I use desktop Deezer. After playing one song Deezer stops making any sound but next song is still playing. You can just start song, it’s ok, skip to the end, make next song start and then full mute - no sound no nothing but song ‘plays’. any ideas? tried restarts nothing helps. win10.
Best answer by Leonídia.Deezer
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+5
Hi
As you mention you are using the Windows Desktop App. Please make sure that your Windows System is up to date, antivirus software is not blocking/limiting Deezer in any way, the energy saving option for Deezer is deactivated and Deezer is installed in the default location (not moved manually).
Then please uninstall the Deezer App, delete temp files (Windows Button -> Search “Delete Temporary Files” -> Remove files), reinstall the app and check if the situation is resolved.
If the procedure performed does not solve your problem, provide me with the following details:
-Windows version and build ID (Settings -> System -> About -> Windows specifications)
-Screenshot of energy saving options (Settings -> System -> Battery)
-Check which Deezer Version is installed
-Antivirus software you are using
-Audio and graphic adapter driver dates and adapter names
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