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Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds
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José.Deezer
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  • Deezer Staff
  • 379 replies
  • May 10, 2025
bluezzbastardzz wrote:
José.Deezer wrote:

Please have a look to this short video I just made - https://youtu.be/adK6Qk0ZXUs

It seems to be private, so cannot be opened.

 

@bluezzbastardzz Hello, indeed it was private, I just switched to public. Thanks for highlighting this.


  • Runaway Baby
  • 4 replies
  • July 4, 2025

Starting one or two weeks ago the deezer webplayer (FF 139+ for linux) shows a 404 page after I login.

Steps:

navigate to www.deezer.com

login

Click through captchas

select Family member

Land at 404

Removing all additional website info at that point and manually reverting the webaddress to www.deezer.com allows me to finally navigate to my actuall Deezer account and play music


José.Deezer
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  • Deezer Staff
  • 379 replies
  • July 4, 2025

Hello ​@MvdB thanks for sharing this issue, but please note that Linux OS is not supported by Deezer. So it is possible that the experience isn’t great as it is on the OS we fully support.


  • Runaway Baby
  • 4 replies
  • July 4, 2025

Hello ​@José.Deezer 

 

Fully understood, but this seemed to me a mere redirect link issue from one page to another. No layout or “complex code” interpretation issue.


  • Tiny Dancer
  • 1 reply
  • July 5, 2025

Favourites link error message

 

When I click on the “Favourites” link in the Mac desktop app (version 7.0.110) I just get an error message which simply states that “an error occurred, please try again later” but it’s been doing this for weeks now.  Please can you resolve?


  • Tiny Dancer
  • 1 reply
  • July 5, 2025

Hello. Good to know that other people had the same problem as I did. After several months of having this problem and almost no support from deezer, I decided to disconnect myself and my family. I really regret the decision because we wanted to support an alternative platform. But it was not working anymore for me and there was nobody to talk with from deezer side. 

I reckon that nobody cares about my family leaving the platform after several years, but just wanted to express myself. It was very frustrating to be suscribed to deezer and paying for several years and do not receive any support when needed. 

Good luck for the deezer platform and I hope you improve customers support. 

 

Rafael


José.Deezer
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  • Deezer Staff
  • 379 replies
  • July 7, 2025

Hello ​@grober101 Sorry to hear that you are having that issue on the Desktop app. While I can’t reproduce the issue, I understand it can be related to network connection, conflicts with other software products installed on the device. In the web version, do you have the same issue? Have you tried to remove the app, reset the PC and install back again? Also, did you notice that this start to happen after installing a specific version?

Please gather all the details, and reach out to our Customer Support team - https://support.deezer.com/hc/requests/new


José.Deezer
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  • Deezer Staff
  • 379 replies
  • July 7, 2025

Hello ​@Leon.Rosa sorry to hear that you have left your Deezer Family subscription. As I have seen from your post, this is the first time, you posted on our community, so when you refer to lack of support, do mean lack of support on the Customer Support side?

What was the problem that was affecting you? Please expand of the case, share relevant details. thanks


  • Runaway Baby
  • 1 reply
  • July 13, 2025

​Hi there,

Quick (friendly) rant about classical music

Quite often songs have these huge names (name of the piece, name of the section, movement description, opus number, key, even lyrics (!) etc.)
The current way it is displayed makes it quite a pain to navigate and find the song you want because the useful information (like the movement) appears at the very end of the name, unless:

  • you play it and wait for an eternity for the title name to scroll and finally show the useful information (iOS / android)
  • you extend the window (Windows) to a ridiculous size (doesn’t help for the titles shown in the library though)

Example

(Not even mentioning the crazy amount of redundant information in the titles shown here, that doesn’t help readability at all)

It would be amazing if you could find a better way to display the titles and/or “format” the titles to a standard that avoids bazillion duplicate information 


zaisty
Tiny Dancer
  • Tiny Dancer
  • 2 replies
  • July 15, 2025

Hi,
I’m new in Deezer family and for now really enjoyed to be and listen music here. You rocks!
But I have a problem wiht connectivity banner pops up every minute in my browser (I use Chrome on Windows 11). Here’s what it looks like:

Also when it pops up microfone with text is dissappear (for all songs that support it). It’s really annoying - please fix it or tell me what to do. Others apps that I listen (Android and Android TV) works fine.
I think I found my haven here. Keep it up Deezer!


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