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Your account, favorites and playlists

everything related to your favorites, playlists, albums etc...

  • 759 Topics
  • 3,100 Replies

759 Topics

S
Runaway Baby
Stacy.HoltRunaway Baby
asked in Your account, favorites and playlists

Playlist Track Count & Runtime

Before the most recent update I used to be able to swipe left when in a playlist or album and see track count and run time. Is it hidden somewhere else or just eliminated? Was a very handy tool. Also would display year album was released. Please bring back. 

2
S
Runaway Baby
4 months ago
S
Tiny Dancer
Sue RichardsTiny Dancer
asked in Your account, favorites and playlists

Family membership

When I am listening to my Deezer it stops playing after one or two songs and tells me that someone else is listening and I should try a Family membership. We already have a family membership and nobody else is listening at the same time. I’m not sure what to do. 

2
Leonídia.Deezer
Community Manager
4 months ago
A
Runaway Baby
Akka-94Runaway Baby
posted in Your account, favorites and playlists

account security

Hello, i have noticed today that my account into has been changed and playlist have beed created without my knowledge. First thing, my accounts country has been changed to Peru. Songs that have been listened to are unknown to me. I have not used deezer a lot in this month, as such leakage of data is evident. I need you to investigate this issue as its obvious that there has been a breach, if not. I'll have to look it up future to my provider.

2
Leonídia.Deezer
Community Manager
4 months ago
A
Anonymous
asked in Your account, favorites and playlists

Delete deezer community account

Could a mod please delete my deezercommunity.com profile/account.  Very strange to not let users change their username, and even stranger not being able to delete my own account… Thank you.

22
A
4 months ago
K
Tiny Dancer
Keisha JonesTiny Dancer
asked in Your account, favorites and playlists

I want my playlists and favorites back!!!

Please fix this then reinstate & restore my deezer playlist & favorites 2 payments in October so should be credited a month. I tried to update payment method to resubscribe to premium and added card to do payment on & reset password. Yet, it will not allow me to reset it & resuscribe. I only want my previous playlist & favorites I built in my deezer profile I created customer service! My name is Keisha Jones need customer care! I wish we had a better way to contact was charge twice and attached proof & receipts. I read you need more business, growth, & sales for the shareholders & stakeholders well it is done with quality with quantity that's what keeps clients so we recommend your music streaming to others! You fixed it before sent link to prior profile, so I know you can give me back my playlist, favorites and all my music. I would like you to contact me!

1
Nina Nebo
Deezer Legend
4 months ago
A
Anonymous
posted in Your account, favorites and playlists

Why are songs bolded and have a purple dot?

These are not new songs and I’ve listened to them before. Absolutely no indication.

7
A
4 months ago
T
Runaway Baby
Tosh_87Runaway Baby
asked in Your account, favorites and playlists

lost everything

Everything on my profile has gone. I'm still logged in but playlists, downloads and user name - personal info is all blank. Please help!!

2
T
Runaway Baby
4 months ago
I
Tiny Dancer
IsaadorafjTiny Dancer
posted in Your account, favorites and playlists

Delete Account

I would like to ask to delete my account, since I wasn’t able to do it via website. It gives me an error when I input the password and I get nothing on my e-mail.

1
Jaime.
Community Manager
4 months ago
J
Runaway Baby
jsquanceRunaway Baby
asked in Your account, favorites and playlists

How to keep Ed Sheeran out of Flow?

Serious question.  I dislike every Ed Sheeran song, yet this ginger f-stick shows up in my flow every day.  Is there any real “AI” that goes into flow or is just a Gen Z greatest hits stream?  I’ll happily move over to Apple or Amazon now that they also stream in FLAC if I can’t get a better Flow.  Same goes for Sam Smith, but thankfully that fat F doesn’t show up nearly as much.  

3
GropplerZorn
Deezer Legend
4 months ago
E
Runaway Baby
Emmgem
asked in Your account, favorites and playlists

"Track not available in your country"

Sometimes when I am scrolling on Deezer I decide, "What if I try something new?" So I select some music I've never heard of and it tells me the track isn't available in my country! I'm not in a country under any war or trouble, and it's certainly not too poor to not allow Deezer.Apparently it's because it is from a country far away, but why does that restrict me from listening to foreign music?

1
Nina Nebo
Deezer Legend
4 months ago
S
Runaway Baby
SybilleRunaway Baby
asked in Your account, favorites and playlists

Need Profile separating

Hi!I recently released my first single and I share a name with another artist. My track has been mixed up with hers and I would love to get those separated correctly. Here's the profile of the artist in question: https://www.deezer.com/fr/artist/4796665The title "SOMETHINGNEW" is not hers, but mine. https://www.deezer.com/fr/album/509008151Would you be able to create a separate profile please ? With the same name “Sybille”?Thanks in advance for sorting this out!With kind regards!

1
Jaime.
Community Manager
5 months ago
M
marlénou
posted in Your account, favorites and playlists

Deezer can't go to the next song of any playlist

Hello all, I have a recurring problem with Dezeer player on Firefox and Google Chrome, and on Deezer app for mac OS X. Everytime I want to listen a playlist, either one of my playlists, an entire album or any playlist "inspired by...", Deezer keeps playing the first song of the playlist again and again, and can't go to the next song. When I clik on the "next" button, it stops playing, and restart the song... just as if there were only one song in the playlist. The only playlist that works correctly is the flow... That's very frustrating. I tried to empty cache and cookies of my navigators, but it didn't solve the problem. Have anyone got this problem and solved it ? Thank you in advance, marlénou

12
Jaime.
Community Manager
5 months ago
S
Tiny Dancer
sallisTiny Dancer
asked in Your account, favorites and playlists

Päivityksen jälkeen soittolistan pituus (Min) hävisi

Päivityksen jälkeen soittolistoissa ei näy niiden pituus/ Min tai h.. Mistä tämän nykyään löytää? Ei kait hävinnyt kokonaan? 

1
Leonídia.Deezer
Community Manager
5 months ago
F
Runaway Baby
Faruk UruçRunaway Baby
asked in Your account, favorites and playlists

Remove Content Limit

I want to transfer my Spotify library to Deezer but i can’t because i have 9k songs on Spotify and no 10k  limit on Spotify but Deezer has a 10k songs limit. Deezer Team please remove that song limit. I want to use Deezer.

8
A
Tiny Dancer
5 months ago
T
Runaway Baby
ThomasAthzRunaway Baby
asked in Your account, favorites and playlists

Lost a profile on Familly

I had 3 persons in my familly account, my dad’s, my mom’s and mine. Everything was working fine until I had one billing problem and at the same there was the new Deezer update. My mom’s account got deleted with all the playlists that she used for her work sessions. Please help me.

2
Leonídia.Deezer
Community Manager
5 months ago
J
Tiny Dancer
Jordan GroblerTiny Dancer
asked in Your account, favorites and playlists

Wrong account logged into on desktop

I decided to set up Deezer on my laptop and since I am part of a family account I logged into the family account. Unfortunately I forgot that I have an independent account and now I cannot log into my independent account even though i know the e-mail and password. If I log out and log back in I am immediately taken to the family account without prompt to enter an e-mail or password and still cannot log into my independent account.

1
Nina Nebo
Deezer Legend
5 months ago
H
Runaway Baby
Hanno van den BergRunaway Baby
asked in Your account, favorites and playlists

account verwijderen

Ik wil graag mijn account verwijderen, maar ik weet niet hoe. Ik kan wel inloggen maar niets in mijn account vinden ofzo. Kunt u mij helpen? Ps: ik gebruik de website, niet de app

4
Leonídia.Deezer
Community Manager
5 months ago
Nina Nebo
Deezer Legend
Nina NeboDeezer Legend
asked in Your account, favorites and playlists

Problem with turn ON - Repeat all track in list

  Hi,I start listen song from playlist and automatically was turn ON - Repeat all tracks in list  .I don't want to repeat songs so I was turn OFF. But when I was go to other playlist and start play a song ,again was same problem turn ON - Repeat all tracks in list Also,if I turn OFF repeating playing one song, on playing next song repeating is turn ON again . Why is that happening ?

2
Nina Nebo
Deezer Legend
5 months ago
R
Tiny Dancer
robertlevi87Tiny Dancer
posted in Your account, favorites and playlists

deezer family plan

I have a Deezer family plan but two devices are not able to listen at same time

1
Nina Nebo
Deezer Legend
5 months ago
R
Runaway Baby
Roberto GranatoRunaway Baby
posted in Your account, favorites and playlists

Song on wrong page and Profile not Created

 Hi, I'm Italian and my distributor is AMUSE.My artist name is BIG PAP, last night (May 26, 2022) my first song entitled TOP BOY - Demo was released on Deezer.https://deezer.page.link/dXdJ6hVGem2qGJGF6-link of my song page on deezerlink of my song page on deezerThe problem is that they were put in the wrong artist with my same name. Is there a way to separate my music from this other artist?And is there a way for me to manage my page / artist profile?Is it possible to create another profile with the same name BIG PAP to manage my music?Thanks 🙂

1
M
Tiny Dancer
5 months ago
L
Runaway Baby
Latasha.87Runaway Baby
posted in Your account, favorites and playlists

missing playlist

Idk if I have multiple accounts or what but I just renewed my family subscription and a good chunk of my daughter's playlist is missing. Is there anything that can be done?

1
Leonídia.Deezer
Community Manager
5 months ago
Nina Nebo
Deezer Legend
Nina NeboDeezer Legend
posted in Your account, favorites and playlists

TIP : How play Top Tracks of one Artist with and without Queue

Hello !In this topic I will explain how play Top Tracks of one Artist with and without Queue  How play Top Tracks  In search type name of artist and then click on name of artist  Open Top Tracks and click play . Now all songs will play .  How add Top Tracks to Queue Very important is that you click PLAY on first song on Top Tracks (step 1)Then will be all songs in queue .After that click on queue to open it (step 2 )  In Queue now you can remove tracks whit Xor you can move them up and down holding mouse cursor on name of track .  see my other tips 

1
Leonídia.Deezer
Community Manager
5 months ago
C
Tiny Dancer
charlydeanTiny Dancer
posted in Your account, favorites and playlists

Deleted songs from playlist reappear

Deleted songs from a private playlist that I created and for which I am the only one who can modify its contents keep on reappearing despite logging out, updating the app, deleting the cache…Thank you for your assistance.

1
Leonídia.Deezer
Community Manager
5 months ago
D
Runaway Baby
Diaz TrejoRunaway Baby
posted in Your account, favorites and playlists

descargar musica

No me da la opción para descargar musica, alguien me puede ayudar para saber como descargarla 

1
Nina Nebo
Deezer Legend
5 months ago
T
Runaway Baby
tiekhereRunaway Baby
posted in Your account, favorites and playlists

Stop Automatically Replacing Album Covers in my Playlist with a Greatest Hits Album When an Artists Releases one is releases One.

When I make a playlist, I like to have the album from which the song came listed in the “Album” column. Recently, when an artist or label has released a ‘Greatest Hits’ album or other compliation, the album in my playlist automatically changes to the new compilation album. Please stop doing this. It messes with the aesthetic, it complicates searches and “Sort by Album”, and the wrong album comes up on the display when the song plays.I’d bet money this is automatically done to advertise the new album, which is something for which I pay a subscription every year to avoid.

0
T
Runaway Baby
5 months ago
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