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▶ REPORT HERE: Error in a track/song/album

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Tiny Dancer
  • FalconFour
  • Tiny Dancer
  • 3 replies
  • September 14, 2021

The song “It Must Have Been Love” by Roxette is a truly awful capture both in the Spotify and Deezer catalogs. It sounds like a thoroughly worn-out cassette tape played through a Walkman - at least with good headphones. Not a factor of bitrate; I've got it on HQ and it shows that on the playing screen. The high details are lost, and focusing on them reveals a texture that sounds like cassette tape frequency distortion - more like a low quality tape than a low bitrate MP3.

https://deezer.page.link/pDfnjApynSPcqKhs9

Compare to this version on YouTube that sounds like what I would expect a good quality capture to sound like:

Media not available

 

(Yeah, we're going to YouTube for the benchmark of high quality! 😂)

I think maybe both Spotify and Deezer both picked up the same Napster MP3 from the studio that released it on digital, and that's how we got here. lol

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • 5134 replies
  • September 21, 2021

Hey @FalconFour thanks for your feedback.
We received it like that from the label.
I’ll pass the info to our music team, but a redelivery will sound the same most likely.
Apologies for the inconvenience 

F
1 person likes this
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    FalconFour
F
Tiny Dancer
  • FalconFour
  • Tiny Dancer
  • 3 replies
  • September 21, 2021
Jaime. wrote:

Hey @FalconFour thanks for your feedback.
We received it like that from the label.
I’ll pass the info to our music team, but a redelivery will sound the same most likely.
Apologies for the inconvenience 

Hopefully you can pass the concern along that it’s poorly ripped and needs a re-take… it seems to be a problem with all the songs from that group. Interesting to imagine where the source materials came from, but surely there’s a CD copy floating around they can just re-rip some albums from ;)

You get so much crap these days for hinting that you’d prefer a CD over a streaming service, but 👐 here we are 😂

G
Lover
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This album has track 16 showing unavailable in the USA, which seems likely to be an error. 

 

 

 

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • 5134 replies
  • October 3, 2021

Hey @GrooveStranger can you please send me the URL link on Deezer for that album in order to investigate?
Thanks :)

G
Lover
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Jaime. wrote:

Hey @GrooveStranger can you please send me the URL link on Deezer for that album in order to investigate?
Thanks :)

I pasted in an URL but the forum replaces it with the widget. If you click the widget the page should open. The URL ends with /us/album/1440863. 

E
Tiny Dancer
  • ElOrenz
  • Tiny Dancer
  • 3 replies
  • October 4, 2021

hey there! I would like to report a track with a few audio “glitches”, and would really appreciate if you can get it correct. I can replicate the issue on two separate devices and after clearing cache/data, so I really fear the problem is the audio track itself.

The track is “Linea Gotica” by C.S.I.

thank you!

G
Lover
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The Seduction of Claude Debussy by Art of Noise has 12 of 13 tracks showing as unavailable in the USA. Seems like it’s an error. 

/en/album/60228772

 

 

Alfredo.Deezer
Community Manager
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  • Alfredo.Deezer
  • Community Manager
  • 682 replies
  • October 7, 2021

Hello @GrooveStranger 

Thank you for reporting this.

We have reviewed the track no. 16 - Streets Of New York (feat. Nas & Rakim) on the Deezer Catalogue but unfortunately is unavailable at the moment, I am afraid.

Sorry for the inconvenience caused :musical_note:

Alfredo.Deezer
Community Manager
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  • Alfredo.Deezer
  • Community Manager
  • 682 replies
  • October 7, 2021

Hello @ElOrenz 

Thanks for that!

We have requested a re-encoding of the entire album ‘Linea Gotica’, so the song should be OK after a couple of hours, after the process is done.

Let us know if you in case you still get that glitching, please.

:bulb:

G
Lover
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Alfredo. wrote:

Hello @GrooveStranger 

Thank you for reporting this.

We have reviewed the track no. 16 - Streets Of New York (feat. Nas & Rakim) on the Deezer Catalogue but unfortunately is unavailable at the moment, I am afraid.

Sorry for the inconvenience caused :musical_note:

Thanks for checking. Weird that just one track isforbidden but that’s showbiz I guess. 

Alfredo.Deezer
Community Manager
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  • Alfredo.Deezer
  • Community Manager
  • 682 replies
  • October 11, 2021

Hello @Napz 

Thank you for reporting this.

Could you please share the URL of your song on Deezer, please? That way we will be able to track it down and make a new artist profile for you.

Thanks! :nerd:

E
Tiny Dancer
  • ElOrenz
  • Tiny Dancer
  • 3 replies
  • October 15, 2021
Alfredo. wrote:

Hello @ElOrenz 

Thanks for that!

We have requested a re-encoding of the entire album ‘Linea Gotica’, so the song should be OK after a couple of hours, after the process is done.

Let us know if you in case you still get that glitching, please.

:bulb:

 

Hi @Alfredo.

unfortunately, I seem to still get the glitching. I can replicate the exact same issue on two different devices (laptop and android phone). I also tried to cancel data on the android app, but the issue is still present

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • 5134 replies
  • October 17, 2021

Hi @ElOrenz can you please let us know the exact part of the track where you get the glitch in order to try to reproduce it here on different devices, as I can’t notice anything wrong on our side at the moment.
Thanks :)

E
Tiny Dancer
  • ElOrenz
  • Tiny Dancer
  • 3 replies
  • October 17, 2021

Hi @Jaime. !

I can ear a glitch at 0.15, one at 0.20, one at 1.02 one at 2.36, a few ones in sequence between 2.40 and 2.50 (they are small bursts of white noise, like cracks, that I don't think should be there). I can reproduce the same issue both on Android app (after clearing cache and data, uninstalling and reinstalling) and on windows app

I'm playing song @320kbps

Alfredo.Deezer
Community Manager
Forum|alt.badge.img+6
  • Alfredo.Deezer
  • Community Manager
  • 682 replies
  • October 17, 2021

Hello @ElOrenz 

We have detected a few glitches on the song, playing it on our Deezer desktop app. 

We will request a new re encoding of the tune/album so hopefully this can be done very soon.

Sorry for the inconvenience caused :musical_note:

Jaime.Deezer
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2 people like this
  • Jaime.Deezer
    Jaime.Deezer
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    ElOrenz
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Tiny Dancer
  • iconoclastic
  • Tiny Dancer
  • 5 replies
  • November 6, 2021

Every track is/gets duplicated on this album:

https://www.deezer.com/en/album/98995 (The Inner Mounting Flame by Mahavishnu Orchestra)

The duplication is visible in the album page of the Android app. In the desktop and web app it looks correct.

When the album is added to queue or playlist the duplication happens in Android and still both in the desktop and web app.

It looks like the issue could be related to way the "featuring artist" is incorrectly listed.

ps. Could be a system-side bug instead? I don't remember this problem occurring on any other album.

 

Album view in Android:

Queue view in Android:

 

JohnyV3
Tiny Dancer
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  • JohnyV3
  • Tiny Dancer
  • 41 replies
  • November 10, 2021

https://deezer.page.link/VRPZJzhhBTGtcXsM8

This track is totally broken on 1:34 to 1:56, no sound.

Yula
Moderator
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  • Yula
  • Moderator
  • 3225 replies
  • November 11, 2021

Hey there @iconoclastic :v_tone3: The display error is fixed on Android :) Thanks for reporting it. 

 

(She/her) add your pronouns to your signature!
I
1 person likes this
  • I
    iconoclastic
Yula
Moderator
Forum|alt.badge.img+10
  • Yula
  • Moderator
  • 3225 replies
  • November 11, 2021
JohnyV3 wrote:

https://deezer.page.link/VRPZJzhhBTGtcXsM8

This track is totally broken on 1:34 to 1:56, no sound.

Hey @JohnyV3 yes I tested it and indeed you are right, I have requested a redelivery. 

(She/her) add your pronouns to your signature!
JohnyV3
Tiny Dancer
Forum|alt.badge.img+1
  • JohnyV3
  • Tiny Dancer
  • 41 replies
  • November 11, 2021
Yula wrote:
JohnyV3 wrote:

https://deezer.page.link/VRPZJzhhBTGtcXsM8

This track is totally broken on 1:34 to 1:56, no sound.

Hey @JohnyV3 yes I tested it and indeed you are right, I have requested a redelivery. 

Go request redelivery for this too:
https://deezer.page.link/ryC679bKqqTxSPSf7
half year and still is not full. :( 

Yula
Moderator
Forum|alt.badge.img+10
  • Yula
  • Moderator
  • 3225 replies
  • November 15, 2021

I have asked the redelivery of “Visionary” too! Thanks @JohnyV3 :ok_hand_tone4:

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JohnyV3
1 person likes this
  • JohnyV3
    JohnyV3
O
Runaway Baby
Forum|alt.badge.img
  • OutdatedDZ
  • Runaway Baby
  • 10 replies
  • November 23, 2021

https://www.deezer.com/en/artist/896914 - These are 2 bands mixed together.

The album Ga Ga (Remastered) is from a different band than the rest.

Yula
Moderator
Forum|alt.badge.img+10
  • Yula
  • Moderator
  • 3225 replies
  • November 24, 2021
OutdatedDZ wrote:

https://www.deezer.com/en/artist/896914 - These are 2 bands mixed together.

The album Ga Ga (Remastered) is from a different band than the rest.

Thank you! I cleaned the artist page :notes:

(She/her) add your pronouns to your signature!
B
Runaway Baby
  • Burrowstim
  • Runaway Baby
  • 3 replies
  • November 25, 2021

I would like to report errors in the song 'The Happening' on the Album'Boasanova' by The Pixies. Between 2 minutes 57 seconds and 3 minutes 14 seconds the sound skips (it sounds like a cd skipping).

 

Please could you have a look (listen?) to this.

 

Thanks.

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