Your account, favorites and playlists

everything related to your favorites, playlists, albums etc...

  • 519 Topics
  • 2,328 Replies

519 Topics

N
Runaway Baby
natashka_ribkinRunaway Baby
asked in Your account, favorites and playlists

premium account

I've paid for premium but its not working

1
dee_dirk
Deezer Legend
1 year ago
E
Runaway Baby
Evelyn924Runaway Baby
asked in Your account, favorites and playlists

cannot join familiy group

I’m getting this error trying to join the family plan: Oops! The Admin is from a different country

3
dee_dirk
Deezer Legend
1 year ago
C
Runaway Baby
chikeorahRunaway Baby
asked in Your account, favorites and playlists

profiles on deezer family not showing

I just noticed all profiles on our Deezer family account disappeared. What’s happening Deezer? Some of these profiles have being in use since 2017

3
dee_dirk
Deezer Legend
1 year ago
V
Runaway Baby
Vitaliy ReshetarRunaway Baby
asked in Your account, favorites and playlists

Email language

How can I set up emails to arrive in English or Ukrainian instead of russian? 

2
V
Runaway Baby
1 year ago
kk Brandt
Runaway Baby
kk BrandtRunaway Baby
posted in Your account, favorites and playlists

Launch track mix unexpected behaviour

I am pretty sure this is a bug: Say you search for a music on your Deezer app -- e.g, Olhos Coloridos, Sandra de Sá. Music is found, we like the song and we want to hear it and other songs alike. We then click the three dots/options to choose "Launch Track Mix". A "Track Mix" is indeed launched _but the song we searched and used to launch the tracks mix is *not* there_. Such behaviour is completely unexpected. **Expected behaviour**: When I ask for "Launch Track Mix", the song I'm using to launch the mix should be the first one in such mix: If the music is already playing, it does *not* stop/restart or anything disruptive should happen, the app should simply start a new playlist/mix with the current song at the top. If the music is *not* already playing -- like in the result of my search, for instance --, then it should start playing *as* the first song of such mix.  

7
Jaime.
Community Manager
1 year ago
S
Runaway Baby
saara_jauhiainenRunaway Baby
asked in Your account, favorites and playlists

WHY this keeps popping up when I already have a Premium??

I've been a Premium user for years, this has never happened before and now all of a sudden this keeps popping up every damn time I open the app on my phone. Why?? 

3
Yula
Community Manager
1 year ago
S
Runaway Baby
ssematiko peter AugustineRunaway Baby
asked in Your account, favorites and playlists

Flow shuffle

Why is it that when i select music from "flow"  i am getting the same music i listened to previous and most of it is even repeated day after day 

2
S
Runaway Baby
1 year ago
K
Runaway Baby
kees tRunaway Baby
asked in Your account, favorites and playlists

independent account deezer family

I invited one of my family members for an independent account. Unfortunately i used the wrong e-mail address. How can this be recalled?

2
K
Runaway Baby
1 year ago
Á
Runaway Baby
Ákos.MoldovánRunaway Baby
asked in Your account, favorites and playlists

My Flow Stuck in the 80's and 90's

Hello,For whatever reason, my flow of 5 years is lately stuck in the last century and I can't reset it, regardless of how many artist I skip or select Don't Recommend. The support team was also useless in helping after multiple inquiries. It's getting annoying. Why did it change suddenly and why is it stuck?

2
Á
Runaway Baby
1 year ago
P
Runaway Baby
Pleunie ArtsRunaway Baby
asked in Your account, favorites and playlists

password

I want to save my New password, but the save button seems not to work

3
Jaime.
Community Manager
1 year ago
John Roger Bell
Runaway Baby
John Roger BellRunaway Baby
posted in Your account, favorites and playlists

Monthly playlist length

I believe an option for your monthly playlist to be 50, 100, 125 or 150 songs would be an excellent feature. Or at least 100 songs minimum for those power users who listen to a lot of tracks. This coupled with the Crossfade feature can be a game changer for a more enjoyable experience. Thanks.

1
Jaime.
Community Manager
1 year ago
M
Runaway Baby
Milan010Runaway Baby
asked in Your account, favorites and playlists

How did I lost all my favourites?

How tf did you manage to lose all my favourites? I had lots and lots of favourite songs and it worked well a few days ago but now - about 40 retarded songs and not a single one from my playlist!I've changed the email address recently, no one knows it and I had to register again!Explain!

1
Jaime.
Community Manager
1 year ago
N
Runaway Baby
Nicolas Simmonds SamperRunaway Baby
asked in Your account, favorites and playlists

Deezer Hi-Fi not an option

Im a Deezer Premium subscriber from some time now and Im not able to see the Hi-Fi option anywhere in the app. How can I Fix this? 

5
N
Runaway Baby
1 year ago
C
Tiny Dancer
Claire.PalmerTiny Dancer
asked in Your account, favorites and playlists

lost all my dowloaded and favourites

Deezer app appears to have crashed and wanted me to log in again. Since doing so all of my downloaded music and playlists have now vanished. Years of music has been lost, please can you help as I so want to get everything back.

1
Jaime.
Community Manager
1 year ago
M
Runaway Baby
MagmafyRunaway Baby
asked in Your account, favorites and playlists

reproduction error

I ordered my favorite playlist by recent first and when I play the last son I added, it jumps to the last song I added like 5 years ago, it doesn't play the songs in order Or sometimes it stops playing like that song is the las one on the listI uninstalled the app but it didn't work

4
M
Runaway Baby
1 year ago
P
Runaway Baby
PantheosRunaway Baby
posted in Your account, favorites and playlists

error downloading

My app will not download anything even some of my already downloaded material is unable to play or repair itself what should I Do?

1
Noam Asulin
Deezer Legend
1 year ago
L
Runaway Baby
Lim Cung WeiRunaway Baby
asked in Your account, favorites and playlists

tracks skip

I am Deezer HIFI subscriber.. i encounter track skip problem in these last few days. I resetted routers n devices but the problem is still there. Please let know how to solve it.   Cheers,   Lim

4
L
Runaway Baby
1 year ago
Q
Runaway Baby
QueueRunaway Baby
posted in Your account, favorites and playlists

Queue mix of downloaded and non downloaded

When I'm playing a downloaded playlist, through the Android Deezer app, and I mix in a few songs to the queue from outside of my downloaded library section and then set the device to aeroplane mode, the playback is interrupted each time it encounters a non downloaded song.

3
Jaime.
Community Manager
1 year ago
C
Tiny Dancer
CALVES MUSICTiny Dancer
asked in Your account, favorites and playlists

I can't create my artist profile - my music went to the wrong profile.

Hi! This is my first release on the platform and it went to the wrong profile. https://deezer.page.link/11Cg1BDrELARrhwj6The correct profile is CALVES with all capital letters. I haven't been able to create my profile for artists yet.Can you guys help me fix this so I can manage my artist profile on that platform too please?

1
Jaime.
Community Manager
1 year ago
P
Runaway Baby
PkdimRunaway Baby
asked in Your account, favorites and playlists

Philip

Woke up this morning, went to play some music from my android device and it asked me to log in. Tried for ages, putting in the correct details. Checked they were correct and tried a few more times but wouldn't work. Then all of a sudden on the last attempt it logged in. Went to downloaded music and its all gone. Have cleared cache, restarted phone and nothing. Have uninstalled app, restarted phone, downloaded again, logged in and nothing. Set storage to SD and still nothing. Years of saved music all gone. Nothing wrong with SD, can access everything else thats saved on it. Any ideas please?

1
Jaime.
Community Manager
1 year ago
N
Runaway Baby
No one you knowRunaway Baby
asked in Your account, favorites and playlists

reset music preferences on Deezer

Reset music style

3
Z
Tiny Dancer
1 year ago
K
Tiny Dancer
Kate KuzmenkoTiny Dancer
asked in Your account, favorites and playlists

How can I receive free Premium access to my Ukrainian account?

Hi! I registered to Deezer on October 2018. I’m a Ukrainian. Could you help to change my account from free to Premium free? Thank you!

1
Yula
Community Manager
1 year ago
C
Tiny Dancer
carcandTiny Dancer
asked in Your account, favorites and playlists

Free account but still being billed

I switched to the deezer free account awhile ago now but noticed I am still being billed every month 👎🏼 Happen to anyone else?

1
Yula
Community Manager
1 year ago
R
Runaway Baby
russelljones1980Runaway Baby
asked in Your account, favorites and playlists

All 3 of my albums are on someone elses profile

I don't have an artist page on Deezer and have released 3 albums all under Tune Core and they are on another artist. How do I claim my albums and start a new artist page. My album links are below:https://deezer.page.link/2v6cTAVF2g1WoiTZ9https://deezer.page.link/VLEXd3gQYhjH98xi7https://deezer.page.link/ciCHWTPcsWBsjB1VAThanks

1
Yula
Community Manager
1 year ago
N
Lover
nikipediaLover
asked in Your account, favorites and playlists

Is it possible to see on which playlist is the current played song?

As in the topic - Is it possible to see on which playlist is the current played song?Or at least whether I have it saved on any playlist in my account?

1
Yula
Community Manager
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE