One Hit Wonder

Answered

Deezer not working on Fitbit: unexpected error occurred

Forum|Forum|6 years ago
October 27, 2019
124 replies
5261 views

I have a Samsung Galaxy Note 8 and i just purchased a Fitbit Versa 2. I have tried for 2 days straight to get Deezer to work on the watch with no luck.

I get to the point twhere i type the activation code from the Deezer app onto my Versa and then it says “Link accounts” - every time i do this I get a message “Uh oh, unexpected error occurred”.

Can someone please help!!

Best answer by Karl Cross

Hey @Karl Cross

Thanks for reporting it, @Rob Igo told us too. We're aware of the issue and our devs are investigating this at the moment. Please bear with us and keep updated here :v_tone2:

Hi. This seems to be working as of this afternoon. I'm not sure if the Devs corrected it,.or it sorted itself. Either way. Thanks for the support 😊

Show previous replies

N

Najki77

Roadie

I have the same problem with my brand new Fitbit Versa 2 bought today together with my Deezer Premium account. Fitbit firmware 35.70.721.

Please look into this immediately.

Rob Igo

The OG

Hi @Najki77

please make sure your fitbit has the latest firmware (update) on there.

If that doesn’t work, unlink your deezer account (if it’s linked), remove the Deezer app from the watch, restart the watch (and your phone), and then re-install Deezer app on the watch and try again.

Let us know how you get on :)

I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)

D

Disalvohair

Roadie

I’m have the same issue as @Najki77 pleae help

J

jardinho91

Roadie

I am also having the same issues as above. I'm past the code verification and my fitbit versa 2 when I click Deezer asks me to "go to media settings in the fitbit mobile app to add music". When I do this and click Deezer on the app I get the "uh oh, can't connect to server". Because my account is linked I also can't unlink it to try the above suggestions. I've reset the fitbit and my phone, uninstalled and reinstalled the app but I'm still getting the message. Can anyone help please.

Rudi

Ultimate Superstar

Hi there @jardinho91 @Disalvohair

Thank you for reaching out and reporting this. I believe it's affecting different Fitbit models. Could you please confirm if you have any firmware updates available?

J

jardinho91

Roadie

Thanks for the response. The fitbit wasn't showing that it needed a software update however I did a full reset and now it is working.

Pia.Deezer

Ultimate Superstar

@jardinho91 we are glad to hear it is working now :slight_smile: well done

K

Kristi Clark

Roadie

I have tried all day to connect my versa to my deezer. I enter the code my watch gives me, the code will not go away even if I go back, online has said its been activated and then said there is an error.

K

Kristi Clark

Roadie

I'm having the exact same problem, I did a firmware update this morning with no luck.

K

Kevin Deezer

Rockstar

Hello @Kristi Clark, sorry about that. Have you tried this: unlink your deezer account (if it’s linked), remove the Deezer app from the watch, restart the watch (and your phone), and then re-install Deezer app on the watch and try again.

Let me know :slight_smile:

https://www.deezer.com/en/profile/3421485864

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