▶ REPORT HERE: Error in a track/song/album

Angelic Upstarts - Black Knights of the 80’s cannot be fully played, at least on android app, on browser, the track is a bit broken at one point, but still playing. Content is not loading is popping up in the app.

 

https://www.deezer.com/show/1635712?utm_source=deezer&utm_content=show-1635712&utm_term=3844884742_1597490028&utm_medium=web

 

 

https://www.deezer.com/show/1635712?utm_source=deezer&utm_content=show-1635712&utm_term=3844884742_1597490028&utm_medium=web

this track is failing all the time

Hello @Fracai, we would need the links to all these tracks with an error or a mistake in the title to forward it.

Thank you for the feedback!

Hi there @popovichh 

Thank you for your honest feedback. Apologies you're still finding issues with the track you needed to be fixed. You say that it's our responsibility to liaise with the distributors to get tracks amended, which we agree with. We've got a huge catalogue and that delays this process sometimes. All I can ask if for your patience and understanding.

 

Hi @lb201911 there are automatic checks but there are also things we do manually because they have to be done that way, for varied reasons. So thank you for your feedback, it's important.

As far as I know, the catalogue team of Deezer reports errors in broken tracks to the provider, i.e. either the label or distributor who have to deliver new fixed tracks or rather the whole release then. If they don't do that in time, everybody is waiting.



That's a really nice way of shifting responsibility onto others. Except, it's Deezer who takes my money, not the track provider. So it's Deezer's responsibility to put pressure on whoever is responsible for providing clear and error-free tracks to actually provide them, sooner rather than later.



I'm not interested in excuses, I'm interested in results. It's almost 2020 and in times when technology has advanced as much as it is, being unable to provide error-free mp3 files is laughable. I hate to be as melodramatic as this, but if this track remains broken for a few more months without a VALID explanation (publisher's building disappeared in a blazing inferno so the original recordings were lost, for example) then I will seriously consider cancelling my Deezer premium subscription and finding an alternative.



And before you call me childish for saying something like this over one song, I'll tell you it's not just one song that bothers me, there are several other issues with Deezer that I have a problem with. This song was simply the straw that broke the camel's back. And yes, I reported the error in this song at least 10 times in the desktop application (and tried repairing the file several times) but nothing changed so far.

Hello?! Is anybody reading this at all? I reported a problem with a song 5 months ago and it's still not fixed! Is this what I'm paying for??



Dodji by Knock Out

http://www.deezer.com/track/69403941



----------------------------------------------------

• 5 months ago
  

There's an audio error in the last 25 seconds of the song Dodji by Knock Out. It's all jumbled up and makes my ears hurt. I reported the error several times on the PC application (because Android app doesn't have that option) more than 10 days ago. And no, my audio file isn't broken, I redownloaded it and the song is still broken.

Song goes silent at 2:05



http://www.deezer.com/track/2304625

Come Together song by Gary Clark Jr. Song skips at 1:25.

This track is broken big time. It's supposed to be Beethoven but at the start of the track and halfway through there are completely different music or sounds. Makes one wonder how it was even produced in the first place to cause this???

https://www.deezer.com/en/track/76000683

Hi

I would like to report an error in the track Blind by Prettymuch. The first 20 seconds of the song plays but then it repeats the first 20 seconds directly after that, and cuts out 20 seconds of the song later on. Would really appreciate if you could correct this malfunction as soon as possible.

Thank you

What is the best/official/preferred/fastest way to report broken tracks, this thread or a support form?



I have found one in Solti's recording of Mahler's Symphony No. 8, it is the first track of the second part which does not start at all, gives me an error popup right away. Interestingly this only happens in HiFi mode, with audio quality at 320kbps MP3 the track plays fine, so only the FLAC file seems to be broken:



https://www.deezer.com/track/2147894



All other tracks on that album play fine in HiFi mode in the desktop app.



Another one is Peter Gabriel's "Of These, Hope" from the "Passion" soundtrack, same problem with HiFi version stopping in the middle with an error message vs. 320kbps playing flawlessly :



https://www.deezer.com/track/541118432

Hello,



Same problem.

It could be interesting to have a link to easyly give an error in album, artist or track naming.



For exemple, in deezer we can find two different artists :

Elephant sessions and The Elephant sessions

But there is only one good name : Elephant Sessions

https://fr.wikipedia.org/wiki/Elephant_Sessions



So you have to merge both without forgotten Fans number.

Can anybody tell me how do I report a song to be fixed? It jumps from half the song until almost the end. Thanks!