Your account, favorites and playlists

               After the most recent update for Deezer for Android I no longer can adjust the EQ on my Pixel 6 Pro. I'm a Premium subscriber and having the ability to use the phone's EQ through the Audio settings was a pleasure. Those of you who's devices have a stock EQ will know what I'm talking about. There was first, the option to activate the EQ through a toggle switch… and right underneath it was the EQ settings tab (button or link or whatever it's called) which has now vanished from the app entirely. Please add this option back!!! 

Hi, everytime I log into Deezer on Chrome my favorite tracks playlist option “sort by recent...” is broken on Android. As in the playlist goes backwards, playing oldest from newest.  It’s been doing this for a few years and having to clear my cache and re-download everything each time is getting boring, any idea on how to stop that from happening ?

in my account I can no longer load the latest plays and I can not listen to the latest songs of those I follow Thanks

Why is my music missing on one of my phones? I had been trying to open my account on an old phone, had all sorts of problems resetting passwords. l can get all my music on a different phone. On this phone, l keep re-installing deezer app but my music isn't there (except for 1 album). Can you help?

I can not connect to my Deezer family account, it has my mum and my dad in it can u help me?

Ik heb een nieuw telefoontoestel.Ik heb de telefoons laten configureren. Nu wil ik mijn muziek luisteren op mijn nieuwe toestel maar er staat dat ik geen deezer premium abonnement meer heb.Graag hoor ik van u

I have almost 600 tracks in my ‘favourite tracks’ playlist. I can’t download this playlist because of the huge space it would take on my phone. However, I only end-up listening to the 10-15 last songs I inserted in the playlist. I travel a lot these days and its a bit annoying not to be able to listen to my last fav songs.I would like if possible a dynamic upload feature allowing us to download the last few songs of the ‘favourite tracks’ playlist, and once these songs get crippled by new songs they get un-downloaded. Cheers.

I keep seeing artists in my 'Recently played' that I have not been searching. I have tried changing my password multiple times with no luck and I've tried to look at my linked devices but only my phone appears and no others devices are listed. What is happening?

Hello!I have two phones - work and personal. I have been playing a Deezer playlist called 'Nursery Rhymes' mostly on my personal phone for my baby daughter. Suddenly it has a lock icon - I can't see tracks (or play it as a result). I primarily use my personal phone for Deezer when I am home.  I don't have this problem on my work phone. Any idea why this is? 

Hola,Circa dal 3/4 Giugno la playlist 'ultimi ascolti' non si aggiorna, nonostante già disinstallato/riscaricato l app,Soluzioni?Grazie

First off to Deezer: THIS IS TOTALLY UNACCEPTABLE IN 2022.Now: why is it that when I log in on my iPhone I can see all the songs added to a playlist but when I log out there & log in to the above iPad it does not show all my songs in a particular playlist?  To my mind this is TOTALLY PATHETIC on a mainstream software app. Wake up Deezer or I walk. Any answers elsewhere greatly appreciated.many thanks in advance if anyone can help. 

When I select any music and try to add to any of my playlist it doesn’t show my playlist, it only gives me the option to create a new one or favorite it. My account is Deezer Family. Any idea on how to solve  it and get back the ability to add music to my playlist?

Hi.I can see that one cant restore a deleted family members profile after accidentally deleting it. But can one restore a playlist that was part of that family members profile? Thanks.

HelloPlease cancel my account from today. kristof.mertens@smetgroup.be

can you change my mail ?

I’ve already switched the country but still continue to see songs from local artists. Doesn’t the country change affect that? What is that feature for then? I know I have to dislike those songs and artists, but it would be awesome if you implement language settings for songs, or do some adjustments to the algorithm. Thanks! 

Hey, I have a problem logging into my account,I have a paid subscription but my account shows - freeI can not log into my Playlist or anything. This has been the case for the whole month.I am due for my next payment and I can not use my account ThanksLiz 

The layout for the artist tab recently changed on ipad and web. Not sure about android as I refuse to update the app for similar reasons. I find it worse in every single way. The sorting is messed up, the alphabet aiding in scroll/navigation is gone. Everything is just crammed into a mess making it awful to look through. It for some reason defaults to recently added… It is horrible. I almost aways play an entire album or the top songs of an artist and this REALLY degrades the experience.once I manage to find the artist deezer has also decided to put singles only in the discography section despite there being more recent albums AND none of the singles being in the top songs. Can i switch back? Or do I have do try out other apps?  

Asap

Yes, I have favorited *lots and lots* of artists and tagged even more albums as favorites (I like many types of music). I have been a premium user since February and received nine notifications from four artists - that’s all. I switched from Spotify to Deezer but retained a free spotify account - good move since that’s where I get the new releases listings for my favorite artists. All my app and phone settings are as they should be. It seems this notification thing has been as issue for a long time so please…Just one example: folk singer Heidi Talbot is tagged in my favorite artists. Her new album came out this week and is on Deezer, thank you. But no notification, of course. I had to find out about the release somewhere else… So please, come on now. Really. Deezer is so nice in all other respects to fix this one thing and it will be perfect.

Hi, I need help. I don’t get the free premium version for Ukrainians, despite the facts that the account is old and installed country is Ukraine . Maybe anyone can help?

 Hi, I'm Italian and my distributor is AMUSE.My artist name is BIG PAP, last night (May 26, 2022) my first song entitled TOP BOY - Demo was released on Deezer.https://deezer.page.link/dXdJ6hVGem2qGJGF6-link of my song page on deezerlink of my song page on deezerThe problem is that they were put in the wrong artist with my same name. Is there a way to separate my music from this other artist?And is there a way for me to manage my page / artist profile?Is it possible to create another profile with the same name BIG PAP to manage my music?Thanks 🙂

Dear deezer support, We have familly package and my deezer account is somehow downgraded to deezer free. It works for others, and I can't access any of my 400 songs. What is the issue? Please fix this ASAP

Hey DEEZER, i have seen that another profil / artist have my tracks.MD, Jafuri & Conan Mac - Might Like ItMd, Jafuri, few Wolves - better off without you what Can we do? So i get the streams. best regardsmathias DahlMD

I hope it’s a temporary issue on Deezer’s end but all of a sudden I’ve opened my Deezer on desktop browser and I don’t have any of my about 350 favourite albums anymore in my library. It says: “No favourite albums yet”.Still all there inside the iPhone app for the moment. What’s going on?