include

Deezer Free version - Deezer plays only one song then stops on Deezer Desktop App and Web Version

Show first post

115 replies

Rudi
Rank
Userlevel 7
Badge +7

Thanks for coming back @Assaf Fraindlich 

Is there a way you can video this happening?

A
Rank

Hi,

Thanks for the reply.

I actually did try to reinstall the desktop app and I also installed it on another computer - same results.

 

Haven't tried clearing the cache and cookies yet.

I'll try and let you know.

 

Thanks!

Rudi
Rank
Userlevel 7
Badge +7

Hey @Assaf Fraindlich 

It seems that this topic fell off our radar - apologies for that.

Have you tried reinstalling our desktop app and clearing cache + cookies from your browser? Let us know :nerd:

A
Rank

Hi,

The playlist keeps playing the same song all the time.

Repeat is off . no matter which other playlist I choose it won’t play anything else.

On desktop version & web player.

 

Tried killing the app and opening it again. no dice…..

 

Thanks,

Assaf

 

Rudi
Rank
Userlevel 7
Badge +7

Sorry to hear that @Aj David @Tshepang.Moima could you please let me know exactly which app version and OS you've got? I need to forward this on to our devs :v_tone2:

T
Rank

hi guys, i’ve also been having this error for weeks now, 2-3 songs play but after it just stops, i cant even play anothersong only the last song, i have to refresh the app all over again 

A
Rank

The problem still persists 

And its tiring :sleepy:

 

A
Rank

Thank you, I’ll try it now 

 

Rudi
Rank
Userlevel 7
Badge +7

Hi there @Riaan.Brink @Aj David @ostapkmn @Kari-anne Myburgh 

Thank you for your patience and for reporting the issue here. I've carried out some maintenance on your accounts so could you please restart your network or mobile connection/device and try again :thumbsup_tone2:

K
Rank

This happens to me with ALL tracks, I clear my cache regularly and often switch between genre just to try avoid the problem but it plays two or three songs, sometimes even just one and then wont go to the next song, if I select next manually it begins the same song all over again. This is definitely a platform issue.

R
Rank

Hey @that_tana_girl 

Thanks for reporting and for your patience.

Could you please try uninstalling the app and put this version here on:

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

Let me know how it goes!

hi, 

I’ve been having the same problem for the past few weeks 

I just downloaded this version and the problem still persists 


Yeah I'm getting the same problem , tried different browsers tried reinstalling the app. Still only one song loads. It definitely feels like its trying to load an ad and it's failing 

B
Rank
Userlevel 1

Hi! how did you solve this problem?

@ostapkmn 
It solved on it’s own for me. I thought folks at Deezer fixed this problem, but seems like a lot of people still have same issue.

A
Rank

@Rudi 

Hi,

I’ve tried everything possible to resolve this issue but nothing is working 

it seems like an Ad needs to be played before i move on to the next song but no ad is playing (PC/Desktop App)

I also noticed that when I stream from my phone I don’t hear any ads.

Could this be from your end? :/

A
Rank

Hey @that_tana_girl 

Thanks for reporting and for your patience.

Could you please try uninstalling the app and put this version here on:

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

Let me know how it goes!

hi, 

I’ve been having the same problem for the past few weeks 

I just downloaded this version and the problem still persists 

O
Rank

Hi! how did you solve this problem?

B
Rank
Userlevel 1

As of now issue seems to be fixed. Thank you!:blush:

D
Rank

Hey @that_tana_girl 

Thanks for reporting and for your patience.

Could you please try uninstalling the app and put this version here on:

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

Let me know how it goes!

Hi

 

It didn’t work. I have the same problem as Tana and it’s really annoying.

The song stops randomly, any song.

This happens in the windows app and the website.

Rudi
Rank
Userlevel 7
Badge +7

Hey @that_tana_girl 

Thanks for reporting and for your patience.

Could you please try uninstalling the app and put this version here on:

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

Let me know how it goes!

B
Rank
Userlevel 1

Thanks for reply @Rudi! I’ve changed my password and loged in without using Google account, but unfortunately it didn’t help. When I play music without shuffle - one song finishes and the next one won’t start. But when I play with shuffle mode ON it plays music until ad is shown(2-3 songs) and then freezes once again. 

What is interesting that I have just an empty white rectangle where an ad should be(in a web player and windows app), but the actual ad isn’t showing. It leads me to believe that this issue is somehow tied to an ad not being shown/played. Feels like it goes on an infinite loop of waiting for an ad, but ad never goes through.

My friend with a paid subscription said that his issue resolved when he re-logged few days ago, sorry for misinforming. 

Rudi
Rank
Userlevel 7
Badge +7

Hi there @bart_vader 

Thanks for bringing this up with us. Are you getting any error message? 

I've carried out some maintenance on your account and sent a password reset email. Could you please change your password and log in again, without Google? Let me know if this is happening to random songs as well, please.

And if you're friend with a paid subscription is also experiencing this, please tell them to come to this topic you created so that I can get their details to add to the report too, please :pray_tone2:

B
Rank
Userlevel 1

Hey, I’ve been experiencing this issue for a week now. Next song won’t start after previous is finished. Song length indicator stops at the end of the current song and nothing happens afterwards. Play/Next/Previous buttons don’t respond. When I reload the web-page or re-open desktop app, song starts to play but issue appears once again when the song is done playing. 
Sidenote: ads won’t play as well. 

I tried clearing browser cache, used other browsers, re-installed app to no avail. Next song just won’t start playing. 

I’ve noticed recently that a lot of people have the same problem. My friend with paid subscription also experiences this exact issue. Any possible solution? Thanks in advance. 

Rudi
Rank
Userlevel 7
Badge +7

Hi there @Chibi 

Could you please try updating the app like @Marcel Tiptop mentioned above?

Let me know!

M
Rank

Hello!
Since a few days, no more freezing (I’m not talking about the weather ;-)
It all works fine.
There were one or few releases in the meantime if I’m not wrong. They fixed it as it seems.
Bravo and thanks!

Chibi
Rank

Thanks for reporting back to us@Chibi

I guess there could be a problem with the network settings at work, for instance. Maybe you use a VPN and there's some conflict there. What does exactly happen? Are you getting an error message?

Not likely; I’m not getting any error messages. Plus, one of my coworkers also uses Deezer and everything seems to be fine on her side. 

Rudi
Rank
Userlevel 7
Badge +7
Thanks for reporting back to us @Chibi

I guess there could be a problem with the network settings at work, for instance. Maybe you use a VPN and there's some conflict there. What does exactly happen? Are you getting an error message?

Reply


TERMS OF USE DEEZER COMMUNITY SITE