include

Other devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

  • 423 Topics
  • 4,877 Replies

423 Topics

A
Lover
awsteenohLover
posted in Other devices

Error when trying to select music on phone to be played by desktop app (please read thoroughly before "solving")

Can’t control Deezer desktop from phone. It’s not like I gave my password to someone else and they’re not authorized. These are both my devices and I am using the phone to control the desktop app so I’m not even tying to play two different songs via the same account or something like that. Please adjust the license sensitivity so this app can actually work as intended. Tried updating the app on my phone and it just did a different non-functional thing. Can you guys fix this please? I thought this was a feature but I have rarely been able to get it to work properly.I’m not trying to play music on the desktop and phone app at the same time.I am trying to select a song from the iOS app to be played on my desktop app which is on the same wifi and is connected to my speakers. To explain it another way, I am using the phone as a “remote”. Again, not trying to play two songs at the same time or something like that. And Deezer is only on two of my devices so that’s also not the issue.

1
Noam Asulin
Deezer Legend
4 months ago
K
Tiny Dancer
kalebTiny Dancer
posted in Other devices

[BUG] Playlists made on Deezer Desktop are unable to be downloaded on WearOS.

(I am not aware of how to report bugs any other way.)Explained pretty well by title but I’ll go into more detail.Basically earlyer today I was trying to make a cutdown version of my favorites which is 500+ tracks long so I made a smaller version using the desktop app so I didnt have to download the full 500+ songs but when I tried to download it. It would just start and stop instantly with no download so I tried again several times and it still didn’t work so I made a playlist on the mobile app and that downloaded to my watch first try.Please Fix.

1
Jaime.
Community Manager
30 days ago
V
Runaway Baby
Vladi TóthRunaway Baby
posted in Other devices

Samsung TV "Problem detected with this stream, please try again later"

I recently bought a Samsung TV and installed the Deezer App. Today, suddenly, it stopped working completely.Every song I want to play is followed by the “Problem detected with this stream; please try again later” prompt. Nothing helped: restarting the TV, disconnecting the internet, logging out of the App, reinstalling the App, neither the combination.I am quite disappointed. I pay for music, not for skipping the random error prompts.  Any suggestions how to make the music play?

1
Jaime.
Community Manager
30 days ago
N
Runaway Baby
Nicolas SouzaRunaway Baby
posted in Other devices

Again! Every month! Deezer not connecting on Musiccast... Receiver TSR-700/RX-V6A

Hello, Deezer not connecting on Musiccast.Again. It is a routine. Every  month it disconnects.I have tried to: delete/install both Deezer and Musiccast. Changed  my password. AgainStill receiving error: Access Error: “Unable to Register Your System”Anyone else experiencing this as routine? I believe I will sell my AV receiver and change to provider.Please, Help! Thank you!

1
Leonídia.Deezer
Community Manager
26 days ago
F
Tiny Dancer
francescogiordanoTiny Dancer
asked in Other devices

Deezer Connect - Yamaha R-N803

Hello,Is Deezer connect compatible with a Yamaha R-N803 amplifier?I am able to cast  Deezer music with Yamaha app. FYI, my amplifier works with Spotify Connect.

1
Leonídia.Deezer
Community Manager
2 months ago
M
Runaway Baby
MekozRunaway Baby
posted in Other devices

Deezer Desktop App bug?

Every time i launch the desktop app now it starts in the lowest quality even though hi fidelity is selected. I have to re-toggle the switch for it to work. Im using the latest version after a reinstall and the problem still persits. Windows 10.

1
Leonídia.Deezer
Community Manager
26 days ago
D
Tiny Dancer
docdsnTiny Dancer
asked in Other devices

Problem On Xbox

When I log into my Deezer account on Xbox it has this weird glitch so that all my playlists are gone and my favourites aren’t correct. I’ve deleted and reinstalled, log in and out, restart console, everything none of it works. I have multiple profiles and none of them are correct.

1
archaic_email
Tiny Dancer
2 months ago
C
Lover
Captain_Eric1Lover
posted in Other devices

MP3's not all upload on Deezer Web Player on Windows PC

I’ve done uploads of my MP3’s before. But now it isn’t working, not consistently.I’ve read and followed the steps on the Deezer help page.Some uploaded ok, (say 10) and the others, maybe 20 haven’t. And it is slow to upload the one’s that did work.What should I do?

1
Nina Nebo
Deezer Legend
4 months ago
A
Lover
AkadengdengLover
posted in Other devices

communication on bugs and issues

Why are all the threads regarding errors closed for comments? Those issues are clearly not solved yet.I really really want to use Deezer instead of other services, but the frustrations are getting too big and frequent.Especially because those are the same bugs that were there when I started using Deezer a few years ago.And extra frustrating is the lack of communication and transparency on the matter so we don’t even know if someone is working on those bugs. Instead we get an unneeded update on the one thing that was solid and functional, the UI. I’m not talking and don’t care about how it looks or the logo, just the decision to focus your resources on that instead of much more necessary stuff).And now there’s an increase in price for the already expensive program that feels like a Beta…I already cancelled my subscription, but I’m willing to come back when someone even tells us that they’re working on fixing those crippling bugs.PLEASE inform us on this.I went all the way this time to t

1
Leonídia.Deezer
Community Manager
3 months ago
M
Tiny Dancer
marko012Tiny Dancer
asked in Other devices

Deezer connect on Tizen

When will Deezer connect option on Samsung TVs with Tizen be available? Thank you.

1
Leonídia.Deezer
Community Manager
4 months ago
Barendrecht
Lover
Barendrecht
posted in Other devices

hifi on windows/ unanswered question ❓

Hi,https://en.deezercommunity.com/android-47/am-i-paying-for-flac-quality-on-android-if-there-is-no-hifi-bit-perfect-available-76677This topic was closed, but last message from Deezer was "will share it internally and let you know!". can you please let us know the answer?kind Regards, Barendrecht

1
Leonídia.Deezer
Community Manager
4 months ago
C
Tiny Dancer
Christopher RussellTiny Dancer
posted in Other devices

Windows Desktop App Crashes when moving the window between monitors

If I attempt to move the Deezer desktop app between different displays connected to a Windows 11 PC the application exits immediately requiring me to restart it.

1
Leonídia.Deezer
Community Manager
4 months ago
Z
Tiny Dancer
Zayuh JavonTiny Dancer
posted in Other devices

Music that is not mine under my artist

Music that is not mine under my artist

1
awesomemac
Deezer Legend
4 months ago
M
Runaway Baby
megereniRunaway Baby
posted in Other devices

"An error occurred, please try again later" desktop.

On desktop Chrome, Safari and the desktop app, whenever I try and play any song I am presented with this message. I have tried things recommended on this sit such as reinstalling the app, logging out and back in, clearing cache, correcting date and time etc etc.Doesn’t work on either Windows 11 or MacOS- have tried both.Mobile app works fine so I am really confused.I haven’t been able to use deezer on my desktop for months now and it’s really annoying.Any suggestions I haven’t already tried out?

1
Leonídia.Deezer
Community Manager
3 months ago
L
Runaway Baby
lia.zsRunaway Baby
asked in Other devices

how to add device

I downloaded the songs and I want to listen offline but it keeps saying "account is linked to 0 other devices. deezer premium is not available on this device "  what do I do?

1
Nina Nebo
Deezer Legend
1 month ago
N
Runaway Baby
Nicolas SouzaRunaway Baby
asked in Other devices

Yamaha Musiccast - Access Error: “Unable to Register Your System” - Receiver TSR-700

Hello, Deezer not connecting on Musiccast.I have tried to: delete/install both Deezer and Musiccast. Changed  my password.Still receiving error above.Anyone else experiencing this? Thank you!

1
Leonídia.Deezer
Community Manager
2 months ago
Noam Asulin
Deezer Legend
Noam AsulinBezi since 2017
posted in Other devices

DeeQuickly - Smart playlists launcher for Deezer (Windows only )

Hello everyone .One of the things I have noticed while using Deezer in the last 6 years is the fact not much third party tools to extend the using of Deezer are available . Spotify , as the most popular Music streaming service out there has a lot third party apps .​ So I decided to try and create one by myself .It is not anything fancy but I do think you can benefit from it .​ DeeQuickly gives the user fast access to deezer smart playlists : Monday Discovery Inspired by (x5) Anual top Friday releases Top of the month ​ While I tested the app as much as I could, I'll be happy if you send me some feedback (Email address is available in the readme file on github)​ The link below is for the exe file(Don't you worry , it's not a virus hehe ) . All you have to do is downloading it and run it ,exehttps://github.com/NoamAS/DeeQuickly/blob/main/DeeQuicklyv1.exereadmehttps://github.com/NoamAS/DeeQuickly/blob/main/README.md​ The readme file includes instructions of use .Once you choose yo

0
Noam Asulin
Deezer Legend
1 year ago
O
Runaway Baby
okievit
posted in Other devices

Default sound quality on B&O

I neither see any options in the B&O app to change the sound quality to FLAC on my B&O speaker, nor do I see what sound quality it usesDoes the built-in Deezer app in the B&O speaker use FLAC by default, or do I need to turn it on somewhere? Would also be interested to know where I can see what sound quality is being used.Btw, I do have a Deezer Premium subscription.

0
O
Runaway Baby
5 months ago
P
Runaway Baby
PlankyRunaway Baby
posted in Other devices

The deezer desktop app volume seems to be hitting a wall, like having volume normalize on, unlike the web

In the video, the obs audio mixer shows that the desktop app volume isn’t going past a certain point unlike the web version and both of them have the same volume. I have reinstalled it from both the Microsoft store and from the website.Is there a way to uncap the volume for the desktop app?Thanks in advance

0
P
Runaway Baby
1 year ago
J
Runaway Baby
jakkuzRunaway Baby
posted in Other devices

Wear OS 3 and above (TicWatch 5 Pro)

Apps connects with phone without problem and then does nothing, sometimes shows played on phone track but while trying to interact with it, like hitting next song or like it, brings ‘pair  new device’ window - but it doesn't list phone mac address.

0
J
Runaway Baby
4 months ago
J
Runaway Baby
JaapdeezerRunaway Baby
posted in Other devices

Deezer windows app on bluetooth, and browser and other souds over speakers laptop.

Is it possible to listen to the sound of the Windows Deezer app over Bluetooth and the other sounds over the speakers of the laptop? With Tidal you can simply set this in the app.

0
J
Runaway Baby
6 months ago
A
Runaway Baby
Amir SolRunaway Baby
asked in Other devices

Deezer Offline doesn't work in Mac!

I have downloaded my favourite tracks on my mac but when I don’t have net connection it cannot play them. So basically offline playing in Mac doesn’t work!Any idea to solve that? Is it a deezer problem?

0
A
Runaway Baby
1 day ago
A
Runaway Baby
andresdelnortehRunaway Baby
posted in Other devices

Anyone having issues with Yamaha musiccast?

I'm deciding between an Onkyo and Yamaha receiver and the streaming interface may be the deciding factor. It sounds like maybe MusicCast is glitchy or not functional? Curious what people think. 

0
A
Runaway Baby
1 year ago
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