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▶ REPORT HERE: Error in a track/song/album

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Jaime.
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I think I forgot to mention that you have to do it on the web version or the PC/Mac desktop app.
Thanks

K
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Userlevel 1

Hi. Track 3 on CD 1 Housequake is not playing correctly. Can this be looked into please? I have Premium account on Android.

K
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Userlevel 1

Track 1 on CD2 U Got The Look has same problem, just starts skipping.

K
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Userlevel 1

Also Track 5 on CD2.

K
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Userlevel 1

Hi Rudy. Album is here. Looks like other people are also having problems.

https://www.deezer.com/us/album/174959722?utm_campaign=inapp-eaa-gb-ie-slideup-202009026-10s-super-hits&utm_content=playlist-907257825&utm_medium=obj_stream&utm_source=crm

K
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Userlevel 1

Seems to be playing correctly in browser but not in Android app.

J
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https://www.deezer.com/us/track/994810582?utm_campaign=clipboard-generic&utm_source=user_sharing&utm_medium=mobile&utm_content=track-994810582

Hi, I'd like tobreport another song too. This one is skipping all through 

M
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Hi

The Song With Arms wide Open by Creed shows the wrong artist “Cream” and shows the wrong album art. The track appears in the correct album: Greatest hits by Creed, but if you click “view track source” that takes you to the Cream album. Its also pushing the wrong artist info through to Last.fm

When I used to use Spotify that track never even appeared on the album…

T
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There’s an issue with track titled (617) by Trocadero. It basically restarts 48 seconds in and cuts off the ending of the track.

https://deezer.page.link/yKccZymUQgtqYEDr5

 

JohnyV3
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Userlevel 3
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Ice Cube’s album “I Am the West” don’t appear in discography on desktop. On mobile appear after choosing show more, should be on main site. 

https://deezer.page.link/E5udJCe9hnGeMroX7
Clean - https://deezer.page.link/95DzqM4bta6ruCTc6

Rudi
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Thanks a lot @TrakAtak 

Happened the same with me, so I've forwarded your report to our teams :wink:

Макс Синєгуб
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Not all tracks in albums from “Sektor Gaza”. Why?

J
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Thanks for the response @Rudi  but unfortunately I've sent the wrong link... here's the faulty track:
https://deezer.page.link/7HeBD7pZky6PxMxg7

Jaime.
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Thanks @jamie_mot have you reported the problem in the web version or desktop app already as I mentioned above?
 

Rudi
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Hi @OlympicAssEater 

Sorry you feel that way.

Once more, it isn't our team fixing the songs, but the labels/distributors. We're waiting for them to redeliver the content to us, fixed.

Thank you :thumbsup_tone2:

K
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This track has a strange error: On desktop it plays ok, but on mobile I get an error at the end: “Failed to play - The requested content is not loading”. When I retry, it starts from the beginning… It happens every time with this song. I tried clearing the apps cache and downloaded data.

T
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Hi there @TK_from_Finland @Ancient Occ 

Thank you for reaching out!

Before reporting the tracks here, please make sure to clean your app's cache first, so that we're sure it's a problem with the track itself.

Then once that's done and the track is still not playing fine, please post the links here, so that we can ask the label straight away :thumbsup_tone2:


I cleaned my cache, no effect. Here are the links:

https://deezer.page.link/HtBSQw3YHPUBDACH9

https://deezer.page.link/NTpPvAYMZmxoVBit9

https://deezer.page.link/dEzPKZBVdBmej9466

https://deezer.page.link/6MDm2dxSb24Hd6aF7

 

L
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Hi,

I've found two songs mixed up in a recently uploaded album of Башня Rowan:

this track should be called Мавританский король: https://deezer.page.link/sippvTmKpPNukQKb8

while this track should be called Кошка, которая...: https://deezer.page.link/PjTtPfoUMKn9CFtY6

Can you please fix the names?

 

A
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Userlevel 2
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Thank you @TK_from_Finland I've forwarded them on, but Sweet Love and I'll Be Around played fine on my side, just so you know :relaxed: perhaps try changing the audio quality settings to see if they play.

We need the exact link for the track @Ancient Occ just click on the three dots and then share so that you can get a link :wink:

https://deezer.page.link/DrFUm6AZJiBU4Pt6A

0
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Hello, can you fix this please?

Thanks a lot:)

 

Update: I checked up automatic attachment to message. The song is fine. Web client broke it.

So problem is actual but I suppose I should chat to any other place...

A
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Userlevel 2
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Thanks for coming back @Ancient Occ I've now forwarded the details of the track to the right teams :relaxed: keep us posted!

Hey @Bernard Roggen have you tried clearing the app's cache to see if it helps? If not, please post the link for the track here and I'll look into it :thumbsup_tone2:


Thanks! Now it is working! Great!

J
Rank

Alphaville - Forever Young - nasty cut at @ 0:45 

 

Rudi
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Hi @murray654 

Thanks a lot - Creed! So nostalgic…

I've reported it, it should be fixed soon.

Hey @Макс Синєгуб 

I'm not sure I got the right picture. Could you please link us an artist profile from Deezer to help out?

Playing fine here @tatrefthekiller could you please clear the app's cache to find out if it helps?

Rudi
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Userlevel 7
Badge +7

Hi there @little_ash 

Thanks for letting us know. I've now requested the whole album to be resent to us by their distributors :thumbsup_tone2:

Hey @jakopriit can you check the remastered version?

 

V
Rank

Hey @Victor Navrulin 

Thanks for letting us know. Can we please have the exact link for the album you mentioned? Additionally, have you tried clearing your app's cache to see if the problem persists?

Wishing you a great end of the year!

 I attached the link below. It is not a matter of cache cause this problem constantly appear on different devices.

Again, only these tracks have problems:

"Solitude"

"Synergy" 

"Valhalla" 

"Transcendence"

"Azura"

" Lunaris"

"Suramya".

Have  a nice holidays)

 

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