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One Hit Wonder
Jan 5, 2019 4:03 PM UTC

Why can’t I listen to the track I select from my playlist?

When i tap to a song it always plays another one than the one I choose. Anyone with the same problem? Got me crazy

    38 replies

    Guitar Hero
    Jun 7, 2022 11:31 PM UTC

    When i tap to a song it always plays another one than the one I choose. Anyone with the same problem? Got me crazy

    Yep. Same problem here. Only when I do a search. 

    Roadie
    Jun 12, 2022 2:03 AM UTC

    When i tap to a song it always plays another one than the one I choose. Anyone with the same problem? Got me crazy


    Same here. I pay for Deezer family plan. This is horrible. 
     

    Deezer any thought?? I will gladly go back to Spotify as I get discount emails all the damn time. 

    Jaime.Deezer
    Community Manager
    Community Manager
    Jun 14, 2022 10:46 AM UTC

    Hello @Pmmmmmmmmmk @John Dudley I am sorry to hear that.
    This is a well known issues, affecting profiles in Family accounts in the US.
    Our developers are investigating and working in a permanent fix.
    Apologies for all the inconvenience and we appreciate your patience while we fix the problem.Thanks

    Guitar Hero
    Jun 20, 2022 5:22 PM UTC

    Hello @Pmmmmmmmmmk @John Dudley I am sorry to hear that.
    This is a well known issues, affecting profiles in Family accounts in the US.
    Our developers are investigating and working in a permanent fix.

    Apologies for all the inconvenience and we appreciate your patience while we fix the problem.Thanks

    @Jaime. Please! My family is losing their minds trying to deal with this issue! I'm the only one not dealing with it I'm guessing since i have the main account and they have Apple phones (I have a Samsung) so its getting increasingly difficult to keep them from saying Deezer is "bad" and telling me that we should just go back to Apple Music. I really really don't want to have to do that honestly lmao. If there's any way to fast track this that would be awesome I want them to enjoy the full experience too! If it gets fixed is there a way you can DM us in the chat or something?

    Jaime.Deezer
    Community Manager
    Community Manager
    Jun 21, 2022 4:38 PM UTC

    Hey @JazzyReyes I understand how frustrating it can be and trust me that I keep asking the developers for updates.
    The latest info I have is that it has been really hard to reproduce the issue on our side, but it is a priority to fix the bug ASAP.
    I’ll let everyone know here as soon as it is fixed (hopefully soon 🤞🏼)

    Guitar Hero
    Jun 22, 2022 3:23 PM UTC

    Awesome. Thanks @Jaime. Hopefully sooner rather than later. Appreciate the feedback!

    Jaime.Deezer
    Community Manager
    Community Manager
    Jun 28, 2022 1:31 PM UTC

    Hey @JazzyReyes @Pmmmmmmmmmk @John Dudley I just wanted to let you know that our developers were able to find a fix for this issue and the problem should be fixed by the end of next week (maybe before)
    Apologies for the inconvenience

    Guitar Hero
    Jun 28, 2022 1:59 PM UTC

    Woo-hoo! I'm looking forward to it @Jaime. Thank you for your help!