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One Hit Wonder
hesterpalland
One Hit Wonder
August 4, 2022
Answered

Deezer via T-Mobile

  • August 4, 2022
  • 3 replies
  • 149 views

Hello,

 

Today I received an email that my Deezer contract is ending. However, I recently extended my T-Mobile contract, including Deezer. The administration of T-Mobile still says that I have a Deezer contract and I still pay for it. Can you check what is going on?

 

Kind regards,

Hester Palland

    Best answer by Jaime.Deezer

    Hello @hesterpalland I’ve checked in our system and your Premium account via T-mobile is active.
    Could you please send a copy of that email and also log out from the Deezer App, turn off your phone, turn it on again and then login to Deezer with your credentials and password and let me know if that works?
    Thanks

    3 replies

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAnswer
    Community Manager
    August 5, 2022

    Hello @hesterpalland I’ve checked in our system and your Premium account via T-mobile is active.
    Could you please send a copy of that email and also log out from the Deezer App, turn off your phone, turn it on again and then login to Deezer with your credentials and password and let me know if that works?
    Thanks

    Roadie
    Annemieke.van.der.Meij
    Roadie
    August 18, 2022

    Ik heb een T-mobile abonnement voor Deezer maar nadat ik mijn telefoon verloren ben en een nieuwe telefoon heb, lukt het niet meer om in te loggen. 

     

    Alfredo.Deezer
    Community Manager
    Alfredo.Deezer
    Community Manager
    August 25, 2022

    Hello @Annemieke.van.der.Meij 

    We are sorry to hear that 😅

    I can see that your Premium subscription is still active on the system via T Mobile. If you can’t login using your phone number, please login by using your email address and password, it should be OK that way,

    You can always reset your password on https://www.deezer.com/password/reset

    Thanks :) 

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