Answered

Deezer via T-Mobile

  • 4 August 2022
  • 1 reply
  • 11 views

Hello,

 

Today I received an email that my Deezer contract is ending. However, I recently extended my T-Mobile contract, including Deezer. The administration of T-Mobile still says that I have a Deezer contract and I still pay for it. Can you check what is going on?

 

Kind regards,

Hester Palland

icon

Best answer by Jaime. 5 August 2022, 14:13

View original

1 reply

Userlevel 7
Badge +4

Hello @hesterpalland I’ve checked in our system and your Premium account via T-mobile is active.
Could you please send a copy of that email and also log out from the Deezer App, turn off your phone, turn it on again and then login to Deezer with your credentials and password and let me know if that works?
Thanks

Reply