Skip to main content
One Hit Wonder
GOsb
One Hit Wonder
Oct 7, 2022 6:18 PM UTC
Answered

lose akk

I had an account with the nickname “no.name” as a result, after authorization, I do not have my account

    Jaime.Deezer
    Jaime.DeezerAnswer
    Community Manager
    Oct 9, 2022 8:58 AM UTC

    Hello @GOsb I have checked in our system and your subscription is active.
    Please log out and Login again with the email and corresponding password inked to the account and let me know if that works for you.
    Thanks 

    View in thread

    3 replies

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAnswer
    Community Manager
    Oct 9, 2022 8:58 AM UTC

    Hello @GOsb I have checked in our system and your subscription is active.
    Please log out and Login again with the email and corresponding password inked to the account and let me know if that works for you.
    Thanks 

      One Hit Wonder
      GOsbAuthor
      One Hit Wonder
      Oct 9, 2022 9:47 PM UTC

      most likely my account was deleted, I looked at my friend’s subscriptions there 0, but it was 1, but why was it deleted, and I don’t have a password because I always logged in through authorization

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      Oct 11, 2022 12:34 PM UTC

      Hey @GOsb please get in touch with our Deezer Support Team and provide all the account information and one of our agents will be able to help as I can only see a Family account created on the 7th October.
      Thanks and let us know how it goes.

      TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement