Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)
report
▶ REPORT HERE: Error in a track/song/album
+7awesomemac wrote:
That's odd. I checked on my iPhone, no issues there on both albums.
That’s right, only on Android…
I hav reported it to the music team now
Hello, I have quite a few reports about errors in albums:
https://deezer.page.link/Py8bFZVyPmD6gDpv8 This album is missing a lot of tracks, it is not an EP. It should have 12 tracks.
https://deezer.page.link/rAkZwQz1WGSxrdpy8 This artist’s catalogue is a complete mess.
https://deezer.page.link/GwZrRGTW7Vkis1My6 This compilation by them has major mastering inconsistencies. The volume is all over the place, even though it should have one consistent mastering for the whole compilation, regardless of the “volume normalisation” feature. It is weird because this compilation is perfectly represented on Spotify, so I suggest you message the label to provide you with the real 2015 Remasters that they used for Spotify.
Other albums with such mastering inconsistencies are: https://deezer.page.link/XwVSu44rsJ6keAqU7 and https://deezer.page.link/ehin9KBkJrPeBNpe6
Also, this album is redundant in their catalogue because it’s a duplicate and incomplete https://deezer.page.link/6h9TG2yWkRFXE7Ps5:
These two artist profiles should be combined (the same):
https://deezer.page.link/cDTLWRyx5VBpBZfZA and https://deezer.page.link/wMx8fXp478UXUL3u5
This track https://deezer.page.link/qM4soGGixCgS5Tea9 is a duplicate of this track
https://deezer.page.link/ym1itEsC8y959tW59. instead the first one should be a 1 minute instrumental, a completely different track, which is one again, done right on Spotify.
Lastly. these 3 albums have 2 second gap at the end of the tracks, which should not be there because it should be played with gapless transitions:
https://deezer.page.link/21rp47NFZJa9uzN6A
https://deezer.page.link/EDAvXkeF9UPiWh9C8
https://deezer.page.link/VzkZkgntYXpYXn4x9
This one also has a small but noticeable gap between tracks:
https://deezer.page.link/4hL1Snww188LC3vR6
Other than these errors, everything else is fine, great app and great support. Hope all of this will be fixed.
+9Oh, wow!
I liked your reply and forwarded everything right away. I was under the impression I had replied to you.
Our catalogue teams did some of the stuff you asked above, which was pretty cool in that sense. Thanks a lot for your contribution and for your patience 
+6Hello
We have detected a few glitches on the song, playing it on our Deezer desktop app.
We will request a new re encoding of the tune/album so hopefully this can be done very soon.
Sorry for the inconvenience caused 
+8As far as I know, the catalogue team of Deezer reports errors in broken tracks to the provider, i.e. either the label or distributor who have to deliver new fixed tracks or rather the whole release then. If they don't do that in time, everybody is waiting.
Reporting such errors as a user is possible in threads like this one, but also in the "..." track options of the desktop app and web player. You can choose "Audio problem" and also "Other" in the dropdown menu which lets you describe what kind of audio problem there is with the track.
Reporting such errors as a user is possible in threads like this one, but also in the "..." track options of the desktop app and web player. You can choose "Audio problem" and also "Other" in the dropdown menu which lets you describe what kind of audio problem there is with the track.
ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, available on Deezer)
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Hello
Thank you for the feedback!
https://www.deezer.com/en/profile/3421485864
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Hi,in this album (CD single) of Culture Club “Your Kisses Are Charity” there are different songs, I managed to identify it as song by Cassius “Cassius 1999“
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+7Kamil Walkiewicz wrote:
In this album there are wrong songs, you uploaded mixes of other artist song (Cassius “Cassius 1999“).
The right song you can listen here Culture Club - Your Kisses Are Charity (Blouse And Skirt Mix) from other album
https://www.deezer.com/en/track/3427316
This case is strange, I checked other streaming services and they all have the same error.
This happens because the artist's distributors sent the files like this. We can send them the feedback, but it's their choice to change it.
Majority of album broken, will not play.
Tracks 6 and 13 work.
http://www.deezer.com/album/556445
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Rudi wrote:
Hi there
I've tested the track on my browser, it's all fine. Have you tried clearing cookies and cache to see if it helps? Or playing on another browser to test it out? Let me know 
Try to play in app, there is just one little skip on browser, but on App it’s unplayable due to the error.
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https://www.deezer.com/en/track/981042672
Hi. Around 5 min mark, the audio starts breaking...thanks
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Hi. Track 3 on CD 1 Housequake is not playing correctly. Can this be looked into please? I have Premium account on Android.
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Hi Rudy. Album is here. Looks like other people are also having problems.
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Hi, I'd like tobreport another song too. This one is skipping all through
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There’s an issue with track titled (617) by Trocadero. It basically restarts 48 seconds in and cuts off the ending of the track.
https://deezer.page.link/yKccZymUQgtqYEDr5
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Thanks for the response
https://deezer.page.link/7HeBD7pZky6PxMxg7
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This track has a strange error: On desktop it plays ok, but on mobile I get an error at the end: “Failed to play - The requested content is not loading”. When I retry, it starts from the beginning… It happens every time with this song. I tried clearing the apps cache and downloaded data.
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Rudi wrote:
Hi there
Thank you for reaching out!
Before reporting the tracks here, please make sure to clean your app's cache first, so that we're sure it's a problem with the track itself.
Then once that's done and the track is still not playing fine, please post the links here, so that we can ask the label straight away 
I cleaned my cache, no effect. Here are the links:
https://deezer.page.link/HtBSQw3YHPUBDACH9
https://deezer.page.link/NTpPvAYMZmxoVBit9
https://deezer.page.link/dEzPKZBVdBmej9466
https://deezer.page.link/6MDm2dxSb24Hd6aF7
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Rudi wrote:
Thank you 
perhaps try changing the audio quality settings to see if they play.
We need the exact link for the track 
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Hello, can you fix this please?
Thanks a lot:)
Update: I checked up automatic attachment to message. The song is fine. Web client broke it.
So problem is actual but I suppose I should chat to any other place...
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