Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Just got an update from the Windows Store (v6.0.220). The desktop app no longer crashes as often as it used to, but it seems like the bug still exists

Sorry @Jaime.Deezer, I don’t trust you anymore! When you start digging at this community, you can find dozens of promises about reworking the desktop app or huge update with fix many issues till the end of current year.

Years have passed and nothing has changed! The app is still crap full of bugs. My favorite one is when the app crashed (it’s quite often), the electron process stays in background with consuming all CPU resources, so laptop battery is gone almost immediately :(

I was wrong… the bug is still acting as usual.

The desktop player crashes if the window is dragged by the mouse.

Martziano wrote:

When doanloading the Mac app from your website:

https://www.deezer.com/explore/en-us/download/

I am able to install it. And when trying to launch the Desktop app, I get this:

 

 

Same issue here

Rudi wrote:

 

 Our Desktop/Web app can improve, and we need your help 

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

 What should I post here? 

• if the app is acting in an unusual way, when you click on the menus and buttons, for example
• if the player is displaying error messages, or if the playback is interrupted, let us know
• if you're unable to login, or if the app kicks you out, we need to be aware too
• if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
• if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer 

I have been having a problem for a couple months already, my Deezer suddenly increases the volume to the maximum leading to hurtful, annoying and upsetting situations.

Hi there!

I’m experiencing an issue with synchronization between the desktop and mobile versions of the app. Specifically:

• When playing music through the desktop app, the playback doesn’t sync to mobile.
• Additionally, if I play music on mobile, it overwrites the play queue on the desktop app.

A particular case occurs when I pause music on the desktop for around 30 minutes without playing anything on mobile; in this situation, the play queue on the desktop often gets replaced by the mobile queue unexpectedly.

Could you look into this synchronization issue? Thank you!

Hello ​@makan ​@Alex Zinich ​@Eli Akerman H ​@LindaR713 ​@jirikovoego I was reviewing this topic and want to know from you if the experience has improved.

Recently, we have released version 6.0.270 which corrected some pain points that the Desktop app was suffering from.

The job is not done yet, as there are so many improvements we can do, and hopefully more corrections are expected for the first quarter of 2025.

Hi ​@Leonídia.Deezer, I’m using Deezer via Windows Store, so the latest version. The only improvement I found is I can close the lyric and quizes by close button. Congrats. Dosens of other issues and annoying designs is still present. For example:

• Desktop app is really slow for work even on my brand-new laptop.
• The app sometimes crashes, but the process stuck at the process list and consume lot of computer resources.
• Searching is pain despite recent improvement (great progress btw). When open some playlist for example, after return number I’m back on top of search result :(
• Apps keeps me logout every few days. Very annoying.
• Windows close button doesn’t work for years! Almost every single Windows app quit after click on the exit “cross” button. Only messenger apps (makes sense) and Deezer break this rule. It’s totally annoying. You promised to change this behaviour years back.
• When wake app the app from system tray (after click on exit button) hotkeys don’t work.
• Native support for Apple M CPU or Windows on ARM, as far as I know, is still lacking.
• Queue sync between desktop and mobile is very unreliable.
• Apps is really ugly :-)

All of these ☝ has been mentioned in this community many times. Does anyone in your company use this app at all?

Dear Leonidia, someone from Deezer promised a huge rework by the end of year. It looks like another broken promise, as usual.

You should keep eye at Project Saturn, an unofficial Deezer client. It’s amazing what a few unpaid volunteers can handle compared to your team. No offense.

I like Deezer. You have some great and unique features which work great (flow is awesome, you have great sound quality, mobile app is pretty good...), but the Desktop app (which I use daily, unlike mobile one) is a nightmare. I’m sick and tired of your promises about what next.

In mid-January, I have my subscription anniversary. After ten years of being part of the Deezer family, I'm not sure I want to continue with you.

I'm using Deezer on Firefox, and very occasionally, maybe a couple times a week, a song on my queue will repeat without repeat being turned on. Because of its frequency it is hardly an annoyance but I thought I'd mention it here nonetheless.

Apologies if this has been discussed before, there are a lot of comments in the thread here and I am busy. 

This is regarding the Windows 10 desktop application.   
I have a multiple monitor (3) setup and I have an NVidia graphics card
Windows Edition, Version, & Build: Windows 10 Pro, omitting for privacy, can provide ver. and build direct to dev upon request. 
Deezer Version: 6.0.181

The issue I am running into is being unable to use the hotkeys when I have just Alt + Tabbed into the application.   
The hotkeys will only work if you click anywhere in the application window after you have tabbed into it. 
- The placement of the cursor does not seem to matter. I can be in the same monitor as the Deezer app window, or on a separate monitor. 
- Window being maximized, unmaximized, or in full screen does not change behavior. 
- I run Wallpaper Engine in the background if that might have any bearing on the issue

This is a major nuisance when I am just trying to make a quick change to volume or skip a track, and then go right back to what I was doing. 

Hopefully this helps. 
Thanks

On the Mac desktop app - if I close my laptop and come back later, the Deezer app has a constant banner that my computer appears to be offline. Pressing the X on the banner would not close it. The app has connectivity and otherwise functions fine, just this big white uncloseable banner is incredibly annoying.

Hi ​@ValTM I tried to reproduce the problem closing my Mac several times and nothing happened.
Could you please share a screenshot the next time this happens?
if you close the app and open it again, does the banner disappear?
Thanks and apologies for the inconvenience

Hey ​@Jaime.Deezer,

this is what I see:

And yes, if I restart the app, the banner goes away.

Hi ​@ValTM! Thanks for the print!

This is a known issue, and our developers are already working on a fix.

I'll keep you updated as soon as I have more information.

Hey ​@Leonídia.Deezer,

thanks for the reply, I’ll be waiting for a fix.

Hi ​@razorsoup Can you tell us if the issue still persists?

We have just launched the desktop version 7.0.1. - https://www.deezer.com/explore/en-us/download/.

If you haven’t downloaded it, please give it a try, and please give us feedback. Thanks

José.Deezer wrote:

Hi ​@razorsoup Can you tell us if the issue still persists?

We have just launched the desktop version 7.0.1. - https://www.deezer.com/explore/en-us/download/.

If you haven’t downloaded it, please give it a try, and please give us feedback. Thanks

Hi there,
are you aware that update functionality in v.6.0.290 does not work (at least, for me it didn’t) and users of that version won’t get an update notification?

Hi ​@Endorphinity thanks for raising that. 

We are aware and working on having that funcionality back. We will keep you all updated as soon as the fix is deployed.

When computer wake up from hybernation and Deezer was opened:

Latest version from Windows Store.

Deezer at MAC OS lost sorting by add date. AT WINDOWS APP that column is present

Hi ​@jirikovoego does the issue still persists? Unfortunately, I can’t reproduce when I set my Windows 10 laptop to hibernation. Have you tried to change some settings on your device?

From my experience, I would connect this issue with:

• GPU Driver - Try update to the latest version
• Power Management: Problems related to how power management settings

If nothing works, can you give more details about your set-up?

Hi ​@Zaznetkherson have you tried to Zoom out?

Otherwise, I can report this, but I will need more details about your set-up, including version OS and Deezer version.

Also, if you try the web version, do you see all columns?

​@José.Deezer the issue only in full screen mode, when i'm came to smaler screen mode i have that column

Hi ​@Zaznetkherson I have tried to play with display Zoom out, In, Entire Screen and I can always see all the columns.

Could be because of the size of your screen? 

When you have full screen, can you try to play with Zoom out/in to see if something changes?

Now all working good. May be local bug