Your account, favorites and playlists

Why has my subscription changed from Deezer Family to Deezer premium? My wife and kids have to make an own account in order to be able to listen to their music. And I, as admin, can not change to their profiles. 

If My brother have an account in family plan and I wanted to join him, but without loosing my playlist, how can I do it?

Been paying on my account.   And I have not been able to use it. The last 2 months atleast won't load. Keeps saying almost there.  But never does. I'm a bit discount.  Been with u for ages. Never had issues until now

It's my birthday today. I received a notification about birthday playlist, but I think I didn't click it, just opened Deezer instead.Is there any place I can see this playlist now? ;(

Hi team,I was just listening to the 100% The Wiggles playlist and up popped a song that wasn't from The Wiggles. Worse than that it was content that I think was inappropriate for a playlist targeted at small children, Up butt coconut (extended dance remix). In reviewing the playlist it says the last update was 12 months ago. See the attached screenshot.What can be done to address this issue?Regards,SD  

So this month, I’m not seeing my top August playlist, and actually my top July playlist disappeared about 5 days before August ended. Anybody else having this issue and how to fix it?

Where are my transferred playlists

I dont want notifications I removed them but i still receive

Ik kan mijn abonnement niet verlengen 

Hello,A few days ago I noticed that there are too many authorized devices on my account including an unknown phone, so I de-authorized all of them and changed my password, ever since doing that, I’m being bombarded with emails like someone’s trying to log in with an older password.How can I stop that bombardment of emails?Thank you.

For about a week my flow has been playing a load of Christmas music seems a bit early for that any fix or help would be appreciated

We accidentally transformed a profile to an independant account and i would like to reverse it

Good day Admin I have a problem with my app not working.  If you open it, it gives an error that the page is not running.  I tried logging out but the app is not responding at all. My desktop app is working.  How do I go about solving this problem? 

Hello, someone else is using my account, but I do not have any linked device to my account and I did not give anyone my acc password.Alse I have changed my deezer and google password and I still have sam problem.

So i keep getting the message im using my deezer on another phone, ive changed my password twice and it is still coming up? 

Hello, I would like to get Premium but the only options I can select are 3 month trial plans but I already had that. I canceled briefly but now i want to return to Deezer premium. However on subscribing, I can't select a monthly subscription and IDEAL does not work with my bank either and I don't have a credit card or google pay or paypal? I had a premium before and it worked fine with my bank. I can't figure out what is wrong.

Hello, Today I received an email that my Deezer contract is ending. However, I recently extended my T-Mobile contract, including Deezer. The administration of T-Mobile still says that I have a Deezer contract and I still pay for it. Can you check what is going on? Kind regards,Hester Palland

Hi thereThere’s a playlist I’ve had since I started using DeezerBeen 3 years in a rowLast year, there appeared an interesting bugI would pick a song I want to listen to, say, Daze by Poets Of The FallAnd Deezer would play Dazed And Confused, which is also in my playlist, insteadIt’s not always like this, but sometimes it happens soWhat’s interesting., it happens only with this playlist, others are just fineIt doesn’t bother me much, as it happens not often, and since I started using Favorite tracks as a main playlist, I don’t use the old one that oftenDoes anyone have similar problem?

Page can not be loaded on my android Phone.On my tablet deezer gives no troubles 

I do not like having auto generated playlists. Is there a way to remove or hide them?

I can’t add a song to my queue. In fact, the only two options I’m left with are either playing one singular song or listen to a random mix composed by Deezer.Like, seriously, what the heck? Why would you remove such a basic and widely used feature? I’m considering moving to Spotify.

Hallo,ich wollte auf Deezer das Album "Como La Piel" von Rita Payès hören. Ich habe das Album favorisiert. Wenn ich das Album anklicke erscheinen aber keine Songs mehr sondern die Meldung "Seite konnte nicht geladen werden.". Vor ein paar Wochen wurden noch Songs angezeigt und s waren auch abspielbar. Wie bekomme ich das Album wieder?Mit freundlichen GrüßenJohannes Reuter

I'm using a Samsung a6 Android iPhone and after the last update my deezer app keeps giving the "require API auth" message. How do i fix thuis?

Usecase: When in desktop mode, I sort my playlist based on the artist. I play the first song from the list, everything is ok. But when I play the second song from the list it plays a different song (the one from the unsorted playlist).Most probable problem could be the array you are accesing after sorting the list. Its the wrong one.

Someone used my email address to sign up. I got a notification to reset my password and, instead of spamboxing it, decided to try deezer. But it says my free trial is expired.Also, how can I change the user name that this other person chose?