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glitch

  • 11 March 2024
  • 1 reply
  • 4 views

I am playing music from one my playlist, but it keeps switching to songs on my favorites. I have restarted the app multiple times, log in and out, and clear my smart cache the problem still persists. 


1 reply

Userlevel 7
Badge +5

Hi @Talia16, So that I can investigate what is going on, can you give me more details:

• Have you tried to log out and log in again with the email address?
• What's the brand and model of the device you are having problems with?
• What's the version of the operating system (Android, iOS, Windows or Mac) installed on your device? 
• If you're using our app, what's the Deezer version installed on your device? 
• If you're using Deezer on the web browser, what's your browser (Chrome, Firefox, Safari or Microsoft Edge)? What's the latest version installed? 

Could you please send me a video detailing the issue so that I can better understand your situation?

Additionally, could you please share a screenshot of the Data and Storage settings within the Deezer app?

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