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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
July 11, 2020
Guide

Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

  • July 11, 2020
  • 594 replies
  • 19510 views
Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

DEEZER CATALOGUE - something is missing :mag_right:

We're really sorry to know the tracks you love isn't on Deezer. Not all artists and rights' holders choose to add their music on our platform. We always respect their wishes so some music isn't available or might be temporarily removed. 

Some of the reasons for this are: 

RIGHTS' HOLDERS :microphone:

If an artist has a large discography with different rights' holders controlling different albums you can sometimes find gaps in the catalogue - if a certain rights' holder hasn't yet agreed to allow the music they control to be streamed online.

TERRITORY :globe_with_meridians:

Streaming rights are also defined by territory - country, region, location. The tracks that appear in the search box when you're looking for music are the songs that are available in all territories. In a small number of cases, a user in a different country may not have access to different tracks so an "unavailable in your country" message appears when they try to listen to it. 

SO WHAT SHOULD I DO? :weary:

We're constantly updating and re-negotiating our agreements with rights' holders and thousands of tracks are added to our catalogue every single week.

You can try a couple of things:

  • Add your MP3 collection to Deezer :calling:
  • Contact the artist via their social media channels and request for the tracks/albums to be added to Deezer, we take care of the rest :nerd:

 

    594 replies

    Show previous replies
    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    January 13, 2021

    Definitely @VyboR our teams are fans of Kpop too!

    I've moved your comment here so I'll pass this on to our catalogue teams. In the meantime, have a great rest of your week!

    Will check it too @Alexander Tolkach :wink:

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    January 14, 2021

    Hey! @Alexander Tolkach 

    Is it this one?

    https://deezer.page.link/tU5KHXm2iRqxMfeb8

    And @VyboR our teams are working on this, 

     

    Guitar Hero
    Alexander Tolkach
    Guitar Hero
    January 15, 2021

    @Rudi Yes. This one but i can not find it though an app on IOS for some reason 

    Guitar Hero
    Alexander Tolkach
    Guitar Hero
    January 15, 2021

    @Rudi Seems like this one aren’t available in Russia. Does it true?  

    Roadie
    Christine.Mccole
    Roadie
    January 16, 2021

    Would it be possible to add these two albums into the library as I always loved them.   I can see Amazon music has them but it would be great if they could be added to Deezer.

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    January 16, 2021

    Ahh, it could be @Alexander Tolkach 

    If you can't see it or is it grey, it could be that the distributors haven't given rights for your country. 

    To double-check, take a screenshot please:

     

    Guitar Hero
    Alexander Tolkach
    Guitar Hero
    January 16, 2021

    @Rudi Yeah. It’s gray. Is there anyway to sole this problem? Can i somehow change my country to be allowed to listen that track ? 
    it’s a major problem across deezer overall 

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAuthor
    Community Manager
    January 17, 2021

    Hi @Christine.Mccole please check the information above in this topic to understand why some artists/songs might not be available on Deezer.
    If you have a paid subscription, you can always upload MP3’s to your music library.

    Roadie
    Raaef2005
    Roadie
    January 17, 2021

    Hi! I know that technically Lana's Paradise EP is available as a part of the Paradise Edition of her Born to Die album, but it is also it's own EP, so I was wondering if it would be possible to have that available in her discography as well?

    Guitar Hero
    Alexander Tolkach
    Guitar Hero
    January 18, 2021

    I’m quite tired of it. Now these tracks: 

    Always somewhere

    When the smoke is going down

    I will be right here 

    No one likes you (incorrect name on IOS) 

    Walking in the edge 

    Bad boys running wild 

    Big city nights 

    Believe in love

    are not available in my country and some of them are deleted completely from deezer. But i had been listening them for over a half year and they are in my favorites playlist on PC. (Not shown on IOS) 

    How to fix it……!?

    Show more replies
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