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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
July 11, 2020
Guide

Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

  • July 11, 2020
  • 594 replies
  • 19510 views
Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

DEEZER CATALOGUE - something is missing :mag_right:

We're really sorry to know the tracks you love isn't on Deezer. Not all artists and rights' holders choose to add their music on our platform. We always respect their wishes so some music isn't available or might be temporarily removed. 

Some of the reasons for this are: 

RIGHTS' HOLDERS :microphone:

If an artist has a large discography with different rights' holders controlling different albums you can sometimes find gaps in the catalogue - if a certain rights' holder hasn't yet agreed to allow the music they control to be streamed online.

TERRITORY :globe_with_meridians:

Streaming rights are also defined by territory - country, region, location. The tracks that appear in the search box when you're looking for music are the songs that are available in all territories. In a small number of cases, a user in a different country may not have access to different tracks so an "unavailable in your country" message appears when they try to listen to it. 

SO WHAT SHOULD I DO? :weary:

We're constantly updating and re-negotiating our agreements with rights' holders and thousands of tracks are added to our catalogue every single week.

You can try a couple of things:

  • Add your MP3 collection to Deezer :calling:
  • Contact the artist via their social media channels and request for the tracks/albums to be added to Deezer, we take care of the rest :nerd:

 

    594 replies

    Show previous replies
    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    December 19, 2020

    Thanks, everyone for your feedback @ebonder @golexa @filbertfox @amoraluv @Andhika Yr @DanRow @petervas @Alhan  :raised_hands_tone2:

    Roadie
    Berkdrums
    Roadie
    December 19, 2020

    There used to be a requestform for albums that were not (yet) on Deezer.. now all we get is to contact artists ourselves.. that’s crazy of course. Especially if they’re very well-known artists, or deceased, or their albums are rereleased by other labels..! Come on Deezer get some action on this..

    Guitar Hero
    Jy Sh
    Guitar Hero
    December 19, 2020

    Dear Deezer,

    I was able to listen to this album a year ago (you can even see my comment on the album), but not anymore.

    https://www.deezer.com/en/album/6592002

    What has changed? Could you please let me know?

    Thanks so much for your time!

    Best,

    Jy

    Roadie
    Thomas.png
    Roadie
    December 19, 2020

    Why the fck can’t I listen to Max Richter - November in France? It says not available in my country, like, wtf??? I tried many countries and it doesnt seems to work neither, wtf???? I think i’ll go on Spotify

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAuthor
    Community Manager
    December 20, 2020

    Hi @Thomas.png please check the info above in this topic to understand why the song is not available in your country.
    Apologies for the inconvenience.

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    December 21, 2020

    Hey @Berkdrums 

    It isn't like that. Contacting artists (as fans) sometimes is quicker to get the content across to us. We always pass the feedback from our side as well. It's just a little extra!

    You can use this topic here, just post the artist profile link and let me know which titles and missing and where (country) :thumbsup_tone2:

      Roadie
      Berkdrums
      Roadie
      December 21, 2020

      https://deezer.page.link/iczos5DiUsnRPJDGA
       

      Missing are the new Japanese re-releases:

      Peter Criss - Out Of Control

      Peter Criss - Let Me Rock You

       

      thanks for the reply and help, appreciate it very much!

        Rising Star
        knopper291
        Rising Star
        December 22, 2020

        Can you guys please add the following albums:

         

        Ab-Soul : Do What Thou Wilt. (2016/Top Dawg Entertainment)

        Jay Rock : Follow Me Home (2011/Top Dawg Entertainment)

          Rudi
          Ultimate Superstar
          Rudi
          Ultimate Superstar
          December 22, 2020

          Hey @Jy Sh 

          Thanks for reaching out to us. I've now forwarded your query to our catalogue team, they might be able to find out why the supplier pulled the content from our platform. But please read above so that you can familiarise yourself with how these things work.

          Hi there again @Berkdrums 

          Thanks for coming back to me.  I've passed them on too :relaxed:

          Nice requests @knopper291 if the distributors are ok with it, there won't be a problem :thumbsup_tone2:

            Rising Star
            knopper291
            Rising Star
            December 22, 2020

            Hello,

            Another request for an album that isn’t on Deezer:

            2 Chainz : B.O.A.T.S. II #METIME (2013/Def Jam Recordings)

             

            2 More requests for the explicit versions of these albums. Only the clean versions are on Deezer:

            Kid Cudi : Man On The Moon: The End Of Day (Deluxe) (Explicit) (2009/Universal Records)

            Jay-Z : Magna Carta... Holy Grail (Explicit) (2013/Roc Nation)

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