Deezer not working on Fitbit: unexpected error occurred

Hi @Helmick.Melissa 

Try un linking the Deezer account under your fitbit app.  Also uninstall the app from the watch, then restart it.

Then re-install the Deezer app, then under the fitbit app re-link the two accounts together and try and sync a playlist.

Hi all

I’m new to having Deezer and a Fitbit. 
How do I sync the Deezer to my Fitbit? When I go into Fitbit app and media , I click on Deezer and sync but nothing happens on the app!

can anyone tell me what I’m doing wrong 

thank you :) 

@Rob Igo  Your service is needed 😀

Hi @Wease25 

have a read of both these articles below:-

Fitbit get Started - https://support.deezer.com/hc/en-gb/articles/360000571689

and use Use Deezer on Fitbit - https://en.deezercommunity.com/your-account-and-subscription-5/fitbit-downloading-removing-and-listening-to-music-9067

Let us know in more detail at what point you’re getting stuck/it’s not working :)

Hi, 

I have WiFi connected to Fitbit and have tried force

sync when I look at my Fitbit it says sync in process but is still on 0%
when I go into My Fitbit app it says an error has occurred so can’t even see the music I have added ,or think I’ve added. 
 

Hi @Wease25 

OK my advise is to start again, so do this (in this order):-

• in the fitbit app unlink your Deezer account
• in the fitbit app under the apps section for your watch, uninstall
• restart your watch (under settings on the watch)
• restart your phone
• in the fitbit app under the app section for your watch, re-install Deezer app on watch
• re-link to your Deezer account
• choose just 1 of your playlists to sync (just 1 for now to see if it works)
• force sync

Let us know how you get on :) 

Great thank you , I will give that a go :)

Let us know if it worked for you . 

How do I relink my Deezer account once it’s reinstalled?

Was there ever a fix to this? I am having this problem now! Just bought a versa 3 and cannot get it to connect. I have tried everything. Been working on it for about 9 hrs today!! Please get it fixed. The watch will have to be returned otherwise.