Deezer not working on Fitbit: unexpected error occurred

I'm having the same issue. UH OH, UNEXPECTED ERROR after I click pair device. I've tried restarting my versa, restarting my phone, deleting the app on both, signing out and back in. I have deezer premium which works if I play it on my phone. I dunno what else to do and I've lost patience with it completely. I feel I've been restarting my devices all day and got nowhere. Any other tips please ? 

I've also updated the settings and the firmware is up to date. I've tried unlinking as per the last advice give . 

Hey @TheoNancy82 

Sorry to hear that. I'll need app and device versions to forward this on.

In the meantime, @Rob Igo do you have any insights to offer our friend here?

Hi @TheoNancy82 

Very weird I've not heard of this particular problem and I'm sorry to hear how frustrating this is for you. It sound like you light have a faulty Fitbit, I'd contact there support (my wife had a faulty Fitbit and she had a replacement within days)

If you get a new one please give us an update on how you get on.

I now have this issue on the new Versa 3 using a OnePlus 7 Pro phone. I've got so far but the watch is saying no music. If I go into the Fitbit app on my phone Deezer/ manage settings to add music as it says, I get an error saying "uh oh, there was a problem reaching the server, please try again later" . I've been trying for hours. I've deleted apps, reinstalled them, reset devices.. no luck. 

Hi @Karl Cross 

I have the same problem this morning, I will report this asap and update you when I know more.

Hey @Karl Cross 

Thanks for reporting it, @Rob Igo told us too. We're aware of the issue and our devs are investigating this at the moment. Please bear with us and keep updated here 

We've tackled it as it was being caused by something unrelated @Karl Cross please keep us posted if anything changes and once more, thank you for your contribution!

I got my Versa 2 last week.  Paid the Deezer Premium, and started creating a play list right away (ps, love the app).  However, I cannot get my Versa to download the music from my IPhone X.  I select the wi-fi  app, force sync, it says it is connecting, show download and 0% then goes a way.  I have watched you tube, read a very unhelpful FITbit thread in the community, reached out to Fitbit directly, and nada.  Still an issue.  This is my last ditch effort before I cancel and return.  Nothing on Deezer, but no Fitbit, no need for premium services IMO.  See screen shot that it auto goes to after getting brief download screen