Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)
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Userlevel 7
+5
- deezer "Sonos/Master" Legend
- 391 replies
-
13 June 2022
Yes, i would give it a try if last attempt was months ago. Perhaps in the meantime other users reported a corrupted track file and it was replaced on server.
Only „risk“ for you is loosing your downloaded data and having to redownload it.
https://deezer.page.link/e8Xw1DFx8gQU3h4W9
Artist : Passenger
Album: Young as the morning, Old as the sea
Songs:
Home; If you go; The long road; Fools Gold.
A number of songs on the album are skipping and sound as if they’re in faqt forward? I’ve cleared the cache, restarted the app but they still sound awful.
Userlevel 3
+1
Nope.
Userlevel 1
https://deezer.page.link/Lrxs4k3QrRHzWE4M8
Artist: Indifferent Guy
Album: All Night Long
The song sometimes just skips to random parts or just don’t play, on my playlist its even 35 seconds for some reason. Around 1:44 is the first “break” then around 2:48 another one
Userlevel 7
+10
I have asked the redelivery of “Visionary” too! Thanks 
Userlevel 3
+1
I really understand that you can't do something in one second, it's okay! Just saying that waiting so many years on fixing one song is really crazy. 
*Moved to correct post*
Type O negative - These three things song is broken. It plays 1 minute and 59 seconds right and starts from beginning. I have hifi subscription. Link: https://deezer.page.link/9bGeRd91Z9G1Xiib7
Userlevel 7
+7
Hey
We received it like that from the label.
I’ll pass the info to our music team, but a redelivery will sound the same most likely.
Apologies for the inconvenience
Userlevel 5
+1
Years of Silence by Thurisaz is so broken
the original track is 7:sth long. On first play deezer will show the correct length but after almost 15 seconds it will jump to the last minute and suddenly the track is shown 1:15 long
Userlevel 7
+7
I have listened to the song on Web (Chrome), Desktop app and Mobile app and could not reproduce the problem. After 41’ it keeps playing until the end.
Could you please reinstall the app and/or delete cache and try again.
If the problem persists please let me know and if possible sent me a video with it.
Thanks and apologies for the delay
Userlevel 7
+7
Reported both of them 
Thanks for the understanding
I found an album with a few bad tracks. All of the flawed tracks have a similar problem: the audio cuts out in the left channel for a few seconds at a time. It’s super bad and obvious.
Also, the audio quality is pretty muddy on this whole album. It sure doesn’t sound like 320 kbps. For all I know that is how it was produced but check it out?
BTW I tried these tracks on a few devices, the problems show up everywhere.
Lee Perry and the Upsetters - Revolution Dub
Bad tracks:
#2 starting at about 2 minutes
#3 starting at about 1:35
#5 starting 2:25
I stopped taking notes here.
Please try playing this album
- it’s not working.
Is this thread still active or should I report this somewhere else?
Hi,
I noticed a glitch on the following track:
The glitch happens at 00:26 only at 320kbps. It seems like a jump forward. It’s present on multiple browsers (Firefox+Chrome), even after deleting the cache.
Can you check?
Userlevel 7
+8
- Deezer Legend
- 1269 replies
-
13 October 2019
As far as I know, the catalogue team of Deezer reports errors in broken tracks to the provider, i.e. either the label or distributor who have to deliver new fixed tracks or rather the whole release then. If they don't do that in time, everybody is waiting.
Reporting such errors as a user is possible in threads like this one, but also in the "..." track options of the desktop app and web player. You can choose "Audio problem" and also "Other" in the dropdown menu which lets you describe what kind of audio problem there is with the track.
Reporting such errors as a user is possible in threads like this one, but also in the "..." track options of the desktop app and web player. You can choose "Audio problem" and also "Other" in the dropdown menu which lets you describe what kind of audio problem there is with the track.
Hello
Thank you for the feedback!
Userlevel 7
+7
Hi
Hi,in this album (CD single) of Culture Club “Your Kisses Are Charity” there are different songs, I managed to identify it as song by Cassius “Cassius 1999“
Userlevel 7
+7
In this album there are wrong songs, you uploaded mixes of other artist song (Cassius “Cassius 1999“).
The right song you can listen here Culture Club - Your Kisses Are Charity (Blouse And Skirt Mix) from other album
https://www.deezer.com/en/track/3427316
This case is strange, I checked other streaming services and they all have the same error.
This happens because the artist's distributors sent the files like this. We can send them the feedback, but it's their choice to change it.
Majority of album broken, will not play.
Tracks 6 and 13 work.
http://www.deezer.com/album/556445
Hi there
I've tested the track on my browser, it's all fine. Have you tried clearing cookies and cache to see if it helps? Or playing on another browser to test it out? Let me know 
Try to play in app, there is just one little skip on browser, but on App it’s unplayable due to the error.
https://www.deezer.com/en/track/981042672
Hi. Around 5 min mark, the audio starts breaking...thanks
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