Features & Feedback

I have used the "Shuffle my music" feature for many years and have never had any kind of issue.https://support.deezer.com/hc/en-gb/articles/115004269049-Favorites#how_to_shuffle_your_musicIn the past, it always added songs from all my favorite tracks, albums, and playlists to my listening queue. It was great, one of my favorite features. Now, instead, it is broken. Paradoxically, it was better when I had fewer favorites, as if surpassing a certain threshold made Deezer's algorithms unable to manage them anymore. Now it seems to consider only the recently added favorites from the last month, which it cyclically replays in a repetitive and annoying manner, while ignoring all my history from previous months and years, which it never selects. This is not normal.

I have a paid account with Deezer.  I’m trying to add Thumbelina to a playlist, but when I search for it (on Windows browser) and then click on it, Deezer plays a completely unrelated song.  There seems to be nothing I can do to play this song.  WHY? Everything else seems to be working normally.   

There are several posts about this already and yes I’ve read them, but this needs to be more visible as it is being overlooked by the deezer team.  I, nor anyone else, wants any holiday music to be playing after January at least if not sooner. Any random PL created or any flow that I start, has some Christmas songs in it. It is April now, i don’t want it, until Decembar.I am not going to dislike every single song (or Elvis, Sinatra...), as I want to play them again when the season comes. You need to properly tag them, and have an option to opt out of those songs, when users feel comfortable, it can be a pop-up it can be a checkbox, radio-button… no one cares how, just make it happen.   

I'm unable to use the shuffle of all my downloaded playlists offline, even though each separate playlist works offline. When I use the shuffle online it mostly plays random songs from all other playlists as well, especially songs I almost never listen.. Offline it only reminds me I'm offline and have to reconnect. I do, and then play shuffle and then go offline again but get the same text complaining I'm offline.

I have Deezer on PC and my Samsung phone. I have noticed that when I add songs to my favorite tracks and then reorganize them in a different order on my PC, they only play in the new order correctly on my PC, but not my Phone. My phone shows the correct order that it should be playing in, when I sort by default. But when I select a song, most of the reorganized songs play correctly but some of the songs don’t show up in the queue and it skips them completely. I had a LG phone before this and it had the same issue.  I have included and example of what the new order should be playing as and then what the queue shows on my phone when playing my favorite tracks. This happens to mp3’s, album’s, and regular songs. I do not have shuffle on. Has anyone else experienced this issue? Also the add to queue buttons doesn’t work for me when I play songs normally or in shuffle in the favorite tracks however the play next button does work.

Hi,I’ve used Deezer for about 10 years now. I sort all my music into playlists, and on the daily I simply click on “Shuffle” to play a random mix of my music, meaning I can go through my day without having to keep an eye on the app which is perfect for me.Lately this feature has been getting worse. Where I would get pretty much an infinite playlist of my music, the shuffle mix adding more songs at the end of the queue it would create, well it’s not the case anymore. It only creates a small queue, and once it reaches the end, it goes back to the first song or even just stops.Also, maybe even more annoying, when I click “Shuffle my music”, it creates a queue of NOT my music. 20 to 60 max songs queue of only artists I DON’T LISTEN TO, nor like. I don’t know where these songs are coming from. I could understand one or two songs being out of place but it’s the WHOLE QUEUE.I don’t know what’s up with Deezer at the moment but

Why does deezer have multiple feature differences per platform ? whats the logic behind it ?

Hi. So I have Deezer taking over 26gb of iPhone storage. All my “favourite” music I have allowed to download on the setting provided…thinking that I can listen to this when I don’t have internet or service. Numerous occasions I have been caught with no service  (on plane, gym underground etc）How am I able to listen to downloaded music when I need internet to load all 3000 songs first. Am I doing something wrong or?

Why is the search function not available on downloaded music anymore when offline on IPhone app?

I never received my month recap

I’ve turned off all in-app notifications but am still getting pop ups promoting Deezer features like collaborative playlists for new years.

I didn’t recieve My Deezer Month for December, even though I’ve recieved it every month for the past two years. I just noticed that I didn’t have my notifications on anymore since I just got a new phone, so that’s probably why. But is there any way to still get the stats for December? I would just love to see them!

Hello, I didn’t receive my deezer month yet, i don’t know if it’s a problem on my part but I really look forward to it every month, i love stats (not in a weird way), so please send it to me😔😔. Thank you!

How cab I listen to live concerts on Deezer? 

Laptop with deezer is connected to stereo.  I can only stop, skip and play the music I selected on the laptop, i cannot change the music via deezer connect on my telephone. Is deezer connect broke or do I something wrong?

Bug: When the width of the page is reduced and then set to normal, the song title will be doubled and will scroll even if there is enough space to display it.Intended behavior: The title should only scroll if there is not enough space to contain the whole title.Platform: Firefox, LinuxThe title is doubled after performing the procedure belowVideo: https://files.catbox.moe/io12e6.mp4To reproduce: Play a song with a long title, then reduce the width of the page. Increase the width back to normal, then play a song with a short title. The title will be doubled and will wrap in the scrolling element.

The app keeps logging me out and I have to put up with an insane amount of Captchas, some that I can’t even finish because there are no identifiable images left to click! So I’m stuck in this loop when really I should already be listening to music. I will be switching to another service that isn’t Spotify if I have to keep doing this. Apple at least had me resetting my password via email which was quicker than this. 

I know, the option to sort the songs alphabetically removed intentionally. But that’s not the only problem I faced. Album names sometimes are written on the now playing screen, sometimes they aren’t. Also for many songs, lyrics have disappeared. But whenever i play those songs from the album page, the lyrics are there. I tried to talk with the support agents but couldn’t manage to do so. I also tried to send an email but nothing happened. If this goes like this, I’ll have to migrate to another music app, unfortunately.

I have a playlist with 748 songs. I play it on shuffle, but every day it repeats the same small number of songs instead of picking others. This is in both the Windows, iOS, and Mac app

I like some Portuguese artists, and suddenly Flow seems to play random Portuguese artists that I don't even know every couple of songs. Is there anyway to turn off these recommendations without having to choose 'don't recommend this artist 'individually? This is so frustrating. I would say that my liked Portuguese artists are less than 10% of my overall liked artists, why am I being bombarded with Portuguese music by artists I don't know and genres I don't like? 

Shuffle does not work on playlists.Has this been fixed, and if so, how do I do it?

It can be a bit irritating if Deezer keeps on repeating the same songs instead of digging deeper into your favorites/likes.Couldn’t a setting be added, something in the line of “Do not play a song if it was played in the last X days.”Potentially allowing the user to customize how many days. If I don’t want to hear the same song twice in a week, I can just set it to 7 days.  

On my iPhone Deezer app, my Downloaded Music would sort alphabetically from A to Z by Artist and then by Album, but since the latest update, they are sorted by most recently downloaded, apparently, and I can’t figure out how to sort them any other way.  I don’t like the new sorting, and I would like to sort them as they were.  Anyone how to help me with this, or is this something I need to escalate to the Deezer powers that be?  Thanks!

After several Times i manage to login to my deezer account. Can play only radio station on music cast, when I try to listen to my fav trucks, artist etc. On deezer account I just cant. Truck is going about couple of seconds then jam/freeze. Again jam/freeze. 2 days ago everything was normal. Ive reset my router, yamaha Player etc.Whats going On? Again

I was wondering if Flow could have more genres? It seems very limited to overarching types like “Rock”, “Rap”, etc. I mostly listen to garage punk, and it then says that I listen to “Rock” which then recommends terrible music. I’d appreacitate a more nuanced version of genres, similar to what Spotify has with they daylists (sp?).