Deezer not working on Fitbit: unexpected error occurred

Hi @Wease25 

Once you’d uninstalled everything follow the instructions on the links I posted earlier (Getting started etc. ) this should help.

Let us know how you get on 

My deezer and fitbit will not communicate at all. Every time I try to an error message appears. This is the only reason I bought a fitbit. I have tried everything and all the steps. Please help. I've been trying for 2 days!

Hi @tracyk 

Have you tried uninstalling (as per my instructions above)?  Once you’ve uninstalled/unlinked, please follow the links I posted above “Getting Started with Fitbit”.

If it doesn’t work, please let me know at what stage with as much information (even screen shots) you’re stuck :) 

Good luck and keep us posted :) 

Hi Rob,

I have tried everything. The only thing I can't find how to do is how to which might help os how to unlink my account before I uninstall the app?

Hmm… I not longer have a Fitbit (that uses Deezer - I have a Charge 4 now) - I think under the Fitbit app, when you click on the device, then media I seem to remember Deezer was there and there was an option to unlink (I might be wrong).

Which Fitbit is it and where do you get up to before you get the error message?

Hi @Rob Igo 

I have tried all the steps (except for unlink as there is no option on the versa3 only uninstall)

And I get as far as the players screen on the app (I only get this if I log out and log into the fitbit app again if I try this twice the error message comes up as soon as I click onto deezer)

I have attached screenshots of the furthest point I get to. As soon as I click next on the adding playlists the message comes up.

Hmmm.. maybe it’s Deezer/Fitbit problem, others reporting it here: - https://community.fitbit.com/t5/Versa-3/Deezer-isn-t-syncing-with-my-Versa-3/td-p/4536684/page/2

I’ll mention this to the Deezer moderators here and get them to check/report it.

Apparently there never was a fix, as I’m having the same issue on my Sense. Opening Deezer on the profile/music results in error connecting to server. Trying later (as suggested) or switching telephone off/on doesn’t help either. So it’s impossible to transfer the Deezer playlists to the Fitbit device.

Having same issue... "can not connect to server" or the other one "try again later" after entering code the watch gives you. I have the Original Versa which I bought a few days ago.  Been trying to sort Deezer out for about 8 hours today now and I'm ready to throw the watch out the window haha! Just come across this post so it's obviously a bug in the system that is taking FAR too long to fix and people should be notified via an app notification what is going on!! 

I've just decided to return the watch. It isn't fit for purpose as you can see after some googling that it has happened over and over with deezer and fitbit.

I am going to choose a different brand without deezer.