I have Fitbit versa 2 

:)

I just received a new Fitbit sense and have been unable to get deezer to work. I do have a premium account and have connected my deezer account to the watch. When I go in the fitbit app I get Uh oh. There was a problem reaching the server. Try again.

I have been unable to figure out how to get deezer to work on the app for a few hours I have tried resetting the watch, and uninstalling and reinstalling the app.

 @Rob Igo 

Hi Rob, please can you tell me how to unlink Deezer from my Fitbit device? 

I have a Versa 3 and I’m getting the ‘uh oh’ problem, however deleting and re-installing the app isn’t fixing the issue. I’ve tried deleting the fitbit app, the deezer app, logging out of fitbit, restarting, logging out of deezer on my phone but nothing works. Hoping there is a way to unlink Deezer from Fitbit so maybe I have a chance to enter a code in again and see if that works?

Thanks!

Following - I'm having the same issue with my Verse 3. 

Same issue here , also had issues with google assistant, I created a new Fitbit account which fixed the Google assistant issue but not Deezer

Hi @Ric Scott 

I no longer have a Fitbit so that step of the process may no longer be relevant. I think there is a problem with Deezer and Fitbit not syncing as it's also being reported on the Fitbit forums. I know this issue has been flagged by a moderator and reported to the technical team at Deezer. 

Hey @Ric Scott @Bnova13 @JP Clark 

Thanks a lot for reporting this and for your patience. @Rob Igo informed me about this over on Friday, and our devs are already investigating it. Please hang in there, and in the meantime, keep us posted!

I have already returned my fitbit and cancelled my deezer subscription, I don’t think its acceptable to not work for the price tag when there are countless other options out there that don’t run into these problems. This seems to happen often and is poor tech and software dev.

Subscribed to this thread…

I’m having the same issue with my new Fitbit Sense. Getting the message “Uh Oh! There was a problem reaching the server. Please try again later.” This has been occurring since last week Wednesday.

Same problem here. No comunication with server...

Hi @JP Clark 

Sorry to hear that. We're working on sorting this out.

Hey @danjschu 

Good shout for subscribing. Thank you for reporting it. I'll update this topic once we've made progress.

In the meantime, please keep me posted as well 

Same issues as other people, shame as I like my Fitbit but disappointed I can’t get Deezer to work properly on the watch 

Thanks for reporting it @Wease25 we're full-on working on this, which also affects other devices. Please hang in there and keep in touch with us, so that you're up-to-date with our progress 

Hi @Rudi -- Just an update on my end. I’m able to open Deezer in the Fitbit app now, but functionality seems to be limited. And, I still get that dreaded “server unavailable” message. Previously, that message would display and not let me into the Deezer app at all. Now I can get into the app, but that message still pops up pretty frequently while I’m in the app.

I’ve also noticed that I don’t see the playlists I was able to add to my Sense when I select “Add Music”. So, I’m not able to remove them. Also, the three dots in the upper right corner of the Deezer app don’t do anything. When I tap them, I am sent back to the Media section of the Fitbit app.

Any updates on the Deezer side? I still have a case opened with Fitbit, but no updates from them in a week. I reached out to them earlier today and was told they would send an email update soon.

BTW...I do have a Deezer support ticket opened (5793487). That has a lot more detail on my initial issue, if that helps.

Hey @danjschu 

Thanks for the reports. Your support ticket is actually grouped with others, so we've got all the details we need at the moment. Unfortunately, this issue is affecting other integrations which use our public API, so not only Fitbit's.

At the moment you may notice some differences in the access you have, as you mentioned above, and that's why our teams our working on getting this sorted from our side. Please hang in there and keep me posted if you notice anything.

In the meantime, have a great weekend!

Hi!

I'm having the same issue. I'm just posting this to get an update once it's solved. Thanks.

Same problem to me...No communication with server..Already solved this issue?

Same issue. Server unavailable msg when i try to access deezer via fitbit app. I have the ionic. Have wasted a LOT of time on this today!!

I am cancelling my deezer subscription. WHY WOULD YOU SAY ALMOST A YEAR AGO THAT YOU WILL FIX IT IF YOU ARE NOT PLANNING TO?! The only reason why I even subscribe to Deezer was for fitbit integration which doesn't work. 

Just got new fitbit. Subscribed to deezer premium so I can listen to music while running. Put the activation code in so I can pair but keeps coming up with server error message. Please confirm this is an issue from your end and is in the process of being resolved as I am getting frustrated trying to pair my devices. Turning both my phone and fitbit off a numerous of times and thinking I'm doing something wrong. TIA. 

Try contacting via this link @Vickylking 

Also worth asking if you can try it on another phone, just in case it's not a general problem.

I'm having the same issue, looks like there was never really a fix. Time to pick up a Garmin and go back to Spotify. 

I'm really sorry, on behalf of Deezer, for the inconvenience you've been experiencing @J Oakley @valenzine and all. We're working on sorting the situation out