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Deezer Free version - Deezer plays only one song then stops on Deezer Desktop App and Web Version

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Chibi
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Hi there @Chibi

Sorry to hear that. Does your work PC have a different OS than the laptop at home? Have you tried using our desktop app on the work PC to see if it's better? It could have something to do with the network as well. Keep us posted.
Unfortunately, the same problem happened with the desktop application.
Rudi
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Userlevel 7
Badge +7
Try reinstalling the browsers too @Chibi maybe the configuration has been changed when you plugged the speaker.
Chibi
Rank
Hi there @Chibi

Sorry to hear that. Does your work PC have a different OS than the laptop at home? Have you tried using our desktop app on the work PC to see if it's better? It could have something to do with the network as well. Keep us posted.
Hi,

Both work with Windows 10; I still blame sound settings for that (I plugged in my usb speaker once and ever since that moment it's been botched) but I haven't figured out what to do with it yet. Gonna try the desktop app and see how it works, thanks for the tip.
Rudi
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Userlevel 7
Badge +7
Hi there @Chibi

Sorry to hear that. Does your work PC have a different OS than the laptop at home? Have you tried using our desktop app on the work PC to see if it's better? It could have something to do with the network as well. Keep us posted.
Chibi
Rank
Hi,
Unfortunately, I'm having the same problem; it's been an issue for a couple weeks already.

I use free Deezer. It works fine on my laptop at home (I use latest versions of Chrome and sometimes Edge).
However, it doesn't work on my work computer (same browsers); I suspect there's some kind of issue with sound device settings (even though I'm not sure how it could affect the performance).

UPD: I did try cleaning my cache and cookies (I do that almost on a daily basis). Nothing helps.
Rudi
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Userlevel 7
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Hi there @Marcel Tiptop

Thanks for sharing with us. I'm not entirely sure if it was that. Because we've been making corrections and improvements as usual. Keep me posted to see if there's any difference in the next few days.
M
Rank
@Rudi, hello again.
Just an intuition but who knows...
This morning, I had to kill the desktop app five times, after having listened to a couple of songs each time.
After the 6th start of the app, I got the usual commercials ("Get premium etc.") and since then, no freezing !
Could the freezing be linked with the advertisement feature ? I mean, like if the app just waiting for the ad to play, just in vain because the ad server is too funky ?
M
Rank
Hello @Rudi

I've changed my password and retried.
Unfortunately, the problem remains.
I'm used now to have the task manager to kill the Deezer processes when the application freezes.
Maybe this helps: I can see the parent process and several subprocesses named "Deezer". They remain even after I closed the application window. It even happens that I can still hear the music playing when there is no open window open at all (but the zombie processes are there :-!)
If you have any idea, welcome ! Meanwhile, I'll kill kill and kill and carry on using your app because I like it !
Cheers !
Rudi
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Userlevel 7
Badge +7
Thanks for reporting back @Marcel Tiptop!
Have you also changed the password? It surprisingly helps. Keep me posted.
M
Rank
Hello @Rudi !

Thanks for the cache refresh ! It almost worked: the desktop app got stuck on the same track after 7 songs. That's better than 3 😉 but it still gets stuck.
I did not try with the web version, I'll let you know.
Rudi
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Userlevel 7
Badge +7
Hi there @Marcel Tiptop

Sorry that's happened. I've refreshed your cache on our side, and sent a password reset email. Please try changing your password and logging in again, without Google or Facebook for example. Let me know if it helps!
M
Rank
Hi !
I have the same effect here, after 3 or 4 songs.
I start the flow or my playlist, then the music stops. From there, a click on "Next" simply has no effect.
Going back to the home page and starting over has no effect.
This is both happening on the web site (Windows 10 v.1703, Edge 40.15063.674.0 and Chrome 76.0.3809.132) and with the desktop app. (Windows 10 v.1703)
I even had the following case: the app was "locked" on a song, then I closed the window. Despite this, the music was still playing. I had to manually kill the processes with the task manager.
I could repeat the same bug several times, on several different days.
As a matter of fact, it started for me few months ago.
Thanks for your attention !
Flo.Deezer
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Userlevel 7
Badge +1
Hi @Drixxum @Suf that is strange, we were not able to reproduce this I am afraid. Can you please tell me all technical details such as which Browser you are using, which version of the Browser and which OS and which version of the Desktop app?

Please note that we do not support Ubuntu officially so we are not able to fix problems for this OS.
S
Rank
I am having the same issue for about two weeks. Tried different browsers as well as the desktop app. Hell, I even used different OS (ubuntu) but the issue still exists. Any solution?
D
Rank
https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208

https://en.deezercommunity.com/features-44/deezer-only-plays-one-song-and-then-stops-173

I am having the same issues as these topics created 1 year ago - the website as well as the windows app will only play a single song - but once if finishes the music stops and it will not continue playing anything after. You also cannot hit the next song button once it completes - only can use the play button to continue listening to the same song unless you refresh the page.

website does not freeze - but it just does not function when you press buttons.

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