Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)
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Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)
Looks like Spotify might be the best choice. Im.sick of happening every 1 or 2 songs now.
Userlevel 7
+10
Hello
Can you follow these steps please?
- Restart the app (kill the app and remove it from the notification bar)
- Try another network (4G or Wifi)
- Restart your phone
- Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
- Un-install the app and re-install the app
Userlevel 7
+7
Sorry
Perhaps this isn't the right thread for you to find info to help you with your issue.
Have you tried reaching out to our support team?
I have a corrupted file and pressing the 'repair file' option does not work.
How do I fix this problem?
Userlevel 7
+7
Post the link for the track here and we'll sort that for you 
Hi, there is an error in Harridan by Porcupine Tree! The player stops and error appears at 6:14, only if I manually take the bar after that minute can I continue to listen to the song, but otherwise it just stops. Thanks.
Deezer song link: https://deezer.page.link/yDf388peXxkwZC7k9
It only 2:42 long and you can hear the cut off at 2:42. The full song is 3:26 long.
Sabaton, Attero Dominatos, Rise of Evil
https://deezer.page.link/tsY3o1qpxXRvGSXP7
Broken track playback.
Userlevel 7
+10
Hello
Can you clear cache of your device?
It should solve the issue.
Userlevel 7
+7
Thank you for letting us know 
Leet Mob - My Story
On Deezer is 2:42
On Spotify is 3:26
On Apple Music is 3:26
On Tidal is 3:26
On Youtube Music is 3:26
On Apple Music is 3:26
Why Leet Mob - My Story on Deezer got 3 / 4 cut of the song? Why?
Nightwish, Human :||: Nature, Tribal
https://deezer.page.link/UWLwYtQCvo6NmsKQ8
Broken track playback.
Helllo, my artist page has many incorrect releases on it which are not mine, please help resolve.
https://www.deezer.com/us/artist/1146368
And these are the incorrect releases -
https://deezer.page.link/qbHZPtShAt9t5gBW8
https://deezer.page.link/12biidyi6msSkgvr9
https://deezer.page.link/2v2srCXXey484bHJ9
https://deezer.page.link/aKGcDAbDeFVsSjgK8
https://deezer.page.link/Xk8KPCC22oK2XU339
https://deezer.page.link/NBpi2TT74bzeWJyC8
https://deezer.page.link/5ZEZDjKkwfXBbQWr9
https://deezer.page.link/1g4BnSquFgYwaGVt8
https://deezer.page.link/Ljtnm5HWsKiz5hQ57
https://deezer.page.link/yTMZEDjLWY2HCVcQ7
https://deezer.page.link/PUCSVHjmSYjXhQ5H7
https://deezer.page.link/q57FJj41pn1aq5Vv8
https://deezer.page.link/csxoMYxjJBFKyEwW7
https://deezer.page.link/EV6SED7PHGR6nbj28
https://deezer.page.link/wUGDLiBCQmpBGXab6
https://deezer.page.link/VLNmnr5QsXkB5LvJ8
https://deezer.page.link/igCWLD61CBGwZZir6
https://deezer.page.link/BGA5cZw3XLjekKpt8
https://deezer.page.link/Xbkx9tfDewfdLxqK6
https://deezer.page.link/ijqL9ehHvhZ8xcw17
https://deezer.page.link/Sga1c2yJVV2gbvEi9
https://deezer.page.link/SP3X5rV48oUKPn4q9
https://deezer.page.link/ANi4fuGVoT9jZS6S8
https://deezer.page.link/usKbAqkqFXUKxv8VA
https://deezer.page.link/x4sWa2gfNsVBHVbE9
https://deezer.page.link/UrUWQVg6UnKbVDFD7
https://deezer.page.link/fTTTgCHmXjwtzvZY6
if someone could fix this for me id be very grateful, thank you
Userlevel 7
+10
Hi there,
I think there is an issue with the track ‘Debbie’ by Your Smith on the album Bad Habit. The track plays but is extremely jumpy and jumbled up. Not sure if it’s just my device but would appreciate any advice!
Hey I just listened to the track on my pc and it’s working fine, so probably your device 
Just clear the cache and it will be fine!
Userlevel 7
+7
Hi
Thanks for reporting. However, could you please provide Deezer links for it?
Hey 
Userlevel 7
+10
Hi, there is an error in Harridan by Porcupine Tree! The player stops and error appears at 6:14, only if I manually take the bar after that minute can I continue to listen to the song, but otherwise it just stops. Thanks.
Hey, I could not reproduce this error, could you please clear your smart cache and let me know how it goes?
This song skips while playing and also does not show correct length (playing on iPhone app)
Song Violent Crimes by Kanye West (only explicit version and only HIFI, btw) https://deezer.page.link/j1GW2anw8mrUXQki9 skips from 0:45 to 0:54 on both Android app and browser
Userlevel 7
+7
Hey
Thanks for reporting. Please clear the app's cache, it's playing fine here on my side 
Hey
Thanks for reporting. Please clear the app's cache, it's playing fine here on my side
Still the same problem. It plays like this in the browser too, so I doubt that clearing app's cache can help.
Userlevel 7
+7
That's odd
Hello,
I’m here to report that my artist page is spelled wrong with the letter from ‘Star’ instead of “STAR” and was wondering if you can fix that for me
Here’s the link to my artist profile:
https://deezer.page.link/PL2CbZNhcKBuB1QY9
[Also I’ve tried reaching out to support desk a while ago but haven’t got any response, so I’m trying to send a message here]
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