we are still suffering from it.
What shall we do?
thanks for anyone’s help.
Domenico
Best answer by LeonĂdia.Deezer
View original
+5
Hi
The error message you are receiving, is a security procedure when system detects suspicious activity, like streaming in two devices at the same time.
Checking your account, I notice that you have a Premium account, meaning that you can only use it in on device at time. If you and your wife use the same account, one of you will keep receiving this alert message.
Anyway to prevent any further issue in case you have separate Deezer accounts, I have unlinked programs and devices from your account to eliminate any unwanted devices and closed all open sessions on your account.
In order to enhance security on your Deezer account I suggest that you update your mailbox password.
Once it's done, please reset your Deezer account password here
Choose a password with at least 12 characters including a capital letter, a number and a special character.
Always use your email and password to access our app, avoiding linking your account to Facebook or Google.
To secure all your online accounts, I advise you to regularly scan your systems for malicious software (fishing!);
Avoid using the same email and password combination for all online services;Â
Use your email address and password as login in the app; Scan your device for possible virus and avoid using your Deezer on the devices or PCs of friends and family, they may contain viruses and have access to your data.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
